Raymond Younger
Novato,CA
Summary
A high energy, and seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
7
7
years of professional experience
Work History
Store Manager
Taco Bell
03.2023 - 11.2023
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Streamlined purchasing processes, negotiating with vendors for better prices and payment terms.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Lead Delivery Driver /Assistant Store Manager
Jimmy Johns Gourmet Subs
03.2021 - 12.2021
- Enhanced delivery efficiency by optimizing routes and implementing time-management strategies.
- Reduced customer complaints by maintaining open communication and providing timely updates on delivery statuses.
- Streamlined inventory management through accurate record-keeping and routine stock audits.
- Collaborated with team members to develop innovative solutions for improving overall delivery operations.
- Achieved high customer satisfaction ratings by consistently meeting or exceeding delivery expectations.
- Fostered positive relationships with clients, addressing concerns promptly and professionally.
- Mentored new drivers, providing comprehensive training on company procedures and best practices.
- Assisted in the development of standard operating procedures for the delivery department, ensuring consistency across all teams.
Store Manager
Taco Bell
04.2020 - 10.2020
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Assistant General Manager
Pie Five
05.2019 - 12.2019
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Implemented staff training programs that improved service quality and increased customer loyalty.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
Customer Service Manager
Sprint
07.2017 - 01.2018
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
Lead Stocker
Saint Joe Distribution
02.2017 - 11.2017
- Enhanced inventory management by implementing efficient stock rotation and storage procedures.
- Streamlined warehouse operations for improved productivity by optimizing organization and layout of storage areas.
- Increased sales revenue through maintaining optimal stock levels and timely replenishment of high-demand products.
- Reduced order processing time, ensuring accurate picking and packing of customer orders for timely fulfillment.
- Improved employee performance by providing comprehensive training on effective stocking methods and safety protocols.
- Ensured compliance with company policies and industry regulations through consistent monitoring and enforcement of proper product handling practices.
Education
High School Diploma -
Central High School
Saint Joseph, MO05.2018
Skills
- Promotional planning
- Loss Prevention
- POS Systems
- Hourly shift management
- Supply Ordering
- Store Merchandising
- Personnel development
- Customer Service Management
- Operations Management
- Talent Recruitment
- Budget Administration
- Risk Management
- Shift Scheduling
- Employee Training
- Partnership Building
- Team Development
- Sales Analysis
- Leadership Development
- Outstanding communication skills
Timeline
Store Manager
Taco Bell
03.2023 - 11.2023
Lead Delivery Driver /Assistant Store Manager
Jimmy Johns Gourmet Subs
03.2021 - 12.2021
Store Manager
Taco Bell
04.2020 - 10.2020
Assistant General Manager
Pie Five
05.2019 - 12.2019
Customer Service Manager
Sprint
07.2017 - 01.2018
Lead Stocker
Saint Joe Distribution
02.2017 - 11.2017
High School Diploma -
Central High School
Similar Profiles
Calixto AgustinCalixto Agustin
Restaurant General Manager at Taco Aloha Dab Taco BellRestaurant General Manager at Taco Aloha Dab Taco Bell
Samantha BateySamantha Batey
manager at Taco Bell/ Bell-comanager at Taco Bell/ Bell-co
Isabelle RobinsonIsabelle Robinson
Crew Member Trainer at Taco BellCrew Member Trainer at Taco Bell
Taminika GreenTaminika Green
Assistant Store Manager at Taco BellAssistant Store Manager at Taco Bell
Reid McAllisterReid McAllister
Owner at Marin Painting & RepairsOwner at Marin Painting & Repairs