RAYMOND TEJEDA
Houston
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
In Home Expert
AT&T
Houston
08.2025 - Current
- Sales and upselling: Proactively sell AT&T products and services to customers, often during a new internet installation.
- Product setup and demonstration: Assist customers with setting up their new equipment and demonstrating how to use new features and applications.
- Customer relationship management: Build rapport with customers, and act as the 'face of the brand' to ensure a positive experience.
- Solution recommendation: Recommend integrated AT&T solutions based on customer needs.
- Achieving targets: Work to meet specific sales and service objectives in a designated territory.
- Scheduling and reporting: Manage a daily schedule, which can include evenings and weekends, and report on activities and performance.
Geek Squad Manager
Best Buy
Houston
04.2019 - 07.2023
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Cross-trained existing employees to maximize team agility and performance.
- Received an average of 85% customer satisfaction rating monthly, 15% higher than the company average.
- Recruited, interviewed, and hired employees, and implemented a mentoring program to promote positive feedback and engagement.
- Managed over 25 customer calls per day, handling their concerns and issues.
- Assisted clients in navigating complex industry challenges, offering expert guidance, and strategic recommendations.
Sales Computing Supervisor
Best Buy
Houston
03.2017 - 04.2019
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Evaluated employee performance and coached and trained to improve weak areas.
Samsung Experience Expert
Best Buy
Houston
08.2015 - 03.2017
- Ensured Customers are well informed about the latest Samsung product knowledgeable.
- Helped coach my team be up to date with the latest Samsung products by completing my weekly coaching's.
- Drove results making sure I met my quarterly goals.
- My exceptional performance allowed me to qualify for the Million Dollar club twice in a VPL role.
- Maintained an high level of customer satisfaction through exceptional service and quality.
- Grew revenue organically within the first year of launching.
- Increased profit margins by 15% through cost-saving measures and operational efficiency improvements.
- Generating traffic through Social Media Marketing and Content Creation.
Skills
- Leadership and management
- Attention to detail
- Sales proficiency
- Customer service excellence
- Relationship management
- Scheduling and planning
- Microsoft Office suite
- Effective communication
- Problem-solving skills
- Client engagement strategies
- Employee development
- Integrity and ethics
Timeline
In Home Expert
AT&T
08.2025 - Current
Geek Squad Manager
Best Buy
04.2019 - 07.2023
Sales Computing Supervisor
Best Buy
03.2017 - 04.2019
Samsung Experience Expert
Best Buy
08.2015 - 03.2017