RAYMOND WILLIAMS
Oklahoma City,US
Summary
Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills. Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes. Detail-oriented individual with exceptional communication and project management skills. Ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
15
15
years of professional experience
Work History
OFFICE SERVICES CLERK
United States Air Force
05.2024 - Current
- Completed general administrative tasks by proofreading documents, transcribing handwritten information and operating calculators to verify financial records.
- Managed front desk area by welcoming and greeting visitors and responding to in-person requests.
- Answered calls to address customer inquiries, confirm appointments, and provide [Product or Service] information.
- Monitored stock of office supplies to report shortages to management.
- Maintained monthly, weekly and daily reports of transaction.
- Input data into spreadsheets and databases.
- Researched and resolved time discrepancies.
- Verified timekeeping records and handled any discrepancies with employees.
- Managed payroll data entry and processing for over 100 employees to comply with predetermined company guidelines.
- Maintained payroll information by calculating, collecting, and entering data.
- Cross-trained existing employees to maximize team agility and performance.
- Developed, implemented, revised, and evaluated policies and procedures.
Human Resource Manager
UNITED STATES ARMY
07.2019 - 10.2020
- Tracked personnel action using Microsoft Excel and Access Database increasing productivity by 15%
- Updated and prepared personnel actions Standard Operating Procedures Manual to reflect changes to Army regulation increasing efficiency by 50%
- Supervised and trained 30 Human Resources Clerks on personnel actions and regulations in support of 4000 to 5000 soldiers
- Processed and maintained over 4000 military personnel records in accordance with military policies and procedures
- Assisted Human Resources Manager with daily personnel accounting and strength management
- Prepared and typed military and non military correspondence (memos, promotions, awards, personnel actions, evaluations and leave forms)
- Handle daily customer service of military personnel and families
- Issued and maintained military Identification Cards
- Directed weekly briefing and recorded minutes
- Manage daily updates of military personnel data into Army Human Resource System (Electronic Military Personnel Office).
Senior HR Manager
UNITED STATES ARMY
07.2019 - 10.2020
- Conducted daily personnel accountability and customer service for over 900 soldiers
- Provide leadership and expertise for following Human Resource (HR) functions: employee relations, compensation, employee engagement practices, training, leadership development and coaching, organizational change and communications for a client group
- Responsible for processing new personnel upon arrival to the unit; ensuring that personnel know what is expected of them; duties and responsibilities
- Responsible for collecting and distributing mail to the authorized agent daily
- Responsible for creating, writing and submitting various certificates and medals of achievement
- Assisted assigned personnel and their families with pay and benefit issues
- Entered and retrieved personnel information using an authorized automated information system
- Maintained positive control of government equipment worth over $10 million.
Senior HR Manager
UNITED STATES ARMY
10.2014 - 11.2017
- Assist senior management in the development of solutions through organizational development and cultural and process-oriented perspectives
- Determines manner in which mail is to be sent, and prepares it for delivery to mailing facilities
- Establish and annually reviews standards and work procedures for all mail services staff in accordance with established policies and practices of the facility
- Overseeing and manage the maintenance of the mailroom equipment and renovation.
- Assessed employee knowledge, company strategic plans and market needs to improve training programs.
- Verified proper distribution of incoming mail to correct individuals and departments.
- Coordinated mailroom team's workflow, delegating tasks to all employees.
Human Resources Specialist
UNITED STATES ARMY
06.2013 - 09.2014
- Managed and performed administrative duties for the entire organization
- Briefed senior leaders and directors regarding policies and procedures related to training products and operational doctrine
- Reviewed and corrected over 10,000 military personnel files, resulting in 97% accuracy
- Supervised, assigned work, and provided management functions to four human resources technicians
- Managed and disseminated operation orders received from higher headquarters and subordinate companies
- Coordinated weekly training and staff meetings for senior operations and department managers
- Managed and participated in collective task selection boards, analyzed critical tasks, and developed risk assessments
- Maintained 100% accountability of in-coming and out-going personnel.
Human Resources Clerk
UNITED STATES ARMY
04.2010 - 04.2012
- Supervised the daily administration operations that required tracking and external distribution for more than 600 military and civilian personnel, and three diverse organizations
- Provided quality control oversight for strength management, assignments, promotions, evaluations, and awards
- Responsible for the training, planning and execution of the organization's Mission Readiness Program
- Supervised the work office ensuring employees were in adherence to quality standards, deadlines, and proper procedures
- Counseled, mentored, trained, and supervised the administrative duties for 10 subordinates, correcting errors and solving problems.
Education
Skills
- Human Resources
- Life Insurance
- Human Resources Management
- Personnel Management
- Leadership Development
- HRMS
- Operations
- Problem Solving
- Personnel Records
- Travel Vouchers
- Operational Support
- Postal
- Database Modeling
- JAVA
- PERSTAT
Timeline
OFFICE SERVICES CLERK
United States Air Force
05.2024 - Current
Human Resource Manager
UNITED STATES ARMY
07.2019 - 10.2020
Senior HR Manager
UNITED STATES ARMY
07.2019 - 10.2020
Senior HR Manager
UNITED STATES ARMY
10.2014 - 11.2017
Human Resources Specialist
UNITED STATES ARMY
06.2013 - 09.2014
Human Resources Clerk
UNITED STATES ARMY
04.2010 - 04.2012
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