Raymond E. Salazar Jr.
Business Office Specialist
El Paso,TX
Summary
Dynamic healthcare professional with extensive experience at Rio Vista Behavioral Health, excelling in financial counseling and insurance verification. Proven track record in enhancing patient satisfaction through effective communication and problem-solving. Skilled in payment negotiations, ensuring compliance with HIPAA regulations while fostering teamwork and collaboration to optimize patient access and revenue cycle management.
Overview
14
14
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Business Office Specialist
Rio Vista Behavioral Health
El Paso, Texas
09.2019 - 08.2025
- Enhanced patient understanding and reduced financial stress with clear explanations of complex insurance benefits and coverage.
- Improved cash flow by proactively monitoring aging accounts receivables and implementing effective collection strategies.
- Mediated disputes between patients and insurance companies, ensuring accurate claim processing and patient satisfaction.
- Managed sensitive patient information with utmost discretion, adhering to all HIPAA guidelines.
- Negotiated payment plans with patients, maintaining a high rate of successful payments.
- Developed strong relationships with insurance providers, facilitating prompt resolution of claim issues and disputes.
- Developed customized payment solutions based on individual patient needs, promoting long-term account sustainability.
- Streamlined insurance verification processes for increased efficiency and reduced errors.
- Streamlined insurance verification process, minimizing billing errors and speeding up patient admissions.
- Educated patients on available financial assistance programs, guiding them through application processes when needed.
- Trained new staff on patient financial services best practices, elevating overall performance of financial counseling team.
- Assisted in the development of new policies and procedures to improve overall patient financial experience.
- Provided excellent customer service to patients and medical staff.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Patient Access Supervisor
Foundation Surgical Hospital
El Paso, TX
07.2015 - 07.2019
- Oversaw staff recruitment efforts, selecting top talent to join the team and contribute to the department''s success.
- Served as a liaison between patients, physicians, and administrative staff to address concerns or questions related to registration or billing issues effectively.
- Streamlined patient registration process by implementing efficient workflows and reducing wait times.
- Conducted regular performance reviews for staff members, providing constructive feedback and setting goals for future growth and development.
- Optimized staff scheduling to maintain adequate coverage during peak hours, minimizing patient wait times and improving service quality.
- Implemented quality assurance measures to ensure that patient access processes adhered to hospital policies and industry best practices for optimal service delivery.
- Improved revenue cycle management by overseeing accurate insurance verification processes, reducing billing errors, and ensuring prompt payment collection from patients.
- Maintained compliance with all relevant regulations including HIPAA guidelines on patient privacy protection while handling sensitive information during registration processes.
- Managed day-to-day operations of the Patient Access department, ensuring all tasks were completed accurately and in a timely manner.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Communicated with patients, ensuring that medical information was kept private.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Developed a comprehensive training program for new employees, ensuring thorough understanding of job responsibilities and hospital policies.
- Enhanced patient satisfaction with improved communication strategies and timely resolution of issues.
- Championed a culture of continuous improvement by encouraging staff members to share ideas and suggestions that could enhance overall departmental performance or patient satisfaction rates.
Medical Assistant
Rio Grande Urology
El Paso, Texas
06.2011 - 05.2015
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Taught patients about medications, procedures, and care plan instructions.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Maintained strict confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
- Reduced wait times for patients by swiftly triaging incoming cases based on urgency or severity of symptoms.
- Improved patient experience by promptly greeting, preparing, and escorting individuals through their visits.
- Ensured accurate billing by diligently verifying insurance information for each patient visit.
- Provided comprehensive support for patients during their appointments, addressing concerns and answering questions.
- Prepared examination rooms with necessary tools and instruments prior to each appointment, enabling smooth transitions between patients.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Performed essential administrative tasks such as scheduling appointments, updating records, and coordinating referrals.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Education
No Degree - Medical Assistant Program
Southwest University
El Paso, TX 05.2001 -
High School Diploma -
Burges High School
El Paso, TX 05.2001 -
Skills
Healthcare regulations
HIPAA compliance
Teamwork and collaboration
Punctual and hardworking
Problem-solving abilities
Excellent communication
Payment negotiations
Financial counseling
Insurance verification
Medical billing
Customer service
Payment collection
Verbal and written communication
Certification
Medical Assistant Training
Timeline
Handle With Care Training
01-2025
Business Office Specialist
Rio Vista Behavioral Health
09.2019 - 08.2025
Patient Access Supervisor
Foundation Surgical Hospital
07.2015 - 07.2019
Medical Assistant
Rio Grande Urology
06.2011 - 05.2015
Medical Assistant Training
06-2011
No Degree - Medical Assistant Program
Southwest University
05.2001 -
High School Diploma -
Burges High School
05.2001 -
Similar Profiles
Luis AuLuis Au
Behavior Technician at Rio Vista Behavioral HealthBehavior Technician at Rio Vista Behavioral Health
Sebastian RangelSebastian Rangel
Bha at Rio Vista Behavioral HealthBha at Rio Vista Behavioral Health
Andrea Lazarin MansurAndrea Lazarin Mansur
Dietary Aide at Rio Vista Behavioral Health HospitalDietary Aide at Rio Vista Behavioral Health Hospital
Yezabelle RodriguezYezabelle Rodriguez
Bilingual CSR at Safelite Auto GlassBilingual CSR at Safelite Auto Glass
Janet MartinezJanet Martinez
Customer Service Interpreter at Language LineCustomer Service Interpreter at Language Line