Raymond Swanson
Glassboro,NJ
Summary
Professional business leader prepared for challenges of Senior Manager role. Combines deep understanding of business operations with commitment to driving team success and achieving significant results. Renowned for adaptability in dynamic environments and collaborative approach to problem-solving, leveraging keen analytical and decision-making skills.
Overview
13
13
years of professional experience
Work History
Senior Manager, Project Management
Danella Construction
10.2024 - 12.2024
- Manage a team of project managers and coordinators performing ongoing duties for long-term utility company contracts in the natural gas industry
- Prepare profit and loss statements for senior leadership
- Making determinations for staffing needs
- Oversee performance on projects
Manager, Project Execution
Atlantic City Electric
03.2023 - 10.2024
- Manage a team of project managers in the planning and execution of large-scale electrical transmission and substation construction projects
- Responsible for monitoring and assisting project managers with maintaining project budgets and schedules
- Project status reporting to senior leadership
- Responsible for team’s overall portfolio performance
Enterprise Project Management Office Portfolio Lead
SJI
08.2020 - 03.2023
- Assisted with development of Enterprise Project Management Office (EPMO)
- Identify and prioritize projects based on contribution to organization’s strategic plan
- Work directly with senior leadership to develop strategic mindset while creating project and initiative transparency across the organization
- Manage a portfolio of strategic projects to ensure proper governance, resource management, and budget management.
- Provide updates to business unit leads and senior leadership regarding project progress and future initiatives critical to strategic success
Quality Assurance Manager
SJI Utilities
04.2019 - 08.2020
- Developed Quality Assurance Department for multiple LDC’s under the SJIU umbrella
- Hire, train, and manage Quality Assurance Department personnel
- Manage department activities including the inspection and auditing of all operations departments including, Contract Construction, First Responders, and Infrastructure Maintenance crews to ensure quality and regulatory compliance
- Implementation and utilization of new technologies to provide pertinent data and analytics to aid in the development of a utility quality management system.
Manager, Planned Work/Quality Assurance
South Jersey Gas
03.2017 - 04.2019
- Collaboration with Construction Management/Supervision to plan and schedule projects for construction contractors
- Manage Schedulers and Construction Coordinators to assist with the completion of administrative duties of Construction Supervisors
- Assist with budget creation of construction capital projects
- Work in conjunction With Construction Operations Analyst and Construction Management to track work completed and expenditures on capital projects totaling over $50m a year
- Manage budgets for new business main installations totaling $5m+ a year
- Assist with the development and adherence to contract construction budget and forecasting
- Assist is in the preparation and gathering of information provided to the NJ Board of Public Utilities regarding completed work, capital project spends, and forecasting of future work/spends
- Provide analytical support to SJG operations.
- Develop and Manage QA/QC activities for Construction, Asset, and Utility Service Departments
- Develop and Manage scorecard metrics for contractors working on South Jersey Gas Infrastructure
- Participate in Labor Management meetings with Management and Union leadership
Supervisor, Contract Construction
South Jersey Gas
01.2014 - 03.2017
- Managed portfolio of contract construction projects from takeoff to completion for the accelerated installation and/or replacement of over 70 miles of natural gas distribution pipe
- Plan, schedule and supervise the activities of Quality Control Inspectors for the installation of main and services, both new and replacement; contractor activity; as-built main sketches; and layout and design.
- Schedule, coordinate and supervise construction and maintenance performed by contractors
- Prepare/supervise the preparation of various reports on all Distribution Department work activity.
- Maintain contact with municipalities to enhance relations and insure coordination and flow of work.
- Prepare/supervise the preparation of daily work schedules, stand-by schedules, crew rotation schedules, changes to map plates and leak plates.
- Prepare performance appraisals on bargaining unit personnel.
- Coach and counsel employees as required to develop areas needing improvement.
- Coordinate training needs of field personnel with training programs offered by management.
- Recommend changes to training as needed.
- Manage departmental budget as it pertains to assigned division
- Review and approve contractor invoices
Supervisor Dispatch and Customer Service
South Jersey Gas
08.2012 - 01.2014
- Supervise union dispatch and union customer service personnel.
- Responsible for production of weekly and monthly reports displaying departmental performance, entering payroll exceptions in Lawson
- Scheduling of dispatch personnel and handling escalated customer complaints.
- Utilized Workforce Management and Erlang Calculator to determine resource needs for different intervals throughout the workday.
- Maintained daily, weekly, and monthly reporting for staff performance regarding call center metrics.
- Made recommendations to upper management regarding improvements to call center performance
Operations Technician
South Jersey Gas
03.2012 - 08.2012
- Completed all phases of core utility work regarding customer service, meter and gas pressure regulator installations
- Conducting leak investigations and responding to gas/CO emergencies
Education
Doctorate - Business Administration
Thomas Edison State University
Trenton, NJMSM - Management
Thomas Edison State University
Trenton, NJBS - Business Administration
Syracuse University/Thomas Edison State University
Undergraduate Certificate - Gas Distribution
Thomas Edison State University
Skills
- Strategic planning
- Cross-functional collaboration
- Operations management
- Cross-functional team coordination
- Data-driven decision making
- Operations planning
- Documentation and reporting
- Cross-functional communication
- Talent development
- Organizational improvement
- Budget oversight
- Business performance management
- Team leadership
- Teamwork and collaboration
- Process improvement
- Problem-solving
- Decision-making
- Managing operations and efficiency
- Staff management
- Customer service
- MS office
Timeline
Senior Manager, Project Management
Danella Construction
10.2024 - 12.2024
Manager, Project Execution
Atlantic City Electric
03.2023 - 10.2024
Enterprise Project Management Office Portfolio Lead
SJI
08.2020 - 03.2023
Quality Assurance Manager
SJI Utilities
04.2019 - 08.2020
Manager, Planned Work/Quality Assurance
South Jersey Gas
03.2017 - 04.2019
Supervisor, Contract Construction
South Jersey Gas
01.2014 - 03.2017
Supervisor Dispatch and Customer Service
South Jersey Gas
08.2012 - 01.2014
Operations Technician
South Jersey Gas
03.2012 - 08.2012
Undergraduate Certificate - Gas Distribution
Thomas Edison State University
Doctorate - Business Administration
Thomas Edison State University
MSM - Management
Thomas Edison State University
BS - Business Administration
Syracuse University/Thomas Edison State University