Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Raymond Schaefer

Saint Petersburg,FL

Summary

Dynamic professional with a proven track record at The Home Depot Inc, excelling in customer service and cash handling. Recognized for streamlining checkout processes, enhancing customer satisfaction, and promoting loyalty programs. Strong communicator with a commitment to integrity and teamwork, ensuring a positive shopping experience while maintaining compliance with company policies.

Overview

2025
2025
years of professional experience
1
1
Certification

Work History

Cashier

The Home Depot Inc
  • Assisted customers in locating items and completing purchases efficiently.
  • Operated cash register for multiple payment types with exceptional precision.
  • Greeted customers upon entry and facilitated their shopping experience positively.
  • Maintained compliance with company policies while processing transactions.
  • Streamlined checkout procedures, resulting in decreased waiting times for customers.
  • Addressed inquiries and provided product information, enhancing overall service quality.
  • Promoted store rewards program participation, boosting customer engagement and loyalty.
  • Contributed to cleanliness standards throughout the facility, supporting overall store success.

Event Security Guard

Sentry Event Services
04.2014 - 05.2024
  • Monitored crowd behavior to prevent altercations, intervening when necessary to maintain a peaceful atmosphere.
  • Enhanced event safety by conducting thorough pre-event security assessments and identifying potential risks.
  • Permitted entry with escort for approved persons into secure locations.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Scanned incoming and outgoing personnel and packages using hand-held wands and x-ray machinery to protect building, assets, and individuals.
  • Checked and verified photo identification prior to granting facility access.
  • Upheld high standards of professionalism while interacting with event attendees, representing the company positively at all times.
  • Improved overall guest experience by providing helpful information and assistance when needed, while maintaining vigilance for potential threats or issues.
  • Supported successful events by collaborating closely with other team members to address all aspects of security management efficiently.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Collaborated with local law enforcement agencies to ensure seamless coordination in case of emergencies or criminal activities.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Facilitated smooth traffic flow around the event area by directing vehicles and pedestrians according to established protocols.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Reduced incidents of theft and vandalism by conducting regular foot patrols throughout the event venue.
  • Provided a secure environment for attendees by implementing strict access control measures at entry points.
  • Responded quickly and effectively to various security issues, resolving conflicts and disturbances professionally.
  • Updated event organizers on the status of security operations, providing timely and accurate information to facilitate decisionmaking.
  • Identified violators and escorted departing personnel to guard against theft of property.
  • Assisted in evacuations during emergency situations, ensuring the safety of all attendees and staff members.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
  • Increased attendee confidence in event safety through visible presence and proactive engagement with guests regarding their concerns or questions about security measures in place.
  • Prevented unauthorized access to restricted areas by diligently checking identification and credentials of attendees attempting to enter.
  • Coordinated with emergency medical services during incidents requiring medical attention, ensuring prompt response and support for affected individuals.
  • Participated in staff meetings, special events, and professional development activities.
  • Monitored employee activities, confirming compliance with security regulations.
  • Oversaw entry and exit of up to Number employees and visitors daily.
  • Contacted law enforcement in case of unauthorized persons, documents, and materials.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
  • Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
  • Investigated suspicious activities and persons to maintain security of premises.
  • Wrote detailed reports of all security breaches and investigations.
  • Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.

Maintenance Supervisor

Naples Realty Group
07.2001 - 01.2024
  • Coordinated preventative maintenance schedules, verifying equipment safety and function.
  • Streamlined work order processes for increased efficiency in addressing maintenance requests and tracking progress.
  • Supervised Number employees and scheduled shifts.
  • Supervised a team of technicians, providing guidance on complex repair tasks and fostering professional development opportunities.
  • Managed inventories of spare parts and tools to ensure the availability of necessary resources for timely repairs.
  • Increased productivity by reducing downtime, budgeting effectively, allocating tasks, and maintaining high standards of safety and work quality.
  • Improved equipment reliability by implementing a preventive maintenance program and scheduling routine inspections.
  • Reduced downtime by quickly diagnosing and repairing issues with machinery, electrical systems, and facility infrastructure.
  • Established and documented protocols for preventive maintenance procedures, decreasing equipment issues, and reducing downtime.
  • Facilitated strong communication between maintenance personnel and other departments to ensure seamless coordination during planned outages or emergency situations.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Enhanced safety standards through regular staff training sessions, hazard assessments, and ensuring compliance with OSHA regulations.
  • Conducted regular performance evaluations of maintenance staff to identify strengths, areas for improvement, and opportunities for growth within the organization.
  • Paid close attention to guidelines, specifications, and detailed instructions to continuously adhere to strict operational and maintenance regulations.
  • Kept track of equipment, inventories, and system upgrades in order to prepare and present detailed reports to upper management.
  • Mentored junior technicians through hands-on training, fostering a culture of teamwork and knowledge sharing within the maintenance department.
  • Tracked and managed department costs for good budget adherence.
  • Negotiated contracts with vendors for cost-effective materials procurement.
  • Fostered a positive work environment that led to high employee morale and retention rates, while consistently meeting performance expectations.
  • Procured pricing information from various vendors to support cost-effective purchasing.
  • Scheduled and oversaw maintenance, repair and installation activities.
  • Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
  • Utilized proper tools and materials to adhere to safety guidelines.
  • Created and maintained daily and weekly reports for upper management.
  • Monitored safety compliance to maintain strict standards and protect team members from harm.
  • Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.
  • Managed efficient teams of up to Number employees.
  • Optimized supply levels to keep stock within ideal parameters for expected needs.
  • Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
  • Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.

Education

Hamburg Senior High
Hamburg, NY
06.1979

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Cash handling
  • Cleaning and sanitizing
  • Team collaboration
  • Customer service excellence
  • Money handling
  • Reliability and punctuality
  • Cash handling and management
  • Customer relations
  • Cash register operation
  • Written and verbal communication
  • Professionalism and courtesy
  • Cash management
  • Cash register systems
  • Cash handling expertise
  • Payment processing
  • Conflict resolution
  • Product knowledge
  • Issue resolution
  • Complex Problem-solving
  • Cash drawer balancing
  • POS system operations
  • Payment collection
  • POS systems
  • Staff training
  • Guest inquiries
  • ID verification
  • Attention to detail
  • Currency counting
  • Decision making aptitude
  • Sales expertise
  • Daily reporting
  • Retail merchandising
  • Drawer balancing
  • Point of sale operation
  • Purchase assistance
  • Point-of-sale system operation
  • Point of sale proficiency
  • Fraud prevention awareness
  • Loss prevention
  • Identification checks
  • Loyalty program promotion
  • Proficient in software
  • Payment posting
  • Sales techniques mastery
  • Multitasking and organization
  • Clear communication
  • Empathy and patience
  • Training and onboarding
  • Credit card processing
  • Basic math
  • Upselling techniques
  • Sales transactions
  • Promotions and discounts
  • Dependability and reliability
  • Transaction handling
  • Point-of-sale system
  • Receipt handling
  • Gift card handling
  • Checkout monitoring
  • Scanner operations
  • Credit and cash transactions
  • Problem-solving
  • Honest and dependable

Certification

HVAC Universal certification.

Timeline

Event Security Guard

Sentry Event Services
04.2014 - 05.2024

Maintenance Supervisor

Naples Realty Group
07.2001 - 01.2024

Cashier

The Home Depot Inc

Hamburg Senior High

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Raymond Schaefer