Raymond Williams
Houston,Texas
Summary
Adept at inventory controls and excelling in hospitality, I significantly enhanced customer satisfaction and efficiency at Pappadeaux. Leveraging resourcefulness and physical fitness, I consistently met and surpassed employer expectations, demonstrating a strong ability to adapt and thrive in fast-paced environments. Hardworking Mover proficient in safely and securely packing and transporting customer property. Friendly and outgoing professional with strong communication skills and collaborative nature. Delivers materials on time to maximize customer satisfaction. Seasoned professional bringing advanced route planning and load management abilities developed over several years of transportation experience. Solid safety record with strong commitment to successful operations and customer satisfaction. Highly organized individual with defensive driving expertise.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Professional Mover
williams father & son moving
Houston, TX
02.2020 - Current
- Loaded and unloaded furniture, boxes, appliances, and other items onto trucks for transport to desired locations.
- Organized and inventoried items prior to moving them.
- Performed pre-move surveys of customer homes for accurate estimation of services needed.
- Provided customers with estimates for the cost of their move.
- Wrapped furniture in protective coverings before loading it onto truck.
- Assisted customers with packing fragile items into labeled boxes.
- Carefully loaded furniture and boxes onto moving trucks using dollies, ramps, and other equipment as necessary.
- Unloaded furniture from trucks at destination sites ensuring that each item was in the correct room according to customer instructions.
- Set up beds, couches, chairs, tables. in designated rooms as requested by customers.
- Disassembled large pieces of furniture when required for efficient transportation or storage purposes.
- Worked with a team of movers to efficiently complete moves on time and within budget constraints.
- Ensured that all safety protocols were followed during every job including proper lifting techniques and wearing safety gear such as gloves and back braces when appropriate.
- Reported any damages or broken items immediately to supervisor so they could be properly documented or addressed if necessary.
- Cleaned work area after completion of move ensuring that no debris was left behind in customer home or on property grounds.
- Inspected vehicles daily to ensure they were safe for use on the roadways including checking oil levels, tire pressure, lights, brakes..
- Maintained records of completed moves including dates moved, fees charged, miles traveled..
- Responded quickly to customer inquiries regarding services offered by company via phone calls or emails as needed.
- Provided excellent customer service throughout the entire moving process from start to finish.
- Maintained safe driving habits to protect property and general public on roadways.
- Moved customer boxes to and from trucks, working quickly to maintain schedules.
- Walked through customer sites with checklists to verify job completion.
- Managed proper transportation of dangerous goods with no incidents.
- Planned safe and practical routes based on traffic patterns, weather conditions and company policies.
- Planned efficient routes and adjusted strategies based on current weather and traffic information.
- Loaded and unloaded company trucks with tools, equipment and furniture.
- Communicated with customers regarding moving needs and deadlines.
- Secured items in truck by strapping over protective padding.
- Protected items by wrapping in cling film, padded moving blankets and tape.
- Followed customer instructions about placement of items and special considerations for handling.
- Coordinated pick-ups and deliveries with clients.
- Protected company inventory by maintaining and organizing storage areas.
- Handled customer transactions for services rendered and helped clients fill out appropriate paperwork.
Bartender
Pappadeaux
Houston, TX
04.2011 - 05.2024
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
- Assisted in setting up the bar for service shift.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Stocked ice bins and coolers as needed throughout shift.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Cleansed glasses with sanitizing solution after each use.
- Resolved customer complaints in a professional manner.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Performed opening and closing duties including restocking supplies.
- Adhered to state regulations regarding serving alcohol responsibly.
- Attended regular training sessions to stay updated on new products or trends.
- Followed safety protocols while handling sharp tools or dangerous chemicals.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Developed good working relationships with fellow employees through effective communication.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Participated in weekly team meetings to discuss goals and objectives set by management.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Trained new bartenders on drink preparation and upselling techniques.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Poured wine, beer and cocktails for patrons.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Completed regular bar inventories and daily requisition sheets.
- Collected and organized daily till totals and tips.
- Balanced daily registers and generated sales reports for management.
- Upsold customers from shelf to premium brands to help boost sales.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Planned and coordinated special events to boost customer numbers and profits.
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
- Greeted guests with friendliness and professionalism.
- Effectively multitasked within fast-paced environment.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Measured and mixed house ingredients to prepare both custom and menu drink orders.
- Described drink flavors and taste profiles to customers to help with ordering decisions.
- Maintained safety and sanitation standards with firm enforcement amongst bar staff.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Greeted frequent visitors by name and explained new promotions.
- Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
- Neatly sliced and pitted fruit for garnishing drinks.
- Monitored customer drink levels and suggested additional drink purchases at appropriate times to boost sales.
Education
Associate of Science - Physical Education
Butte College
Oroville, CA06-2003
High School Diploma -
Lincoln High
Stockton, CA06-1998
Skills
- Inventory controls
- Payment collection
- Resourcefulness
- Hospitality and accommodation
- Driver support
- Adaptable nature
- Load security
- Equipment monitoring
- Physical fitness
- Able to lift up to 50 pounds
- Health codes compliance
- Basic accounting
- ABC standards
- Order management
- Anticipating guest needs
- Sales expertise
Certification
- tabc certified
- drivers licence
Languages
Spanish
Limited
Accomplishments
- bartender of the year
References
References available upon request.
Timeline
Professional Mover
williams father & son moving
02.2020 - Current
Bartender
Pappadeaux
04.2011 - 05.2024
- tabc certified
- drivers licence
Associate of Science - Physical Education
Butte College
High School Diploma -
Lincoln High
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