RAYMOND G. HALL
Randolph,MA
Summary
OBJECTIVES: To utilize my 30+ years of experience and proven sales management skills and strategies in enhancing profitability and growth within a dynamic, vision achieving Company. Talented Owner with excellent marketing, customer service and facility oversight skills and more than 30 years of experience. Highly effective and comfortable working with people at all levels in organization. Hard-driving business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs. Results-driven management with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations. Astute Business Owner experienced in operations management, competitive analysis and financial management. Demonstrated success in growth and innovation. Capitalized on new trends and technologies to boost business initiatives and reach sales objectives. Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
31
31
years of professional experience
Work History
Owner/Operator
LEVEL ONE FASHIONS
Randolph, MA
- Relied upon innovative entrepreneurial and proven managerial track record to transition into self-employment.
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Created and monitored promotional approaches to increase sales and profit levels.
- Reconciled daily sales, returns and financial reports in QuickBooks.
- Optimized team hiring, training and performance.
- Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
- Maintained up-to-date administrative records to monitor operational conditions.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Established, optimized and enforced business policies to maintain consistency and high-quality standards across industry operations.
- Founded and managed sales business, growing revenue to $80.000 in first year.
- Devised processes to boost long-term business success and increase profit levels.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Developed sales presentations and promotion initiatives to key accounts to drive product sales and increase brand awareness.
- Trained and developed team members to build human capital.
- Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
- Generated revenues yearly and effectively capitalized on industry growth.
- Improved records management systems for leases and contracts to boost renewals timeliness.
- Discovered areas of improvement by generating quarterly operational and sales reports.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Reduced personnel turnover and promoted employee development by recruiting team-oriented candidates and implementing new training practices.
- Cultivated forward-thinking, inclusive and performance-oriented business culture to lead industry in innovation and push progress.
- Aligned branding initiatives and sales strategies with client goals.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Prepared annual budgets with controls to prevent overages
- Managed day-to-day business operations
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues
- Charted and executed marketing strategies to gain new clients
- Assessed income and expenses and adapted plans to improve profit levels
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels
Assistant Store Manager
TJ MAXX
Braintree, Dedham, MA
- Ensure the proper processing of merchandise
- Assist the Store Manager in the promotion of customer service programs and philosophies
- Interact with internal and external customers to provide prompt and courteous service at all times
- Oversee store operations, recruit and train store Associates, develop employee motivation to excel in position and promote teamwork
- Maintain accurate and up-to-date personnel files
- Adhere to all sales and shipping/receiving procedures of merchandise
- Responsible for quality and maintenance of the store facilities.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Walked through store areas every [Timeframe] to identify and proactively resolve issues negatively impacting operations.
- Approved regular payroll submissions for employees.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
- Analyzed and interpreted store trends to facilitate planning.
Training Supervisor
TOPEKA MANAGEMENT SEMINAR
01.1994
Store Manager/Manager Trainer
FOOTLOCKER INC
Brockton, MA
01.2006 - 03.2021
- Set standards and sales tone for the store
- Ability to work in fast pace, competitive and diverse workforce
- Recruit and upgrade needed personnel to achieve maximum sales target
- Ensure pilferage and costs are at minimally acceptable levels while ensuring inventory levels are within given levels
- Oversee daily operation of stores, track status on ongoing matters and follow up as required
- Ensure resource Management through cost control
- Evaluate workflow and reallocate resources and/or redesign processes to meet store ,vendor and customer service needs
- Set up and execute audit plans for hiring, training, customer service, visual merchandising and store operations
- Strong cognitive and mathematical skills, including problem analysis, decision making and financial analysis
- Respond to customer, employee and vendor inquiries in a professional and courteous manner
- Travel agent for company brand includes department wide trainings and seminars
- Team up with sales and marketing to develop strategies in releasing new product offerings
- Proven ability to form strong business partnerships/ Effective communication with vendors
- Execute plans to drive key performance indicators to maximize profitability
- Enhance brand loyalty by empowering team to create a natural and personable experience for customers
- Ensures visual directives and standards are maintained
- Enforce departmental procurement of materials, merchandise and services in accordance with company policy
- Continuous communication with district manager providing customer& vendor feedback and insights to advance competitive edge in mall/ surrounding area
- Impacting continuous output, reaching full potential of people, tools and technology
- Uphold the rights and interests of the company while building and maintaining an effective relationship with employees
- Ensure budgetary goals are met and that all work is performed in a timely and cost effective manner
- Ensure that all inventory levels, equipment control are protected in a safe operating condition
- Assist in the management of a workforce by ensuring the fair and consistent application and strict adherence to the rules, regulations, collective bargaining agreements (if applicable) and policies of the Authority including the EEO, Anti-Discrimination and Anti-Harassment and Anti-Retaliation Policies
- Perform related duties and projects as assigned
- Drove sales and planned promotional and local store marketing activities.
- Hired, delegated and reviewed sales staff performance and provided comprehensive coaching in management, leadership.
- Provided informal coaching and support, assisting and supporting store associates in sales and customer service.
- Drove and maintained solid operational processes, inventory management and inventory rationalization
- Supervised and effectively trained 20 employees to decrease process lags and boost productivity.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Oversaw, trained and encouraged 34 managers, promoting culture of efficiency and performance.
- Trained and mentored [Number] new personnel hired to fulfill various roles.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
- Managed inventory control, cash control and store opening and closing procedures
- Introduced new methods, practices and systems to reduce turnaround time
- Coached sales associates on product knowledge by using wide variety of training tools
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation
- Rotated merchandise and displays to feature new products and promotions
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
- Supervised guests at front counter, answering questions regarding products
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements
Executive Assistant Store Manager
KOHL’S INC
Boston, MA
01.2002 - 01.2003
- Oversee and ensure that sales targets are continuously achieved through strong and effective leadership
- Train, motivate, and develop effective skills for Associate Teams
- Accurately process payroll and expense accounts within budgetary guidelines
- Ensure inventory level is optimal through “Stock on Hand” and “Minimum Ordering Level” monitoring
- Maintain aesthetically pleasing merchandise displays.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Organized and coordinated conferences and monthly meetings.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Created expense reports, budgets and filing systems for management team.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Prepared documents, reports and presentations for executives and board members using advanced software proficiencies.
- Trained junior office staff in correct procedures and reporting requirements.
- Transcribed minutes of meetings and executed meetings and events for company to support sales, business development and senior management teams.
- Handled incoming and outgoing mail, email and faxes.
- Answered high volume of phone calls and email inquiries.
- Filed paperwork and organized computer-based information.
- Researched, proposed and implemented vendor agreements to decrease costs and improve services.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Upheld strict timetables by maintaining accurate, balanced calendars.
- Volunteered to help with special projects of varying degrees of complexity.
- Distributed company-wide announcements, booked conference rooms and coordinated catering for annual staff development forum.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Created and managed office systems to efficiently deal with documentation.
- Screened personal and business calls and directed to appropriate party.
- Managed residential property issues and prepared homes prior to client arrival.
- Organized and cared for clients' homes and properties by maintaining and preparing for arrival and daily living requirements.
- Oversaw daily household activities for traveling clients.
- Led staff and vendors in providing high level of service for owner and guests.
- Prepared and staged properties for customers.
- Coordinated residential property operations and prepared homes for clients.
Operations Assistant Manager
TJ MAXX
Braintree, Dedham, MA
01.1997 - 01.2002
- Develop/evaluate scheduling and communicate components to the Store Manager
- Ensure accurate and timely execution of store operations procedures including layaway and cash office
- Review truck paperwork for accuracy and coordinate truck receipts with schedule
- Review personnel files weekly and update appropriately
- Conduct various store audits and evaluate findings
- Take necessary action to correct operational deficiencies
- Perform weekly housekeeping maintenance
- Coordinate new Associate training, oversee performance evaluations, and manage vendor and associate relationships.
Store and Sales Manager
J. SILVER CLOTHING STORES
Roxbury, MA
01.1996 - 01.1997
- Assess individual applications for employment and determine final decision to employ applicant
- Regulate day to day operations of the store
- Reconcile daily transactions and prepare daily reports
- Supervise and manage staff of approximately (9) employees
- Handle credit/collections via telephone
- Schedule inventory and biweekly audits
- Trained and supported employment positions for physically and mentally challenged individuals.
- Maintained marketplace visibility marketplace by participating in industry-related and community activities
- Reviewed customer service agreements for terms and conditions pricing and accuracy
- Developed and implemented comprehensive business strategies and sales and marketing plans that complemented overall corporate operating plan
- Interpreted sales and pricing policies to departmental personnel and customers
- Resolved customer issues quickly to close deals and boost client satisfaction
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates
- Targeted and prospected for new business through telemarketing, individual creativity and innovation
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets
Training Supervisor
PAYLESS SHOE SOURCE
Boston, MA
01.1993 - 01.1996
MAJOR VIDEO/BLOCKBUSTER VIDEO
Boston, MA
01.1990 - 01.1992
Sr. Currency Shipping Clerk
SHAWMUT BANK, N.A
Boston, MA
01.1986 - 01.1989
Hiring Manager
Snipes Enterprises
Woonsocket, RI
03.2021 - Current
- Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
- Determined required job seeker qualifications for potential interview by reviewing and evaluating resume and application information.
- Produced and analyzed production or results from job descriptions and advertisements, prescreening protocols, interview questionnaires and post-interview assessments.
- Developed relationships with potential job candidates to promote effective communication throughout hiring processes.
- Partnered with HR team and operation manager to outline and define position requirements in accordance with company needs.
- Reviewed resumes and employment applications and interviewed applicants to evaluate work history and other qualifications.
- Worked with recruiting teams and human resources representatives to accomplish hiring objectives.
- Managed recruitment team and educated and mentored new advisors.
- Developed lists of qualified candidates for corporate hiring managers.
- Elevated team performance via strategic planning and coaching in areas of prospecting, sales and value-added presentations.
- Streamlined recruiting processes for entire team.
- Established and maintained contacts with schools, employment agencies and other public organizations to find and attract applicants.
- Adhered to corporate branding requirements when filling positions.
- Worked with senior leadership in overhauling Salesforce.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes.
- Devised hiring and recruitment policies for 400-employee company.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for 400 new employees.
- Briefed new hires on essential job information, such as company policies, employment benefits and job duties.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
- Created and implemented forward-thinking initiatives to improve employee engagement.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Recruited top talent to maximize profitability.
- Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances.
- Coordinated ongoing technical training and personal development classes for staff members.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
- Instructed senior leaders on appropriate employee corrective steps.
- Educated management on successful policy implementation and enforcement actions to prevent employee legal entanglements.
- Discovered and resolved complex employee issues that affected management and business decisions.
- Coordinated activities of human resources team, distributing resources and personnel effectively across organization to meet HR needs.
- Forecasted expected personnel demands and developed forward-thinking approaches to achieve objectives.
- Adhered to federal and state guidelines and managed payroll and benefits for over 400 employees.
- Worked as effective team member while contributing to local and regional HR projects.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates, and working with legal and compliance teams.
- Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
- Facilitated communication and coordination between employees and management by email.
- Streamlined complaint response management by providing guidance on policies and ensuring appropriate and accurate investigation processes.
- Implemented new-hire program by incorporating training initiatives while resolving problems and processing related documents.
- Reduced process gaps while supervising employees to achieve optimal productivity.
- Assessed and aligned compensation packages to market to attract highly qualified applicants for organizational vacancies.
- Retained 100% protocol on management tools and procedural accuracy.
- Promoted employee buy-in of organizational objectives by conducting orientations of new team members and regular town hall meetings for established employees.
- Provided resolution to complex and confidential issues by email.
- Elevated new business opportunities while implementing effective networking strategies.
- Managed 400 employees to reduce workflow stoppage and achieve on-time project completion.
- Managed random monthly drug testing for over 400 employees.
- Improved team morale by resolving in house inquiries on new hire initiatives and employee workforce matters.
Education
Associates - Business Management
LEE UNIVERSITY, BUNKER HILL COMMUNITY COLLEGE
High School Diploma - undefined
BOSTON HIGH SCHOOL
Skills
- ACHIEVEMENTS:
- Materials Management, Quality Assurance, Project Management
- Supply Management , Project Management , Employee Training, Leadership, Contract Negotiation, Customer service/Support
- Microsoft Office Suit, Excel, PowerPoint, Word
- POS System
- Online sales via internet
- Leadership and People Development
- Employee Motivation and Performance
- Integrity and Transparency
- Change and Growth Management
- Effective Communicator and Public Speaker
- Annual Planning
- Industry Expertise
- Interior Renovations
- Business Consulting
- Lender Funding
- Evaluating Suppliers
- KPI Management
Accomplishments
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Collaborated with team of [Number] in the development of [Project name].
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved [Result] through effectively helping with [Task].
- Resolved product issue through consumer testing.
- Supervised team of [Number] staff members.
- Achieved [Result] by introducing [Software] for [Type] tasks.
Additional Information
- Vice President Award Manager of the year 2012 2011 coach award 2010 sales leadership award 2010 top $ gain &2 top % gain 2019 manager of the year 2019 coach award
Timeline
Hiring Manager
Snipes Enterprises
03.2021 - Current
Store Manager/Manager Trainer
FOOTLOCKER INC
01.2006 - 03.2021
Executive Assistant Store Manager
KOHL’S INC
01.2002 - 01.2003
Operations Assistant Manager
TJ MAXX
01.1997 - 01.2002
Store and Sales Manager
J. SILVER CLOTHING STORES
01.1996 - 01.1997
Training Supervisor
TOPEKA MANAGEMENT SEMINAR
01.1994
Training Supervisor
PAYLESS SHOE SOURCE
01.1993 - 01.1996
MAJOR VIDEO/BLOCKBUSTER VIDEO
01.1990 - 01.1992
Sr. Currency Shipping Clerk
SHAWMUT BANK, N.A
01.1986 - 01.1989
Owner/Operator
LEVEL ONE FASHIONS
Assistant Store Manager
TJ MAXX
Associates - Business Management
LEE UNIVERSITY, BUNKER HILL COMMUNITY COLLEGE
High School Diploma - undefined
BOSTON HIGH SCHOOL