Raymonda Ward-Wilkins
Chicago,IL
Overview
17
17
years of professional experience
9
9
years of post-secondary education
Work History
CST Counselor/Case Manager
Lutheran Social Services of Illinois
Chicago
11.2022 - Current
- Responsible for providing intensive community-based case management services for individuals with serious mental illness to promote community functioning and decrease psychiatric hospitalizations and crisis episodes
- Help clients achieve wellness and autonomy
- Facilitate multiple care aspects (case coordination, information sharing, etc)
- Help patients make informed decisions by acting as their advocate regarding their clinical status and treatment options
- Develop effective working relations and cooperate with medical team throughout the entire case management process
- Arrange abeyances with social services, health, and governmental agencies
- Take the extra mile and interact with patients to keep track of their progress and to ensure satisfaction
- Record cases information, complete accurately for all necessary forms and produce statistical reports
- Promote quality and cost-effective interventions and outcomes
- Assess and address motivational and psychosocial issues
- Adhere to professional standards as outlined by protocols, rules, and regulations
- Ensure all documentation is completed in a timely manner and in accordance with Rule 140 requirements, DHS, and the Williams and Colbert Consent Decrees
- Coordinate and provide care that is safe, timely, effective, efficient, equitable, and client centered.
Program Director/Qualified Mental Health Specialist
Envision Unlimited
Chicago
10.2017 - 02.2022
- Developed and organized routine and special programming by factoring in slot timing, demographics and other important parameters
- Resolve weekly customer inquiries via phone and email, consistently exceeding targets
- Coordinated ongoing technical training and personal development classes for staff
- Trained and mentored employees on conflict resolution
- Developed departmental systems and procedures to better align workflow processes
- Led daily, weekly, and monthly coaching, counseling and feedback sessions
- Maintained caseload of 48 active clients and 20 clients within assessment phase
- Documented client progress in confidential files
- Worked with care coordinators from varies MCO to ensure that member is receiving all services documented on clients’ waiver service plan and care plan
- Worked with DRS and DOA to ensure that each client obtains updated DON annually and report any significant change in health status as noted at the Adult Day Center
- Communicates effectively with medical home team, clients, and care providers to support coordinated integrated care
- Evaluates progress made towards agreed upon goals
- Initiate reporting and conduct necessarily follow up on mandated reporting i.e
- Prevention and notification of Abuse, Neglect, and Exploitation and document findings
- Educate clients on different programs available via specific Illinois issued waivers to meet their needs
- Connect clients with need services i.e
- Substance Abuse, Housing, IHEAP, Rental Assistance and etc
- Encouraged clients to express feelings and discuss what was happening in day-to-day life in order to help each person develop insight into personal experiences and relationships
- Observed and monitored client behavior and responses to treatment
- Consulted with other staff members regarding treatment plans as deemed appropriate by team leader
- Provided comprehensive case management services, created treatment plans and connected clients and families to appropriate resources
- Displayed sensitivity to cultural and linguistic needs of clients and families served
- Performed client assessments and developed treatment plans
- Provided clients with recommendations to community resources.
Direct Support Professional
Envision Unlimited
Chicago
08.2012 - 10.2017
- Administered medication as directed by a physician for six to eight members
- Monitored progress and documented patient health status changes to keep the care team updated
- Supervised daily activities aided 3 staff members
- Developed rapport to create a safe and trusting environment for care
- Maintained a clean, safe, and well-organized patient environment
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care, and personal grooming
- Assisted with daily living activities, running errands.
Residential Advisor
Methodist Youth Services
Chicago
01.2008 - 08.2012
- Provide services and supervision in accord with client treatment plans and maintains discipline within the facility in accordance with Agency and State Rule
- Provide safety to clients and staff by utilizing approved de-escalation and/or restraints
- Provide supervision to the residents and maintain structure of the home
- Provide employment and life skills training services to residents
- Supervise resident’s behavior in accordance with their treatment plan
- Provide assessments and referral services to clients in the area of educational opportunities and employment
- Act as liaison and advocate for youth between the MYS residential program, schools or employers, as appropriate
- Assist and oversee the client in the utilization of the computer so that the client may perform employment searches or improve their educational skill level
- Assist in their preparation of resumes, performing job searches, interviews and the ability to make appropriate choices in their lives
- Participate in clinical staffing meetings as appropriate, for the client to achieve their established permanency goals of independence
- Consult with clinical and supervisory staff regarding specific client problems as it relates to their services delivery
- Complete documentation as related to areas requiring Medicaid billing and stabilization services
- Documents required reports for any intervention with a client and adhere to all procedures and protocols with exactness
- Responsible for the safeguard of the rights, privacy and confidentiality or each resident and will be familiar with policies on client rights and preventions of abuse and neglect
- Will interact with clients to promote and provide protection of these rights
- Work one on one with clients to establish a positive, therapeutic relationship with clients
- Assumes responsibility for maintaining and enhancing job aptitude by self-directed professional reading, participation in professional affinity groups, etc
- Perform other duties and responsibility as assigned by the program director or designee.
Housing Case Manager
Metropolitan Family Service
Chicago
01.2008 - 01.2010
- Perform outreach, intake, on-going assessment, and develop individualized, goal-oriented service plans to enhance safety, stability and self-sufficiency for families and individuals
- Assist individuals in achieving goals through on-site and home-based support; provide advocacy, information and referral concerning health, housing, public entitlements, family functioning and dynamics, substance abuse and other system issues or service needs; assist participants in the development and use of personal and community resources; teach and enhance problem-solving and self-advocacy skills
- Mediate with landlords to achieve repairs, prevent evictions, and solve other housing problems; accompany tenants to Housing Court and advocate for fair outcomes to prevent eviction and achieve safe housing conditions
- Provide crisis intervention and counseling, rotating 24-hour emergency cell phone coverage
- Document all services provided to clients in writing; keep client files up to date; and provide regular statistical reporting on outcomes
- Coordinate with Project Home and other University Settlement staff for quality control and integration of services
- Assist in designing documents or forms for record-keeping and outreach purposes; assist in program planning, evaluation, and administration
- Assist in outreach and implementation of special projects related to community leadership development, agency advocacy, housing organizing activities, and/or local/state campaigns to address social justice issues at a more macro-level
- Conduct outreach to participants, community organizations and housing linkages
- Perform other tasks consistent with this job description as assigned by the Director/Supervisor.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
- Medicaid Familiarity
- Learning Disability Awareness
- Case Management Proficiency
- Outreach Programming
- Intake Assessment
- Mental Health Support
- Day Treatment Professional
- Case Management and Documentation
- Community Resources and Education
- Crisis Evaluation and Intervention
Summary
Dedicated professional with strong background in providing evidence-based counseling services to individuals, couples and families. Skilled in developing treatment plans, conducting assessments and documenting progress. Committed to advocating for mental health and well-being of clients.
Education
Associate of Arts - Liberal Arts
Olive Harvey College
Chicago, IL 09.1993 - 05.1996
Bachelor of Science - CRIMINAL
Chicago State University
Chicago, IL 09.2004 - 05.2007
M.ED - Education
Kaplan College - Indianapolis
Indianapolis, IN 09.2012 - 08.2016
Timeline
CST Counselor/Case Manager
Lutheran Social Services of Illinois
11.2022 - Current
Program Director/Qualified Mental Health Specialist
Envision Unlimited
10.2017 - 02.2022
M.ED - Education
Kaplan College - Indianapolis
09.2012 - 08.2016
Direct Support Professional
Envision Unlimited
08.2012 - 10.2017
Residential Advisor
Methodist Youth Services
01.2008 - 08.2012
Housing Case Manager
Metropolitan Family Service
01.2008 - 01.2010
Bachelor of Science - CRIMINAL
Chicago State University
09.2004 - 05.2007
Associate of Arts - Liberal Arts
Olive Harvey College
09.1993 - 05.1996
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