Raymond Santos
Silver Spring,MD
Summary
Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented. Reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help team succeed. Reliable security guard with solid record protecting personnel and assets. Trained in CCTV monitoring, foot patrols and visitor screening. Prevents security issues by thoroughly checking bags, vehicles and personnel. Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean and safe work areas with diligent attention to important details.
Overview
7
7
years of professional experience
Work History
Security Officer
Allied Universal Security Services
09.2023 - Current
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
- Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
- Assisted in developing comprehensive security policies to address potential risks and protect company assets.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Coordinated with other departments to enhance cross-functional collaboration for improved overall security strategy implementation.
- Developed strong relationships with local community members to foster trust between the organization''s security team and its neighbors.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
HVAC Helper
Quality Air Services
03.2022 - 04.2023
- Worked professionally and cleanly, picking up trash and organizing tools
- Completed system installations by connecting ductwork and installing control systems
- Improved system efficiency with maintenance such as changing filters and cleaning ducts
- Examined and tested machinery, equipment, components and parts for defects to maintain proper functioning
- Assisted with repairs by fabricating and welding parts based on technical specifications
- Monitored safe and efficient operation of equipment
- Helped complete repairs by skillfully disassembling broken and defective equipment
- Supplied workers with tools, parts and equipment at each job site.
Security Officer
Allied Universal
07.2021 - 11.2022
- Patrolled public areas regularly to detect and resolve unsafe conditions
- Contributed to total building security, effectively distributing resources to cover all access points and building areas
- Defused conflicts and security issues through effective de-escalation and crisis management techniques
- Viewed monitor screens and remained alert to movement on-screen for authorized and unauthorized individuals
- Anticipated and prevented potential disruptive behavior, safety hazards or security threats
- Interacted cordially when communicating with public
- Secured building against intrusion, routinely checking and locking windows and doors
- Patrolled public areas to detect irregularities and prevent unauthorized entry
- Permitted authorized persons to enter property upon identity verification
- Watched simultaneous CCTV feeds to proactively identify concerns
- Controlled crowds to prevent dangerous situations
- Managed building entrances and exits, manning security stations and preventing unauthorized access
- De-escalated conflicts using verbal and physical techniques
- Kept management updated on security activities and incidents with detailed daily reports.
Maintenance Technician
Charles E Smith Life Communities
12.2018 - 10.2019
- Operated hand and power tools to complete repairs.
- Installed new systems, replacement parts and components to maintain proper operation.
- Cleared clogged drains and replaced valves, faucets and fixtures.
- Scheduled preventive maintenance programs to keep equipment in good working condition.
- Disassembled appliances to diagnose problems and facilitate repairs.
- Replaced wall sockets, ran lines and completed basic carpentry to finish installations.
- Completed basic carpentry tasks and installed shelves, hooks and closet rods to meet customer needs.
- Changed HVAC filters and cleaned condensation drains to perform preventive maintenance on HVAC systems.
- Checked electrical components to identify defects and hazards and make necessary adjustments.
- Maintained clear and safe workspace areas to meet OSHA standards.
Customer Service Cashier
Whole Foods Market Inc
10.2017 - 12.2017
- Collected credit card and cash payments to complete transactions for customer orders.
- Greeted customers and responded to informational requests.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
- Recommended, selected, located and obtained products to meet customer needs.
- Bagged, boxed or gift-wrapped sold merchandise per customer's request.
- Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
- Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
- Greeted customers promptly and responded to questions.
- Processed customer payments quickly and returned exact change and receipts.
- Welcomed customers, offering assistance to help find store items.
- Built and maintained productive relationships with employees.
Customer Service Cashier
Chick Fil'a
10.2016 - 06.2017
- Collected credit card and cash payments to complete transactions for customer orders.
- Greeted customers and responded to informational requests.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Maintained cleanliness and presentation of stock room and production floor.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Informed customers of in-store promotions or pricing specials.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
- Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
- Answered phone calls to assist customers with questions and orders.
- Greeted customers promptly and responded to questions.
- Processed customer payments quickly and returned exact change and receipts.
- Counted and balanced cashier drawers.
- Assisted customers by providing information and resolving complaints.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Education
High -
Albert Einstein High School
Kensington, MD05.2017
Skills
- Technical troubleshooting
- Work scheduling
- Conflict de-escalation
- Strong communication
- Problem-solving
- Reliability
- Computer Knowledge (Microsoft Word, Powerpoint, & Outlook)
- Customer Service
- CCTV Monitoring
- Crime Prevention
- Emergency Response
- General Security
- Conflict De-Escalation
- Report Writing
- Security Guard License
- Theft Prevention Training
- Weapons Training
- Time management
Languages
Spanish
Native or Bilingual
Timeline
Security Officer
Allied Universal Security Services
09.2023 - Current
HVAC Helper
Quality Air Services
03.2022 - 04.2023
Security Officer
Allied Universal
07.2021 - 11.2022
Maintenance Technician
Charles E Smith Life Communities
12.2018 - 10.2019
Customer Service Cashier
Whole Foods Market Inc
10.2017 - 12.2017
Customer Service Cashier
Chick Fil'a
10.2016 - 06.2017
High -
Albert Einstein High School
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