Summary
Overview
Work History
Education
Skills
Timeline
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RAYMOND SOLANO

Highlands Ranch,CO

Summary

Accomplished Assistant Store Leader skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.

Overview

11
11
years of professional experience

Work History

Special Project

King Soopers, Starbucks
Denver, CO
04.2022 - Current
  • Management of deployment schedule, implementation and training plan, and communication cadence for Starbucks Connect
  • Partner with store Starbucks team, store management, division operations, division merchandising, and Starbucks DMs on Starbucks standards and best practices
  • Oversee the installation and store launches for the Connect POS.

Assistant Store Manager

King Soopers
Centennial, CO
11.2017 - 04.2022
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Interviewed, hired and trained staff associates and equipped them to comply with company policies and procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Coached associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
  • Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
  • Analyzed and interpreted store trends to facilitate planning.
  • Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.

Administrative Assistant

King Soopers
Centennial, CO
05.2016 - 11.2017
  • Perform weekly payroll for 100+ associates through Kronos Workforce Management system
  • Answered multi-line phone system, routing calls, and delivering messages to staff.
  • Procurement and maintenance of office supply management
  • Executed record filing system to improve document organization and management.
  • Offered store-wide software support and training, troubleshooting issues and optimizing usage.
  • Recruiting, interviewing, onboarding and hiring of all new associates
  • Preparation and monitoring of invoices
  • Maintain professional, technical, and sensitive information
  • Carry out administrative duties to include filing, copying, binding, and scanning of pertinent documents
  • Process employee terminations.

Front End Supervisor/Bookkeeper

King Soopers
Edgewater, CO
08.2011 - 05.2016
  • Monitored cash drawers in 20+ checkout stations to verify adequate cash supply.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.

Education

Bachelor of Arts - Human Development

Metropolitan State University of Denver
Denver, CO
05.2017

Retail Management Certification -

Front Range Community College
Westminster, CO
05.2019

Associate of Arts - Elementary Education

Front Range Community College
Westminster, CO
05.2013

Skills

  • Human Resources Oversight
  • Problem Anticipation and Resolution
  • Policy Development and Enforcement
  • Finance and Accounting Oversight
  • Sales Tracking
  • Administrative Management
  • POS Systems
  • Hiring and Onboarding
  • Time Management
  • Special Assignments
  • Business Leadership
  • Financial Statement Review

Timeline

Special Project

King Soopers, Starbucks
04.2022 - Current

Assistant Store Manager

King Soopers
11.2017 - 04.2022

Administrative Assistant

King Soopers
05.2016 - 11.2017

Front End Supervisor/Bookkeeper

King Soopers
08.2011 - 05.2016

Bachelor of Arts - Human Development

Metropolitan State University of Denver

Retail Management Certification -

Front Range Community College

Associate of Arts - Elementary Education

Front Range Community College

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RAYMOND SOLANO