Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Raymond Sanchez

Pueblo,CO

Summary

With a proven track record at King Soopers, I excel in enhancing customer satisfaction and streamlining operations. My expertise in database management and motivational techniques has significantly boosted team performance. Recognized for exceptional leadership and problem-solving abilities, I've driven initiatives that improved store efficiency and employee morale, contributing to a notable increase in customer loyalty.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Meat Manager

King Soopers
11.2019 - 01.2025
  • Increased customer satisfaction by providing knowledgeable assistance and recommendations on meat selections.
  • Oversaw budgeting processes for the meat department, regularly reviewing financial reports to identify opportunities for improved profitability or expense reduction measures.
  • Maintained a clean and sanitary work environment in compliance with food safety regulations and guidelines.
  • Ensured consistent high-quality products by closely monitoring cutting, grinding, and packaging processes.
  • Monitored supplier performance to guarantee timely deliveries and maintain optimal inventory levels.
  • Developed and executed successful holiday promotions, including special offers and themed displays designed to attract shoppers during peak seasonal periods.
  • Addressed customer concerns promptly and professionally, fostering strong relationships and promoting repeat business through excellent service experiences.
  • Mentored junior staff members in proper meat handling techniques, fostering a culture of continuous improvement.
  • Conducted regular quality control checks on incoming shipments, ensuring only the freshest meats were offered to customers.
  • Enhanced meat department sales by ensuring proper product display and presentation.
  • Demonstrated strong leadership skills in managing daily operations of the meat department, consistently meeting targets for sales growth and customer satisfaction.
  • Directed the implementation of new merchandising layouts to showcase featured products and drive sales growth in the department.
  • Collaborated with store management to develop successful promotional strategies for meat department offerings.
  • Implemented employee training programs focused on enhancing product knowledge and improving customer service skills among team members.
  • Managed ordering process for all meat products, streamlining procedures to improve efficiency while reducing overstock issues.
  • Maintained open lines of communication with all team members, fostering a positive work environment conducive to high productivity levels and employee retention.
  • Reduced waste costs by implementing effective inventory management and rotation systems.
  • Optimized staffing schedules to ensure adequate coverage during peak shopping hours, resulting in reduced wait times for customers.
  • Assisted customers by finding requested items and providing preparation information for specific cuts of meat.
  • Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
  • Trained new employees on handling, safety and stocking procedures.
  • Set department schedules for adequate shift coverage and assigned daily work tasks to individual team members based upon strength and experience.
  • Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
  • Worked closely with employees and customers to effectively manage daily operations and communications.
  • Created signs and tags to price items for normal inventory and special promotions and to inform and educate customers.
  • Completed inventory counts, reordered stock, and removed expired items from supply.
  • Conducted regular inventories of stock and documented losses using Software.
  • Established team priorities, maintained schedules and monitored performance.
  • Set aggressive targets for employees to drive company success and strengthen motivation.

Assistant Store Manager

King Soopers
07.2018 - 11.2019
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Created and maintained safe and secure work environments for employees.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Increased employee retention, training staff in effective customer service techniques and product knowledge.
  • Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
  • Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
  • Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
  • Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Interacted well with customers to build connections and nurture relationships.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.

Assistant Store Manager

King Soopers
01.2025 - Current

Grocery Manager

King Soopers
01.2018 - 08.2018
  • Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
  • Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
  • Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
  • Enhanced store presentation through regular merchandising updates and innovative display techniques.

Produce Manager

King Soopers
04.2014 - 01.2018
  • Trained and supervised produce staff for optimal performance and adherence to company policies.
  • Maintained produce display, and prep and storage areas in clean and orderly condition.
  • Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
  • Enhanced customer satisfaction through attentive service and consistent delivery of high-quality products.

Night Crew Manager

King Soopers
07.2012 - 04.2014
  • Reduced inventory discrepancies by conducting thorough audits and maintaining accurate records.
  • Ensured efficient utilization of store equipment and resources by performing routine maintenance checks and coordinating necessary repairs.
  • Managed nightly truck shipments receipt process; unloading merchandise efficiently while verifying order accuracy against invoice documentation.
  • Improved employee morale by fostering an atmosphere of mutual respect and open communication between team members.

All Purpose Clerk

King Soopers
04.2009 - 07.2012
  • Enhanced store appearance through regular cleaning, organizing, and merchandising tasks.
  • Contributed to increased sales by effectively stocking shelves and displaying merchandise.
  • Improved customer satisfaction by providing efficient and accurate service in various departments.
  • Managed inventory levels by conducting regular audits and maintaining proper stock rotation procedures.

Education

High School Diploma -

South High School
Pueblo, CO
05.2008

Skills

  • Problem-solving
  • Customer experience
  • Customer service and engagement
  • Time management
  • Team building and leadership
  • Staff supervision
  • Hiring and training
  • Work Planning and Prioritization
  • Mentoring and coaching
  • Goals and performance
  • Relationship building and management
  • Issue resolution
  • Microsoft Office Suite
  • Incident reports
  • Database management
  • Operations

Accomplishments

Top 5 rising star as Assistant Store Manager in 2019

Certification

Food Safety Certified

Timeline

Assistant Store Manager

King Soopers
01.2025 - Current

Meat Manager

King Soopers
11.2019 - 01.2025

Assistant Store Manager

King Soopers
07.2018 - 11.2019

Grocery Manager

King Soopers
01.2018 - 08.2018

Produce Manager

King Soopers
04.2014 - 01.2018

Night Crew Manager

King Soopers
07.2012 - 04.2014

All Purpose Clerk

King Soopers
04.2009 - 07.2012

High School Diploma -

South High School

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Raymond Sanchez