RAYMOND CHRISTOPHER KEEFE
Senior Human Resources Analyst
Phoenix,Arizona
Summary
Dedicated aviation professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
Work History
Employment Screening Specialist
Southwest Airlines/HireGenics
Phoenix, AZ
03.2022 - Current
- Manage 50+ applicant background screening applications for prospective Southwest Airlines employees in all job classes
- Perform criminal, motor vehicle, fingerprint, and employment history searches and initiate DOT and Non-DOT drug screenings
- Adjudicate all background history results and distribute Pre-Adverse Action Notifications to applicants needing further review
- Analyze background results with applicants and request supporting documentation before making final decisions
- Ensure applicants are in full compliance with FAA regulations, Southwest Airlines, and Fair Credit Reporting Act
- Increased personal conversion rate to 12% by utilizing time management skills
Talent Support Supervisor
JPMorgan Chase/Randstad Staffing USA
Phoenix, AZ
12.2021 - 03.2022
- Managed 100 temporary full-time government mailroom lockbox staffing agency, employees
- Supported each agency employee with payroll, time off, attendance, and performance goals
- Coached agency employees through day-to-day work and complex problems providing solutions
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Tracked and documented metrics, and evaluated trends to improve production accuracy by 45%
- Ensured compliance with all bank guidelines, policies, and procedures for operations, audits, and security
Flight Coordinator
Angel MedFlight
Scottsdale, AZ
07.2021 - 11.2021
- Managed over 100 customer calls per day from potential customers seeking air ambulance services worldwide
- Documented all patient medical conditions in Salesforce and facilitated non-ambulatory bedside-to-bedside air ambulance flights for critical patients in need
- Collaborated with family members, case managers, and insurance companies providing worry-free air transports
- Coordinated ground transportation at both sending and receiving facilities
- Managed flight irregularities and updated changes to family and facility staff optimizing aircraft movement to protect crew and patients
- Increased revenue by 10% by developing follow-up plans with lost leads
Communications Representative
Banner Health
Phoenix, AZ
11.2020 - 05.2021
- Supported multiple Level One trauma centers by efficiently managing several hundred calls per day while maintaining professionalism
- Responded to customer inquiries with patience and positivity establishing excellent first impressions
- Routed all incoming calls to their best-qualified internal personnel and departments
- Utilized overhead PA system to announce all codes, traumas, fire alarms, and emergencies
- Streamlined database improvements by 35% by collaborating with leadership
- Maintained confidentiality of patient information related to HIPAA regulations
Recruiter
JetStream Ground Services
Phoenix, AZ
07.2020 - 10.2020
- Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates
- Performed telephone, virtual and in-person interviews for candidates and made offers of employment
- Increased Phoenix airport station hiring pool by 50%
- Scheduled fingerprinting, drug testing, and criminal background checks
- Airport Credentialing Office (SIDA) and Department of Homeland Security authorized signer
- Facilitated new employee orientations
Flight Service Coordinator/Corporate Training Manager
American Airlines
Phoenix, AZ
02.2016 - 10.2020
- Provided high-level administrative support for 1700 Phoenix-based flight attendants empowering them to perform their jobs effectively
- Promoted to Subject Matter Expert for flight attendant Samsung Galaxy Note 5 tablet program
- Efficiently assisted flight attendants with problematic transactions to quickly rectify issues and build trust
- Managed 30 Table and Room Facilitators who delivered the company-wide "Elevate" Customer Service training program in the United States and across four countries
- Evaluated each "Elevate" training session, communicated all learning and performance objectives, and recommended improvements to upper management to enhance its effectiveness
- Handled passenger complaints to provide appropriate compensation and options within appropriate timeframes while following up to achieve resolution and passenger loyalty
Recruiter
Southwest Airlines/Aerotek
Phoenix, AZ
09.2015 - 02.2016
- Operated and maintained applicant tracking and candidate management system with over 300 initial applicants weekly through (iCIMS)
- Evaluated strengths and weaknesses of candidates through effective screening processes
- Conducted telephone interviews to determine candidate eligibility and face-to-face interviews for those needing additional screening
- Coordinated pre-employment drug testing and background check searches for successful candidates
- Designed electronic PDF interview forms ultimately improving staff efficiencies by 20% and eliminating paper forms
Education
Bachelor of Arts - Human Resources Management
01.2025
- Honor Roll: Spring 2022, Summer 2022, Fall 2022
- 4.0 GPA
Associate of Science - Business Management
Skills
- Analytical and Critical Thinking
- Human Resources Management Systems
- In-Person and Telephone Interviewing
- Industry-Specific HR Regulations
- Compliance
- Background Check Investigations
- Employment Recordkeeping
- Americans with Disabilities Act (ADA)
Timeline
Employment Screening Specialist - Southwest Airlines/HireGenics
03.2022 - Current
Talent Support Supervisor - JPMorgan Chase/Randstad Staffing USA
12.2021 - 03.2022
Flight Coordinator - Angel MedFlight
07.2021 - 11.2021
Communications Representative - Banner Health
11.2020 - 05.2021
Recruiter - JetStream Ground Services
07.2020 - 10.2020
Flight Service Coordinator/Corporate Training Manager - American Airlines
02.2016 - 10.2020
Recruiter - Southwest Airlines/Aerotek
09.2015 - 02.2016
Southern New Hampshire University - Bachelor of Arts, Human Resources Management
Nashua Community College - Associate of Science, Business Management
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