Raymond Urgelles
Miami,FL
Summary
Dynamic HVAC operations leader with 10+ years managing multimillion-dollar commercial mechanical programs, high-volume install teams, and complex construction portfolios across hospitality, condominiums, retail, education, and commercial facilities. Expert in operational strategy, large-team leadership, contract management, P&L oversight, and AI-driven project optimization.
Proven track record leading 30+ personnel (10 service technicians, 15 installers, 5 coordinators/PMs, 4 supervisors, and 4–6 subs daily), overseeing $5M–$15M annual project pipelines, and elevating financial performance by increasing margins by 8% to 12 %, client retention, and field operations. Known for disciplined execution, strategic thinking, and delivering high-reliability mechanical solutions at scale.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sales Engineer / Senior Project Manager
Advanced Air Systems
06.2022 - Current
- Spearheaded the sales and management of over $10 million + in HVAC project value, combining deep technical knowledge with strategic, relationship-driven sales.
- Direct and execute large-scale commercial HVAC installations, retrofits, and preventive maintenance programs, ensuring all projects meet scope, financial, and quality objectives.
- Utilize AI-powered project management and analytical tools to optimize labor forecasting, enhance scheduling accuracy, and strengthen data-driven decision-making.
Senior Project Manager
Solo Air Conditioning & Heating
05.2020 - 06.2022
- Led multimillion-dollar commercial HVAC retrofit and new construction projects, totaling over $5 million in value, ensuring timely delivery, cost efficiency, and client satisfaction.
- Oversaw project teams from design through commissioning, coordinating contractors, engineers, and vendors to meet technical and financial objectives.
- Developed and enforced cost control strategies and performance KPIs that boosted project profitability and reduced material waste.
- Strengthening long-term client relationships by delivering consistent results, contributing to repeat business, and expanding service contracts.
- Implemented digital dashboards and cloud-based collaboration systems that improved visibility, accountability, and decision-making across departments.
Project Coordinator
All American Facilities Maintenance
09.2017 - 02.2020
- Coordinated and supported nationwide facility maintenance and HVAC programs for major retail and commercial clients, ensuring all work met quality, safety, and timeline standards.
- Streamlined scheduling, procurement, and service dispatch processes, enhancing response times and operational efficiency across multiple markets.
- Acted as a strategic liaison between clients, subcontractors, and internal management, maintaining real-time communication and proactive problem resolution.
- Prepared and reviewed accurate cost estimates, proposals, and compliance documentation, strengthening company credibility and client confidence.
- Provided analytical and administrative support for project managers, developing performance tracking systems and cost-control reports that informed executive decision-making.
- Contributed to business development efforts by assisting in bids and proposals that secured new client partnerships.
Service Manager / Senior Project Estimator
Arras Air
10.2015 - 09.2017
- Oversaw service operations and project estimating for HVAC divisions across commercial and residential markets.
- Produced accurate proposals and cost analyses that supported competitive bids and profitable outcomes.
- Maintained intense client satisfaction through responsive communication and reliable project delivery.
Education
Bachelor's Degree - Industrial Engineering
Universidad Tecnológica De La Habana José Antonio Echeverría (CUJAE)
Havana, Cuba06.2015
BBA - Business Management
MINCEX Institute For Foreign Languages
Havana, Cuba2014
Skills
- Procore
- Microsoft Project
- Bluebeam
- AutoCAD
- Advanced Microsoft Excel (Dashboards, Pivot Tables, Data Analytics)
- Power BI
- AI Prompting for Project Analysis
- Predictive Scheduling Tools
- CRM Automation
- Digital Twin Concepts
- Cost Control & Estimating Software
Certification
- Project Management Professional (PMP) – PMI
- Google Project Management Certificate
- OSHA 10 Certified
- CASF John E. Custer Craftsmanship Award (2023) – Exceptional work on HVAC Equipment, Treasure on the Bay Project
LANGUAGES
English – Fluent
Spanish – Fluent
Timeline
Sales Engineer / Senior Project Manager
Advanced Air Systems
06.2022 - Current
Senior Project Manager
Solo Air Conditioning & Heating
05.2020 - 06.2022
Project Coordinator
All American Facilities Maintenance
09.2017 - 02.2020
Service Manager / Senior Project Estimator
Arras Air
10.2015 - 09.2017
Bachelor's Degree - Industrial Engineering
Universidad Tecnológica De La Habana José Antonio Echeverría (CUJAE)
BBA - Business Management
MINCEX Institute For Foreign Languages
Achievements & Value
- Extensive network of industry contacts, clients, and vendors across South Florida’s commercial and residential HVAC market.
- Established relationships with licensed contractors, skilled tradespeople, and subcontractors for efficient, reliable project execution.
- Proven ability to generate new business opportunities, close high-value deals, and expand client portfolios.
- Deep understanding of the HVAC industry’s operational and financial landscape, ensuring projects are both technically sound and profitable.
- Strategic thinker with a reputation for delivering excellence, innovation, and client satisfaction through leadership and collaboration.
- Generated $10M+ in new HVAC revenue over 36 months by securing large-scale retrofit and preventive maintenance contracts across South Florida.
- Led 30+ field and office personnel while driving operational efficiency, workforce planning, and departmental accountability.
- Raised gross margins by 8–12% through cost controls, procurement strategy, subcontractor management, and AI-assisted estimating.
- Delivered 150+ commercial HVAC replacements, including cooling towers, RTUs, DOAS, WSHPS, AHUs, and large-scale PM programs.
- Cut project delays by 25% using scheduling dashboards, predictive forecasting, and process standardization.
- Strengthened multi-building client portfolios (hotels, condos, retail chains) resulting in 92% client retention and contract expansion.