Raymond Spinelli

• Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
• Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
• Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
• Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.

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While at Honda I became Expert trained as a Manager assuming the role as the assistant manager. My roles included shop dispatch/foreman duties, payroll, hiring new staff, and training the Service Advisors on how to deal with customers and any obstacles presented.

• Met with customers to discuss service needs and develop effective and practical solutions.
• Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
• Managed a team of technicians to ensure timely completion of maintenance tasks and high-quality workmanship.
• Enhanced team efficiency by implementing streamlined procedures for daily operations.
• Coordinated schedules and assigned work orders to maximize productivity within the service department.
• Developed strong relationships with customers, resulting in repeat business and increased loyalty.
• Established a positive working environment through fostering teamwork, providing support during challenging situations, and celebrating individual achievements.
• Followed up with customers during and after installations to verify satisfaction.
• Analyzed trends in customer feedback data to identify areas for improvement in service offerings or internal processes.
• Conducted regular performance evaluations for staff members, offering constructive feedback and setting goals for professional growth.
• Implemented training programs for new employees to quickly familiarize them with company policies, procedures, and safety guidelines.
• Resolved customer complaints in professional and timely manner.
• Developed and maintained positive relationships with customers to build rapport and trust.
• Monitored service staff performance and provided feedback for improvement.
• Hired, trained and supervised team of service staff members to meet business goals.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

• As an assistant manager I have manage to keep a csi score of over 950, continuously problem solving and consistently top gross producer
• Master Hyundai certified

• Specializing in repairs to your dwelling, office and rental properties
• Remodeling, minor plumbing and electric, yard work etc
• If you have a honey-do list as well we can help

• Call before you dig
• We help prevent disasters everywhere by locating gas lines, electric lines, communication lines and cable lines that are buried in the ground
• Preventing casualties and or loss of utilities by letting u know where they are before u break ground

• In this role I learned how to respond to clients needs and wants, grow a working family for success, hand pick a team that would continue to excel at every task given and to oversee our sales, inventory and gains we made on a daily basis