Consummate Technical Consultant proven at enhancing hardware and personnel through careful training and curation. Skillful at maximizing operational transparency to expose and eliminate bottlenecks in asset and employee utilization. Fearless designer of complete technical roadmaps covering every stage of operations. Abides through the full product lifecycle, including procurement, asset management, and disposal.
Overview
24
24
years of professional experience
Work History
Technical Consultant II
AmerisourceBergen, Oncology Supply
04.2022 - Current
Development of new dashboard reports utilizing Microsoft Power BI for upper management, OS sales team, and Nucleus customers
Helped develop custom analytic reports identifying customer inventory deficiencies, along with trending and product adoption rate reports for the sales team
Presented business leaders with ROI estimations to drive project planning.
Arranged, planned, and executed sales meetings with practice owners/administrators for Oncology Supply's (OS) technology products and services
Developed and implemented cost-saving methodologies for current and new customers utilizing Nucleus technology
Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
Participates in all Request for Proposals (RFP)
Communicated and explained business requirements to team members to understand and implement functional demands.
Analyze and target inventory management deficiencies and implement a custom plan to maximize and increase efficiency within the practice
Contributing member for new inventory management application development.
Manager – Business Intelligence
AmerisourceBergen, Oncology Supply
08.2020 - 04.2022
Generated standard and custom reports to provide insights into business performance identifying customer inventory deficiencies, along with trending and product adoption rate reports for the sales team.
Provided fiscal year financial Power BI reports for leadership.
Analyzed data to identify root causes of problems and recommend corrective actions.
Collaborated with stakeholders to identify business needs and data sources.
Contributing member for new inventory management application development.
Applications Developer IV
AmerisourceBergen, Oncology Supply
01.2015 - 08.2020
Wrote code for database applications.
Resolved system test and validation problems to provide normal program functioning.
Participated in design and planning exercises for future software rollouts.
Collaborated with multidisciplinary teams to design and implement new technology features.
Used ASP.NET, JavaScript, and SQL Server to develop new applications.
Explained project technical risks and benefits during project kick-off.
Estimated work hours and tracked progress using Scrum methodology.
Customer Implementation Analyst
AmerisourceBergen, Oncology Supply
07.2013 - 01.2015
Implementation of the Nucleus Inventory cabinet and all the necessary personnel training
Maintaining and creating the item formulary for the Nucleus Inventory cabinets
Identified and resolved problems through root cause analysis and research.
Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
Inventory Control
AmerisourceBergen, Oncology Supply
07.2007 - 07.2013
Receiving, checking, and sorting of all incoming shipments
Daily use of the BAAN operating system for entry of returns and credits, Microsoft Excel for spreadsheets and charting, and Microsoft Outlook for intercompany communications
Analyzing and processing customer returns/credits, involving missing, broken, mfg defects, incorrect items/qty, and miscommunication.
Completed daily cycle counts to maintain the accuracy of records.
Completed physical inventory counts each month.
Recorded information, shortages, and discrepancies to keep records current and accurate.
Developed inventory reports to provide management with comprehensive data on inventory levels.
Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
Warehouse Worker
AmerisourceBergen, Oncology Supply
10.2006 - 07.2007
Daily use of Baan operating system for entry of returns and credits, Microsoft Excel for spreadsheets and charting, and Microsoft Outlook for intercompany communications
Analyzing and processing customer returns/credits, involving missing, broken, mfg defects, incorrect items/qty, and miscommunication
Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Operated forklift to safely move and safeguard stock and supplies in warehouse.
Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
Loaded, unloaded, and moved material to and from storage and production areas.
Checked packages and merchandise for damage and notified vendors.
Inside Sales
Full Line Exhaust, Inc.
08.1999 - 10.2006
Receiving, checking, and sorting of all incoming inventory
Operating heavy equipment as necessary (i.e., forklift, motorized pallet jack, etc.)
Pulling orders, checking orders for accuracy, and loading the trucks according to the route sheets
Handling all aspects of customer service including answering the telephone, calling customers for their weekly orders, order entry, resolving customer complaints, and addressing all customer concerns
Communicating with customers via email for their orders and/or any customer service-related questions.
Maintained account information accuracy by communicating frequently with salesmen and account executives.
Answered customers' questions regarding products, prices, and availability.
Negotiated prices and terms of sales with potential customers to reach a mutually beneficial agreement.
Education
Some College (No Degree) - Computer And Information Sciences
Troy University
Dothan, AL
Computer Programming
Wallace College
Midland City, AL
05.2008
Skills
Detail-oriented
Excellent communication skills
Data analysis
Strategic planning
Product and service knowledge
Relationship building and management
Account development
Self-motivated
Territory management
Optimizing workflow processes
Highly competitive
Experience with Crystal Reports
SQL and SQL Server Reporting Services
Microsoft Power BI
C
C#
Visual Basic
Network Configuration
Client Needs Assessment
Business Process Analysis
Operating Systems
Windows 10
Windows 7
Vista
XP
Windows Server 2008
References
Available Upon Request
Timeline
Technical Consultant II
AmerisourceBergen, Oncology Supply
04.2022 - Current
Manager – Business Intelligence
AmerisourceBergen, Oncology Supply
08.2020 - 04.2022
Applications Developer IV
AmerisourceBergen, Oncology Supply
01.2015 - 08.2020
Customer Implementation Analyst
AmerisourceBergen, Oncology Supply
07.2013 - 01.2015
Inventory Control
AmerisourceBergen, Oncology Supply
07.2007 - 07.2013
Warehouse Worker
AmerisourceBergen, Oncology Supply
10.2006 - 07.2007
Inside Sales
Full Line Exhaust, Inc.
08.1999 - 10.2006
Some College (No Degree) - Computer And Information Sciences