Raymond SEEK
Blue Springs,MO
Summary
Dependable team member bringing management experience and willingness to take on added responsibility to meet tight deadlines. Enthusiastic team player with strong work ethic. Results-driven determined to exceed company sales goals. Experienced and dedicated to training top-notch sales associates and assuring that store operations run smoothly.
Overview
17
17
years of professional experience
Work History
Customer Development Manager
American Tire Distributors
04.2022 - 01.2024
- Worked to achieve monthly and annual budget/plan as assigned by Director of Sales and Regional President.
- Used selling skills with a strong emphasis on consultative selling to increase tire sellout.
- Built, communicated and executed business plans to help grow independent tire dealers.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Retail Merchandising and Training Specialist
American Tire Distributors
07.2017 - 04.2022
- Increased book of business from $11 million to more than $17 million in 2021.
- Built relationships with customers and community to establish long-term business growth.
- Communicated by phone, email and traveled for face to face contact for 389 accounts.
- Achieved or exceeded company-defined sales quotas for 36 consecutive months.
- Assisted in analyzing and assessing training and development needs for organizations, departments and individuals.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Used Microsoft Office Suite and other software tools to create documents and other communications.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Department Head
The Home Depot
01.2015 - 07.2017
- Instruct staff on appropriately handling difficult and complicated sales.
- Examine merchandise to verify that it was correctly priced and displayed.
- Increased profits through effective sales training and troubleshooting profit loss areas.
- Complete profit and loss performance reports weekly.
- Conduct store inventories once per quarter.
- Assign employees to specific duties to best meet needs in the department.
Assistant Manager
The Tile Shop
11.2014 - 06.2015
- Create new revenue streams through acquiring new contractor business and local marketing.
- Partner successfully with associates, contractors, and customers to exceed plan and promise numbers.
- Develop positive customer relationships through friendly greetings and excellent service.
- Trained and developed four new associates on POS system and key sales tactics.
- Operate cash register for cash, check and credit card transactions with 100% accuracy.
Department Manager
Lowe's
05.2011 - 11.2014
- Reorder inventory when it dropped below predetermined levels.
- Generate repeat business through exceptional customer service.
- Conduct store inventories once per quarter.
- Strategically schedule team members to maintain optimal staffing levels at all times.
- Train and coach staff to ensure smooth operation of the department.
- Negotiate prices, terms of sale and service agreements.
- Create sales contacts with on- and off-premise accounts.
- Consult with clients after sales and contract signings to resolve problems and provide ongoing support.
Sales Specialist
Lowes Home Improvement
10.2009 - 05.2011
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Provided first-rate service to all customers and potential customers.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Demonstrated product features, answered questions and persuasively overcame objections.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
Service Advisor
Saturn Of Blue Springs
05.2007 - 09.2009
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Interpreted diagnostic results to provide accurate repair recommendations.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Developed estimates by costing materials, supplies, and labor.
Education
Associate of Arts - Business Administration And Management
MCCKC - Blue River
Independence, MO06.2011
High School Diploma -
Blue Springs High School
Blue Springs, MO05.2007
Skills
- Experience with digital business solutions from B2B/C platforms and robust tools – analytic tools for insight driven selling
- Excellent selling skills including consultative selling
- Proficient with CRM tools and Microsoft office suite
- Proven leader
- Knowledge of current materials, methods, tools, including market analysis, financial and market intelligence tools, equipment and technology
- Proficient with teaching and development
- Adherence to high customer service standards
- Retail merchandising specialist
Timeline
Customer Development Manager
American Tire Distributors
04.2022 - 01.2024
Retail Merchandising and Training Specialist
American Tire Distributors
07.2017 - 04.2022
Department Head
The Home Depot
01.2015 - 07.2017
Assistant Manager
The Tile Shop
11.2014 - 06.2015
Department Manager
Lowe's
05.2011 - 11.2014
Sales Specialist
Lowes Home Improvement
10.2009 - 05.2011
Service Advisor
Saturn Of Blue Springs
05.2007 - 09.2009
Associate of Arts - Business Administration And Management
MCCKC - Blue River
High School Diploma -
Blue Springs High School
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