Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Raymond Sarafian

Summary

Customer-oriented Store Manager offering 14 years of experience in retail operations, sales and service team leadership and profitability strategies. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success. Demonstrates positive attitude and readiness to adapt to different situations.

Overview

26
26
years of professional experience

Work History

Flagship Store Manager

The North Face Inc.
Honolulu, HI
04.2017 - Current
  • Managed daily operations of the store, including hiring and training employees, setting sales goals, developing promotional strategies, and maintaining inventory.
  • Analyzed sales data to identify areas of improvement and develop action plans for increasing revenue.
  • Organized monthly meetings with store staff to discuss progress towards goals and address any issues that may arise.
  • Monitored store budget and expenses to ensure financial targets were met while minimizing costs.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.

Store Manager/District Trainer

Oakley
Honolulu, HI
08.2012 - 04.2017
  • Developed and implemented district-wide training programs to ensure store managers were knowledgeable of all company policies and procedures.
  • Provided mentorship opportunities for high-performing employees who showed potential as future leaders within the organization.
  • Interviewed and hired team members which demonstrated dedication and added value to team.
  • Performed variety of management functions including, inventory management, protecting company's assets, merchandising integrity, overall facility cleanliness and maintenance and completing HR responsibilities.

Store Manager

Billabong
Lahaina, HI
05.2010 - 08.2012
  • Managed and supervised staff of sales associate and supervisors
  • Responsible for recruiting, interviewing and selecting the best candidates for job openings
  • Implemented company training programs including product information and store operations.

Mortgage Advisor

H & R Block Mortgage
Irvine, CA
01.2007 - 12.2009
  • Assessed and evaluated customer financial needs to build strong relationships with customers
  • Determined and recommended financial products and service solutions for customers based on analysis of customer finances, needs and objectives
  • Worked closely with underwriters throughout the loan process to ensure timely approval of applications.

Sales Manager

Marriott International, Inc.
Irvine, CA
07.1998 - 12.2007
  • Regional sales manager for all Marriott hotels in Orange County Californa
  • Managed an extensive portfolio of 30 premier of hotel and resorts in the Southern California territory
  • Conducted market analysis, proposal development and business negotiations to maximize profit for selling rooms.
  • Provide excellent customer service to all guests

Education

California State University, Long Beach
Long Beach, WA

Orange Coast College
Costa Mesa, CA

Skills

  • Customer Service
  • Team Management
  • Strategic leadership
  • Retail Inventory Management
  • Operations Management
  • Training and mentoring
  • Team Building and Leadership
  • Performance Reviews

Accomplishments

  • 2021-2023 Top performing store for loyalty capture
  • 2019, 2020 Store Manager of the Year

Timeline

Flagship Store Manager

The North Face Inc.
04.2017 - Current

Store Manager/District Trainer

Oakley
08.2012 - 04.2017

Store Manager

Billabong
05.2010 - 08.2012

Mortgage Advisor

H & R Block Mortgage
01.2007 - 12.2009

Sales Manager

Marriott International, Inc.
07.1998 - 12.2007

California State University, Long Beach

Orange Coast College

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Raymond Sarafian