Hi, I’m
Raymond E. Buchanan
St. Petersburg,FL
Summary
Administrative professional with over 20 years of experience in the business, healthcare, and luxury retail sectors. Demonstrated ability to provide exceptional support and service for a broad range of staff and clients.
Overview
21
years of professional experience
Work History
St. Petersburg Skin & LaserSt. Petersburg, FL
Patient Coordinator
12.2021 - Current
Job overview
- Personally meet with every new cosmetic patient and go over their individualized treatment plan and cost for each of the recommended treatments.
- Establish meaningful patient relationships and act as point person for their day to day needs regarding appointments, preparation ahead of a scheduled treatments, going over after care instructions, answering questions about proposed treatments, sending appointment reminders, and addressing patient concerns and scheduling conflicts.
- Work cooperatively with the practice owner and office manager to establish the best standard of care for our patients.
- Function as additional support staff for Medical Assistants in order to maintain patient flow. Duties include but are not limited to rooming patients and preparing them for treatment, collecting and documenting information in patient's EMR, phlebotomy, taking cosmetic photos and vizia scans in order to monitor patient progress and cosmetic improvement
- Follow up with new patient appointment requests submitted on our website
- Manage inventory for all medical grade skin care and injectables.
- Provide support and input when establishing new standard operating procedures for the clinic.
- Mentor new hires and convey best practices.
- Actively engaged with the practice owner and office manager about new ways to improve patient retentions
Tiffany & CoBoston, MA
Sales Associate / Operations Professional
04.2019 - 12.2021
Job overview
- Establishing and cultivating client relationships via various outreach methods, leveraging product to achieve sales goals, providing the Tiffany Touch guest experience to every client
- Maintain security protocols and safety standards, ensure that product presentation standards are adhered to by staff, manage the flow of client traffic in the store
- Providing daily operations support by fulfilling merchandise requests and shipping of client purchased items, facilitate after sales servicing needs such as cleanings, repairs and engravings, resolve client issues as efficiently as possible while exemplifying the Tiffany & Co cultural values.
- Collaborated with other sales team members to share selling strategies and gain new insights.
Taylor, Jonovic, EcharteFt. Lauderdale, FL
Office Manager / Production Coordinator
01.2006 - 04.2019
Job overview
- Responsible for overseeing the day to day operations of a busy professional work environment, as well as the preparation, shipping, and delivery of time sensitive court documents, while also providing exceptional service to clients in the legal profession
- Additional functions include data entry, daily scheduling of legal proceedings, employee training and support, maintaining court reporter’s schedules and time off, archiving of court documents, providing estimates of cost and securing payment for services rendered.
- Conferred with department supervisors to determine status of assigned projects.
- Verified pricing and computed product totals to complete detailed invoices.
Segal Institute for Clinical ResearchNorth Miami, FL
Clinical Research Coordinator
01.2003 - 01.2006
Job overview
- Responsibilities included assisting in patient recruitment and retention, patient care, drug dispensing, charting, ensuring that research protocols and guidelines were adhered to, data clarifications, data monitoring, scheduling appointments, assisting the Investigator in completing patient visits, training new staff, interacting with representatives of large pharmaceutical companies during site visits, working cooperatively and communicating effectively with hospital administration and personnel.
Education
Community College of Allegheny County
Associates from Arts and Science
01.1999
Skills
- Resource Management
- Patient Care and Education
- Electronic Records Management
- Goal Setting
- Patient Care Coordination
- Patient Relations
- Patient Education
- Articulate Communication
- Vendor Relationship Management
- Patient Outreach and Follow-Up
- Scheduling
- Critical Thinking Skills
- Office Administration
- Customer Service
- Patient Flow Management
- Project Management
Timeline
Patient Coordinator
St. Petersburg Skin & Laser
12.2021 - Current
Sales Associate / Operations Professional
Tiffany & Co
04.2019 - 12.2021
Office Manager / Production Coordinator
Taylor, Jonovic, Echarte
01.2006 - 04.2019
Clinical Research Coordinator
Segal Institute for Clinical Research
01.2003 - 01.2006
Community College of Allegheny County
Associates from Arts and Science