Summary
Overview
Work History
Education
Skills
Timeline
RAYMOND KEEFE

RAYMOND KEEFE

Employment Screening Specialist
Phoenix,Arizona

Summary

Dedicated aviation professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

7
7
years of professional experience

Work History

Employment Screening Specialist

Southwest Airlines/HireGenics
Phoenix, AZ
03.2022 - Current
  • Manage 50+ applicant background screening applications for prospective Southwest Airlines employees in all job classes
  • Perform criminal, motor vehicle, fingerprint, and employment history searches and initiate DOT and Non-DOT drug screenings
  • Adjudicate all background history results and distribute Pre-Adverse Action Notifications to applicants needing further review
  • Analyze background results with applicants and request supporting documentation before making final decisions
  • Ensure applicants are in full compliance with FAA regulations, Southwest Airlines, and Fair Credit Reporting Act
  • Increased personal conversion rate to 12% by utilizing time management skills

Talent Support Supervisor

JPMorgan Chase/Randstad Staffing USA
Phoenix, AZ
12.2021 - 03.2022
  • Managed 100 temporary full-time government mailroom lockbox staffing agency, employees
  • Supported each agency employee with payroll, time off, attendance, and performance goals
  • Coached agency employees through day-to-day work and complex problems providing solutions
  • Assessed personnel performance and implemented incentives and team-building events to boost morale.
  • Tracked and documented metrics, and evaluated trends to improve production accuracy by 45%
  • Ensured compliance with all bank guidelines, policies, and procedures for operations, audits, and security

Flight Coordinator

Angel MedFlight
Scottsdale, AZ
07.2021 - 11.2021
  • Managed over 100 customer calls per day from potential customers seeking air ambulance services worldwide
  • Documented all patient medical conditions in Salesforce and facilitated non-ambulatory bedside-to-bedside air ambulance flights for critical patients in need
  • Collaborated with family members, case managers, and insurance companies providing worry-free air transports
  • Coordinated ground transportation at both sending and receiving facilities
  • Managed flight irregularities and updated changes to family and facility staff optimizing aircraft movement to protect crew and patients
  • Increased revenue by 10% by developing follow-up plans with lost leads

Communications Representative

Banner Health
Phoenix, AZ
11.2020 - 05.2021
  • Supported multiple Level One trauma centers by efficiently managing several hundred calls per day while maintaining professionalism
  • Responded to customer inquiries with patience and positivity establishing excellent first impressions
  • Routed all incoming calls to their best-qualified internal personnel and departments
  • Utilized overhead PA system to announce all codes, traumas, fire alarms, and emergencies
  • Streamlined database improvements by 35% by collaborating with leadership
  • Maintained confidentiality of patient information related to HIPAA regulations

Recruiter

JetStream Ground Services
Phoenix, AZ
07.2020 - 10.2020
  • Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates
  • Performed telephone, virtual and in-person interviews for candidates and made offers of employment
  • Increased Phoenix airport station hiring pool by 50%
  • Scheduled fingerprinting, drug testing, and criminal background checks
  • Airport Credentialing Office (SIDA) and Department of Homeland Security authorized signer
  • Facilitated new employee orientations

Flight Service Coordinator/Corporate Training Manager

American Airlines
Phoenix, AZ
02.2016 - 10.2020
  • Provided high-level administrative support for 1700 Phoenix-based flight attendants empowering them to perform their jobs effectively
  • Promoted to Subject Matter Expert for flight attendant Samsung Galaxy Note 5 tablet program
  • Efficiently assisted flight attendants with problematic transactions to quickly rectify issues and build trust
  • Managed 30 Table and Room Facilitators who delivered the company-wide "Elevate" Customer Service training program in the United States and across four countries
  • Evaluated each "Elevate" training session, communicated all learning and performance objectives, and recommended improvements to upper management to enhance its effectiveness
  • Handled passenger complaints to provide appropriate compensation and options within appropriate timeframes while following up to achieve resolution and passenger loyalty

Recruiter

Southwest Airlines/Aerotek
Phoenix, AZ
09.2015 - 02.2016
  • Operated and maintained applicant tracking and candidate management system with over 300 initial applicants weekly through (iCIMS)
  • Evaluated strengths and weaknesses of candidates through effective screening processes
  • Conducted telephone interviews to determine candidate eligibility and face-to-face interviews for those needing additional screening
  • Coordinated pre-employment drug testing and background check searches for successful candidates
  • Designed electronic PDF interview forms ultimately improving staff efficiencies by 20% and eliminating paper forms

Education

Bachelor of Arts - Human Resources Management

Southern New Hampshire University, Manchester, NH
01.2025
  • Honor Roll: Spring 2022, Summer 2022, Fall 2022
  • 4.0 GPA

Associate of Science - Business Management

Nashua Community College, Nashua, NH

Skills

  • Analytical and Critical Thinking
  • Human Resources Management Systems
  • In-Person and Telephone Interviewing
  • Industry-Specific HR Regulations
  • Compliance
  • Background Check Investigations
  • Employment Recordkeeping
  • Americans with Disabilities Act (ADA)

Timeline

Employment Screening Specialist - Southwest Airlines/HireGenics
03.2022 - Current
Talent Support Supervisor - JPMorgan Chase/Randstad Staffing USA
12.2021 - 03.2022
Flight Coordinator - Angel MedFlight
07.2021 - 11.2021
Communications Representative - Banner Health
11.2020 - 05.2021
Recruiter - JetStream Ground Services
07.2020 - 10.2020
Flight Service Coordinator/Corporate Training Manager - American Airlines
02.2016 - 10.2020
Recruiter - Southwest Airlines/Aerotek
09.2015 - 02.2016
Southern New Hampshire University - Bachelor of Arts, Human Resources Management
Nashua Community College - Associate of Science, Business Management

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