Raymond Williams
Far Rockaway
Overview
17
17
years of professional experience
Work History
Intake Specialist
Jefferson County Attorney Child Support
03.2021 - 11.2024
- Enhanced client intake process by conducting thorough assessments and gathering relevant information to determine appropriate services.
- Reduced wait times for appointments by implementing a more efficient scheduling system that prioritized urgent cases while still accommodating routine followups.
- Provided crisis intervention support during difficult situations, helping clients navigate challenging circumstances while maintaining emotional stability.
CSR
Spectrum
06.2019 - 03.2021
- Call Center
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Assistant Manager
Forever 21
12.2018 - 06.2019
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
Assistant Manager
Rue 21
12.2017 - 11.2018
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Assistant Manager
Citi Trends
05.2016 - 12.2017
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Front Desk Supervisor
Marriott Hotels (Courtyard Downtown)
04.2014 - 05.2016
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Scheduled and assigned daily work and activities for team members.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
H1 Billing/Termed Accounts Specialists
Humana Inc.
09.2013 - 04.2014
- CSR Call Center
- Developed customized solutions to meet unique client requirements, strengthening customer satisfaction rates.
- Streamlined accounts payable processes by implementing efficient systems and procedures.
- Served as a trusted resource for colleagues seeking guidance on various aspects of account management, fostering teamwork and knowledge sharing.
3rd Key Holder - Asst Mgr
City Gear
01.2008 - 01.2012
- 502-447-2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
High School - M.C.A
Shawnee High School
Skills
- Data entry
- Microsoft Word
- Microsoft Excel
- Attention to detail
- Time management
- Customer Service-oriented
- Independent worker
- Problem-solving
- Customer service
- Money handling
- Team leadership
- Decision-making
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Task delegation
- Goal setting
- Staff management
- Retail operations
- Team building
- Employee scheduling
Timeline
Intake Specialist
Jefferson County Attorney Child Support
03.2021 - 11.2024
CSR
Spectrum
06.2019 - 03.2021
Assistant Manager
Forever 21
12.2018 - 06.2019
Assistant Manager
Rue 21
12.2017 - 11.2018
Assistant Manager
Citi Trends
05.2016 - 12.2017
Front Desk Supervisor
Marriott Hotels (Courtyard Downtown)
04.2014 - 05.2016
H1 Billing/Termed Accounts Specialists
Humana Inc.
09.2013 - 04.2014
3rd Key Holder - Asst Mgr
City Gear
01.2008 - 01.2012
High School - M.C.A
Shawnee High School
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