Raymond Thomas

Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer concerns promptly.

• Streamlined check-in and check-out processes for improved guest experience and reduced wait times.
• Monitored reservation system for accuracy and efficiency, reducing booking errors and conflicts.
• Reviewed customer feedback regularly to identify areas for improvement in guest services operations.
• Resolved challenging customer complaints with empathy and professionalism, turning potentially negative experiences into opportunities for relationship building.
• Assigned daily job tasks and workloads to multiple team members.
• Trained new team members on company policies, procedures, and best practices in guest services.
• Resolved problems using tact and diplomacy by calmly communicating directly with customers or employees.
• Assigned daily job tasks and workloads to multiple team members.

• Bussed tables, cleared, cleaned and set tables quickly to facilitate table turns during high volume periods.
• Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
• Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
• Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
• Contributed to restaurant cleanliness by sweeping floors regularly during shifts, keeping dining areas presentable.
• Kept kitchen areas neat and clean by removing trash and organizing supplies.
• Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
• Enhanced kitchen efficiency by maintaining clean and organized workspace for fellow staff members.