Summary
Overview
Work History
Education
Skills
Professional Highlights
Timeline
Generic

Raymond Sanchez

Warwick,RI

Summary

Over 25 years of experience in various professional environments from hospitality to corporate banking and higher education, I've provided, administrative services, training coordination and project leadership, as well as technical support. I've been charged with designing, implementing, and executing project plans focused on updating learning program policies and procedures to improve efficiencies and production. As a Technical Administrator managed an online learning application of a federally funded program at Brown University. Effectively designed and mapped out a training website housing a new customized learning management system, and managed the project development serving as a Scrum Master. Diligently lead a planning committee, content matter experts and staff by promoting team work and motivation to efficiently meet project goals for the Leadership Development Program. Experience in coordinating training and development to support leadership, staff, stakeholders and colleagues with the implementation of new application systems and technical assistance resources. Highly-motivated team member with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

17
17
years of professional experience

Work History

Project & Application Coordinator

Brown University
Providence, Rhode Island
05.2017 - Current
  • Coordinate and administer online training and technical assistance for the addiction treatment, and recovery professionals in New England.
  • Supervise administrative and research assistant staff with marketing tasks; responsible for training program registration, website and social media updates, publishing training event opportunities and products.
  • Lead project coordinator to our flagship Leadership Development Program, with a focus on developing leadership skills and equipping professionals to advance their careers in the New England region.
  • Planning and coordinating online, in-person training events, conferences, and meetings using a classic, hybrid and three-tiered model approach (online, in-person, and web-conferencing)
  • Setting up and maintaining online event registration, payment system, providing customer service, technical support, and processing reports with our regional and state partners.
  • Provide support in the delivery, collection and reporting of survey data for all types of events including online and live training, conferences and website updates and mailing list management.
  • Skilled in creating and marketing promotional material using the latest software programs to generate announcements and advertisement such as newsletters, e-flyers and brochures.
  • Served as a Scrum Master, managing communication between client, Instructional Designers, content matter experts, and computer programmers. Also responsible for maintaining clear and effective communication website and program development, course content, application design and delivery.

Loan Officer Assistant

Fairway Independent Mortgage Corporation
Warwick, Rhode Island
10.2016 - 12.2016
  • Provide assistance to a designated Loan Officer(s) in originating and processing loans
  • Duties included: Represent the company in a professional manner and providing an exceptional level of customer service in all interactions and functions of the position; Following up on leads for potential borrowers
  • Assisting the Loan Officer in pre-qualifying potential borrowers; Coordinating receipt of a complete and accurate loan application package; Communicating effectively and quickly to all parties, both internally and externally, about timelines and expectations to ensure all loans close on time; Following up with borrowers for items needed for loan submission; Execution of disclosures and submission of loan file for processing; Tracking the loan throughout the entire loan application process; Meeting with clients face to face to provide information and obtain signatures and documents; Provided translating services between English and Spanish for our clients.

Administrative Coordinator

Brown University
Providence, Rhode Island
10.2012 - 09.2016
  • Coordinate and provide online training courses for the regional Substance Use Treatment workforce and Training Agency partners as well as live training conferences
  • Create and implement a marketing plan, assist with budget for a federally funded grant program
  • Administer technology marketing strategies, and develop customizable methods to best fit the needs of the department as a training resource to the New England regional workforce
  • Data Collection and Management of Post-Evaluation and 30 Day follow-up surveys
  • Assist with the day to day administrative management of the ATTC distance learning program.

Administrative Assistant

Brown University
Providence, Rhode Island
11.2010 - 09.2012
  • Provided administrative support to the team, including scheduling meetings and managing calendars.
  • Process data collection and data management for reporting purposes
  • Assist with financial responsibilities preparing contracts and processing charges and check deposits.
  • Performed daily administrative management of the ATTC online distance learning program.

Administrative Assistant - Asset Purchase & Sales SBO Group

Citizens Financial Group/RBS Citizens
Warwick, Rhode Island
12.2006 - 10.2009
  • Provide support for a Senior VP, a VP and an Assistant VP with daily administrative tasks (set-up meetings and conference calls, reports, manage shared calendars; including the processing of Invoices, travel expenses)
  • Manage supply requests, systems request and facilities request
  • Manage short and long term projects while supervising two employees
  • Oversee, maintain and process Mortgage files, Loan file inventory for Credit Analysts
  • Process Mortgage loans for the Loss Mitigation dept.

Commercial Real Estate Appraisal - Administrative Assistant II

Citizens Financial Group/RBS Citizens
Lincoln, RI
  • Provide administrative support to management and staff
  • Review spreadsheets and reports for accuracy and property appraisals
  • Maintain, update, organize and categorize documentation, property portfolios and spreadsheets for department records.

Human Resources Support Specialist

Citizens Financial Group/RBS Citizens
Smithfield, RI
  • Process Employment Verifications (VOEs) and all incoming/outgoing US Mail/DHL/FedEx and interoffice mail
  • Receive, log and process all departmental incoming communications.

Human Resources Service Center Callback Specialist

Citizens Financial Group/RBS Citizens
  • Contact company employees to provide them with resolutions/status updates to payroll and benefits issues they may have; example (hours worked, time off, benefit elections)
  • Provide information about general company policies and procedures using web-based software
  • Assist on internal investigations with managers and employees re: case status
  • Maintain records; track and process data in combination with computer applications and reports.

Education

Associate’s Degree - Computer Sciences, IT, Network Administration, and Programming

CCRI Knight Campus
05-2025

Certificate Program - Talent Development: Leading From Where You Are

Brown University
Providence
12-2021

Certificate Program - Health Equity and Cultural Diversity

Multicultural Leadership Institute
New Haven, CT
01.2012

Professional Degree - Massage Therapy / Massage Therapist

Antilles School of Technical Careers
01.2005

US ARMY/ PRNG
01.2004

Studies for Business Administration/Finance BA -

University of Puerto Rico, Colegio Regional De Carolina
01.1999

Skills

  • Project Coordination
  • Bi-Lingual (English & Spanish)
  • Translation
  • Stakeholder Communication
  • Application testing
  • User Training
  • Staff hiring
  • Teamwork and Collaboration
  • Project Leadership
  • Technology Integration

Professional Highlights

I am a team representative and liaison at conferences, formal meetings, training, and presentation events for the New England ATTC. I also serve as a faith leader in my community for the past 18 years and as a lead pastor of a congregation for the past 5 years.

Timeline

Project & Application Coordinator

Brown University
05.2017 - Current

Loan Officer Assistant

Fairway Independent Mortgage Corporation
10.2016 - 12.2016

Administrative Coordinator

Brown University
10.2012 - 09.2016

Administrative Assistant

Brown University
11.2010 - 09.2012

Administrative Assistant - Asset Purchase & Sales SBO Group

Citizens Financial Group/RBS Citizens
12.2006 - 10.2009

Commercial Real Estate Appraisal - Administrative Assistant II

Citizens Financial Group/RBS Citizens

Human Resources Support Specialist

Citizens Financial Group/RBS Citizens

Human Resources Service Center Callback Specialist

Citizens Financial Group/RBS Citizens

Associate’s Degree - Computer Sciences, IT, Network Administration, and Programming

CCRI Knight Campus

Certificate Program - Talent Development: Leading From Where You Are

Brown University

Certificate Program - Health Equity and Cultural Diversity

Multicultural Leadership Institute

Professional Degree - Massage Therapy / Massage Therapist

Antilles School of Technical Careers

US ARMY/ PRNG

Studies for Business Administration/Finance BA -

University of Puerto Rico, Colegio Regional De Carolina
Raymond Sanchez