Raymond E Herron
Mount Washington,KY
Summary
Dedicated Collision Estimator skilled in insurance claims processing, vendor negotiation, and customer relationship management. Proven ability to communicate effectively, ensuring clear repair timelines and accurate documentation to enhance client satisfaction.
Overview
33
33
years of professional experience
Work History
Collision Estimator
Byerly Ford Body Shop
Louisville , KY
09.2024 - 03.2025
Collision Estimator
Byerly Ford Body Shop
Louisville , Kentucky
09.2024 - 03.2025
- Assessed vehicle damage and estimated repair costs for customers.
- Collaborated with insurance companies to process claims efficiently.
- Communicated repair timelines and updates to clients effectively.
- Reviewed repair orders for accuracy and completeness before approval.
- Developed strong relationships with vendors for parts procurement and pricing negotiations.
- Documented findings in a written report with photos to be used for insurance claims.
- Conducted final quality control check of vehicles prior to customer delivery.
Collision Estimator
Bluegrass Collision
Louisville, Kentucky
06.2023 - 05.2024
- Assessed vehicle damage and estimated repair costs for customers.
- Communicated repair timelines and updates to clients effectively.
- Reviewed repair orders for accuracy and completeness before approval.
- Developed strong relationships with vendors for parts procurement and pricing negotiations.
- Documented findings in a written report with photos to be used for insurance claims.
- Assisted customers in understanding their insurance coverage options.
- Conducted final quality control check of vehicles prior to customer delivery.
Collision Estimator
Bluegrass Collision
Louisville, Kentucky
06.2023 - 03.2024
Rental Coordinator
EquipmentShare
Louisville , KY
10.2019 - 05.2021
- Processed applications for potential renters in accordance with company policies.
- Verified customer identity and credit worthiness prior to approving rental requests.
- Coordinated rental agreements and logistics for equipment delivery and pickup.
- Managed inventory of rental equipment and ensured availability for customers.
- Developed relationships with vendors to support equipment procurement efforts.
- Collaborated with team members to streamline workflows and enhance service delivery.
- Inspected rented equipment upon return for any damages or missing items.
- Prepared invoices for each completed transaction and collected payments from customers.
Collision Estimator
Oxmoor Collision Center
Louisville , KY
05.2017 - 10.2019
Collision Estimator
Lambrights Collision
Mt. Washington , KY
05.2015 - 06.2017
- Analyzed vehicle damage to prepare detailed repair estimates.
- Documented findings in a written report with photos to be used for insurance claims.
- Coordinated with insurance companies to facilitate claims processing effectively.
- Communicated with customers to explain repair processes and costs clearly.
Rental Coordinator
Sunbelt Rentals
Louisville, Kentucky
03.2011 - 04.2015
- Verified customer identity and credit worthiness prior to approving rental requests.
- Coordinated rental agreements and contracts for construction equipment.
- Scheduled equipment deliveries and pickups according to client needs.
- Developed relationships with clients to ensure repeat business and satisfaction.
- Provided exceptional customer service to ensure satisfaction with rental services.
- Inspected rented equipment upon return for any damages or missing items.
- Resolved customer complaints or disputes related to rentals in a professional manner.
- Responded promptly to inquiries regarding availability of rental units or services.
- Contacted customers and billing parties about overdue rentals and requested expected date of return.
Rental Coordinator
Rite-Way Construction Equipment
Louisville , KY
04.2001 - 02.2011
- Managed customer inquiries and provided timely information on equipment availability.
- Coordinated rental agreements and contracts for construction equipment.
- Scheduled equipment deliveries and pickups according to client needs.
- Maintained accurate inventory records of rental equipment and accessories.
- Assisted in training new staff on rental procedures and customer service standards.
- Communicated with vendors to arrange maintenance and repairs of equipment.
- Developed relationships with clients to ensure repeat business and satisfaction.
- Monitored daily rental schedules and ensured timely delivery of products and services.
- Verified customer identity and credit worthiness prior to approving rental requests.
Collision Center Manager
Broadway Chevrolet
Louisville , KY
04.2000 - 02.2001
- Managed daily operations of the Collision Center, including scheduling appointments and allocating resources.
- Developed strategies to reduce costs associated with equipment maintenance, labor hours, materials usage.
- Resolved customer complaints promptly by addressing their concerns directly or coordinating with relevant personnel.
- Identified opportunities for improvement within the Collision Center by analyzing past trends and implementing corrective actions accordingly.
- Completed inspections, estimations and damage reports.
- Facilitated communications between customers, insurance companies, vendors, suppliers and other stakeholders involved in repair process.
- Oversaw quality control processes to maintain high standards in vehicle repairs.
Collision Estimator
Bill Collins Ford
Louisville , KY
03.1998 - 04.2000
- Analyzed vehicle damage to prepare detailed repair estimates.
- Utilized estimating software to generate precise repair quotes efficiently.
- Collaborated with technicians to ensure accurate assessments and recommendations.
- Communicated with customers to explain repair processes and costs clearly.
- Developed relationships with local body shops and other suppliers in order to secure competitive ratep,,s.
- Maintained accurate records of all completed estimates and invoices.
- Reviewed completed repairs for quality assurance and compliance standards.
Collision Estimator
Toyota of Louisville
Louisville , KY
03.1992 - 02.1998
- Scheduled appointments for vehicle inspection at the shop or dealership facility.
- Utilized estimating software to generate precise repair quotes efficiently.
- Communicated with customers to explain repair processes and costs clearly.
- Coordinated with insurance companies to facilitate claims processing effectively.
- Documented findings in a written report with photos to be used for insurance claims.
- Conducted final quality control check of vehicles prior to customer delivery.
- Collaborated with technicians to ensure accurate assessments and recommendations.
Education
Henry County High School
New Castle05-1986
Skills
- Vehicle damage assessment
- Repair cost estimation
- Insurance claims processing
- Quality control inspection
- Customer relationship management
- Vendor negotiation
- Parts procurement
- Problem solving
- Time management
- Team collaboration
- Damage documentation
- Repair planning
- Photographic evidence
- Parts ordering
- Quality control analysis
- Estimating software utilization
References
References available upon request.
Timeline
Collision Estimator
Byerly Ford Body Shop
09.2024 - 03.2025
Collision Estimator
Byerly Ford Body Shop
09.2024 - 03.2025
Collision Estimator
Bluegrass Collision
06.2023 - 05.2024
Collision Estimator
Bluegrass Collision
06.2023 - 03.2024
Rental Coordinator
EquipmentShare
10.2019 - 05.2021
Collision Estimator
Oxmoor Collision Center
05.2017 - 10.2019
Collision Estimator
Lambrights Collision
05.2015 - 06.2017
Rental Coordinator
Sunbelt Rentals
03.2011 - 04.2015
Rental Coordinator
Rite-Way Construction Equipment
04.2001 - 02.2011
Collision Center Manager
Broadway Chevrolet
04.2000 - 02.2001
Collision Estimator
Bill Collins Ford
03.1998 - 04.2000
Collision Estimator
Toyota of Louisville
03.1992 - 02.1998
Henry County High School