Raymond Watts
Montana Department of Transportation
Butte,MT
47
years of professional experience
Dynamic Lab Supervisor at Montana Department of Transportation with a proven track record in laboratory management and quality control. Expert in developing standard operating procedures and enhancing team collaboration. Recognized for improving operational efficiency and mentoring staff, ensuring compliance with safety protocols while fostering a positive work environment. Worked in various positions with growth and all and capable of taking on new challenges.
Work History
Lab Supervisor
11 Years 1 Month- Supervised laboratory operations to ensure compliance with safety and quality standards.
- Trained staff on laboratory procedures and equipment usage to enhance team efficiency.
- Developed and implemented standard operating procedures for laboratory testing processes.
- Coordinated scheduling of tests and analysis to optimize resource allocation and workflow.
- Monitored inventory levels of laboratory supplies, ensuring timely replenishment and availability.
- Led cross-functional meetings to discuss project updates and address operational challenges.
- Analyzed test results and data trends to support decision-making and strategic planning initiatives.
- Mentored junior staff members to foster professional growth, skill development, and career advancement opportunities within the organization.
- Maintained equipment and facilities in good working order.
- Maintained compliance with regulatory requirements by staying current on industry standards and updating policies accordingly.
- Improved staff competency through continuous training programs and performance evaluations.
- Oversaw in-depth laboratory inspections and contributed to favorable outcomes.
- Coordinated cross-functional projects involving multiple departments or facilities to achieve shared objectives efficiently and effectively.
- Established a safe working environment by enforcing strict adherence to safety protocols and guidelines.
- Developed strong working relationships with other departments, ensuring seamless integration of laboratory services within the larger organizational ecosystem.
- Prepared employee schedules according to individual needs and skills, as well as coverage requirements.
- Directed quality assurance standards to maximize results.
- Provided technical guidance and training to laboratory staff.
State Fabrication Inspector
9 Years 10 Months- Conducted inspections of transportation infrastructure to ensure compliance with safety regulations.
- Documented inspection findings and prepared detailed reports for departmental review.
- Collaborated with engineering teams to identify areas needing repair or improvement.
- Assisted in the development of inspection protocols to enhance operational efficiency.
- Trained new inspectors on inspection procedures and safety standards.
- Recommended process improvements based on inspection outcomes to optimize workflow efficiency.
- Prepared reports detailing findings of inspections, investigations, and tests.
- Ensured compliance with industry regulations through meticulous attention to detail during inspections.
- Upheld codes and regulations governing materials, processes, and procedures.
- Mentored junior inspectors, sharing industry expertise to enhance their skills and abilities in performing thorough inspections.
- Identified repair and upgrade requirements needed to meet safety and quality standards.
- Inspected and examined materials and finished parts and products for defects and wear to verify conformance with blueprints, diagrams, and template specifications.
- Coordinated with project managers to schedule inspections at critical phases, ensuring timely completion without delays.
- Achieved high levels of stakeholder satisfaction by providing detailed reports and actionable recommendations post-inspection.
- Customized inspection checklists to specific project needs, ensuring comprehensive evaluation of all critical factors.
- Provided expert guidance to companies on how to rectify issues found during inspections, leading to improved practices.
- Examined products for imperfections and defects.
- Followed standard operating procedures for inspections and tests.
- Recorded inspection and test results on data sheets.
- Trained other workers in inspection and testing procedures.
- Monitored product quality at all stages of production process.
Civil Engineer Technician
1 Month- Conducted inspections of road construction projects to ensure compliance with state regulations.
- Collaborated with engineers to prepare detailed project documentation and technical reports.
- Coordinated with contractors to monitor project progress and resolve on-site issues promptly.
- Implemented quality control measures during construction phases, improving overall project outcomes.
- Managed subcontractors effectively, ensuring adherence to contractual obligations while maintaining positive working relationships.
- Ensured quality control through rigorous testing and analysis of materials used in construction projects.
- Attended seminars and trainings offered by company to build knowledge and improve skills.
- Tested soils and materials to determine foundation strength.
- Planned field surveys to locate new sites.
Call Center Representative
2 Months- Provided exceptional customer service by resolving inquiries and issues efficiently.
- Collaborated with team members to ensure seamless communication and workflow processes.
- Assisted in training new representatives on call handling procedures and best practices.
- Adapted quickly to new technologies and changes in product offerings to maintain service quality.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained up-to-date knowledge of product and service changes.
Sales Manager
5 Years 4 Months- Managed sales team performance, setting targets and establishing strategies to achieve revenue goals.
- Developed training programs to enhance product knowledge and sales techniques among team members.
- Analyzed market trends and competitive landscape to identify new business opportunities and optimize sales strategies.
- Established strong relationships with key clients, ensuring high levels of customer satisfaction and repeat business.
- Collaborated with marketing to design promotional campaigns that effectively targeted specific customer segments.
- Conducted regular performance reviews, providing feedback and coaching to foster professional growth in team members.
- Spearheaded initiatives to streamline sales processes, improving operational efficiency across the department.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
- Exceeded sales targets consistently, through strategic planning and execution of targeted sales initiatives.
Sales Manager
15 Years 6 Months- Developed and implemented sales strategies to drive revenue growth across multiple product lines.
- Analyzed market trends and customer feedback to refine sales tactics and improve client engagement.
- Collaborated with marketing teams to align promotional campaigns with sales objectives, increasing brand visibility.
- Fostered strong relationships with key clients, resulting in high levels of customer satisfaction and retention.
- Monitored inventory levels and coordinated with supply chain to ensure timely product availability for customers.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Attended industry events and conventions to explain sales opportunities.
- Drove regional sales growth, implementing innovative marketing strategies and cultivating key partnerships.
- Improved sales forecasting accuracy, utilizing data analytics to predict market trends and adjust sales strategies accordingly.
- Achieved significant cost reductions by negotiating better terms with suppliers and vendors.
- Implemented comprehensive customer relationship management strategy, improving client satisfaction and loyalty.
- Secured lucrative contracts with major accounts, leveraging strong negotiation skills and deep industry knowledge.
- Expanded market share by identifying and penetrating untapped markets.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Drove sales by developing multi-million dollar contract sales.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Exceeded sales targets consistently, through strategic planning and execution of targeted sales initiatives.
- Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
Steel Gang Worker
2 Months- Operated and maintained rail yard equipment to ensure safety and efficiency.
- Assisted in implementing safety protocols to enhance workplace safety standards.
- Monitored inventory levels of materials and supplies, reporting shortages promptly.
- Worked fast to complete tasks and meet daily deadlines.
- Followed instructions and procedures to complete assigned tasks.
- Reported defective products or machinery to supervisor.
Driller’s Helper / Geophone Setter
3 Months- Assisted in operating drilling equipment to ensure efficient project execution.
- Conducted routine maintenance on tools and machinery to enhance operational reliability.
- Collaborated with team members to follow safety protocols and maintain a safe work environment.
- Monitored drilling progress and reported issues to senior drillers for timely resolution.
- Provided support in assembling and disassembling drilling rigs for various projects.
- Handled multiple tasks concurrently, managing workload effectively while maintaining attention to detail in all aspects of work performance.
- Assisted drillers in executing drilling operations for accurate and efficient results.
- Maintained compliance requirements, work instructions and program procedures to promote safety.
- Supported management of all drilling and rig move operations
- Monitored drilling operations and machines.
- Consistently met or exceeded production targets through diligent work practices and effective time management.
Farm Hand
3 Years 2 Months- Operated farm machinery to assist with planting, harvesting, and cultivating crops.
- Assisted in livestock care, including feeding, grooming, and monitoring health.
- Adhered to safety protocols while performing daily farm tasks efficiently.
- Assisted in the construction or repair of fences, barns, sheds, or other infrastructure necessary for successful farm operation.
- Carried out daily farm tasks such as feeding animals, milking cows, and cleaning pens to ensure animal health and welfare.
- Operated various farm machinery including tractors, plows, and balers for efficient land cultivation and crop production.
- Contributed to overall farm efficiency by performing regular equipment maintenance and repairs as needed.
- Supported successful harvests through diligent planting, weeding, and pruning efforts.
- Participated in seasonal harvest activities including picking fruits and vegetables, sorting produce, and preparing products for market sales or storage.
- Harvested crops at peak ripeness, ensuring highest quality produce for market.
- Maintained farm machinery to ensure operational efficiency, preventing downtime during critical planting and harvesting periods.
- Assisted in birth of livestock, enhancing farm's productivity and animal well-being with skilled support.
- Erected and maintained fencing to protect crops and livestock from predators, ensuring farm security.
- Rotated animals between grazing areas to provide enough access to food.
- Herded livestock using horses or ranch ATVs.
- This was a summer job on my Aunt and Uncle’s farm and ranch. They had 25 sections of land.
- My first summer on the ranch was 1969.
Education
High School Diploma
Skills
Laboratory management
Positive attitude
Attention to detail
Laboratory safety protocols
Team collaboration
Verbal and written communication
Quality control monitoring
Safety protocols
Work Planning and Prioritization
Document processing
Inventory control
Workflow coordination
Teamwork
Problem-solving
Time management
Problem-solving abilities
Multitasking
Reliability
Excellent communication
Active listening
Effective communication
Decision-making
Detail-oriented
Accomplishments
Officiated high school football and basketball games for 20 years which enhanced my skills and abilities in dealing with multiple people and situations.
Timeline
Lab Supervisor
Montana Department of Transportation
04.2012 - 05.2023Read More
State Fabrication Inspector
Montana Department of Transportation
05.2002 - 03.2012Read More
Civil Engineer Technician
Montana Department of Transportation
03.2002 - 04.2002Read More
Call Center Representative
Computer Associates
01.2002 - 03.2002Read More
Sales Manager
Ohio Powder/ Division of Buckeye Sports
06.1996 - 10.2001Read More
Sales Manager
Roundup Powder Company
12.1980 - 06.1996Read More
Steel Gang Worker
BN Railroad
08.1980 - 10.1980Read More
Driller’s Helper / Geophone Setter
ARMA Industries
05.1980 - 08.1980Read More
Farm Hand
Merchant and Sons
06.1976 - 08.1979Read More
Custer County District High School
High School Diploma
Read More