Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Raymond (Gene) Pierce

Spokane Valley

Summary

Accomplished Senior Litigation Manager and Director of Litigation Operations at USAA, adept in implementing strategic litigation plans and enhancing process efficiencies. Demonstrated success in managing legal expenses and fostering client satisfaction through exceptional interpersonal communication and report writing skills. Proven track record in driving case resolutions and leveraging legal resources effectively.

Overview

22
22
years of professional experience

Work History

Senior Litigation Manager

USAA
01.2012 - 01.2023
  • Implement strong litigation strategy and enforce adherence to litigation case budgets to effectively manage Claims Litigation external legal expense.
  • Leverage outside counsel to identify trends, litigation drivers and emerging threats.
  • Ensure prompt, regular communications with insureds, establishing appropriate expectations around the litigation process.
  • Actively identify opportunities for Claims Litigation process efficiencies and be a champion of change.

Assistant Football Coach

El Dorado Unified School District
06.2009 - 06.2015
  • Managed equipment inventory and maintenance, providing a safe environment for players during practice and games.
  • Scouted opposing teams to help build effective gameplay strategies.
  • Assisted head coach in recruiting talented players, resulting in a stronger roster.
  • Improved player skills through personalized training sessions tailored to individual needs.

Senior Litigation Manager

USAA
01.2001 - 09.2012

Initiate file analysis and identify issues promptly; ensure appropriate investigations to the merits of factual allegations; advance a proactive approach in working with counsel to develop case analysis.


Work on timely case resolution. 


Determine appropriate utilization's of legal resources and management of legal expenses.

Director Litigation Operations

USAA
01.2010 - 06.2012

Create, implement and maintain appropriate strategic litigation plans specific to each case.


Engage in collaborative discussions and decision making with clients and team.


Proactively identify trends, litigation drivers and attain member satisfaction.

Education

CPCU - Insurance

Americal Institute Chartered Property Casualty Underwriters
New Jersey
1994

Bachelor of Science - Accounting

Biola University
La Mirada, CA
05.1984

Skills

  • Interpersonal and written communication
  • Report writing
  • Materials preparation
  • Public speaking
  • Strong verbal communication
  • Extremely organized

Accomplishments

I had obtained the following insurance designations; CPCU, AIC and Senior Claims Associate. I retired from USAA 1/2023

Timeline

Senior Litigation Manager

USAA
01.2012 - 01.2023

Director Litigation Operations

USAA
01.2010 - 06.2012

Assistant Football Coach

El Dorado Unified School District
06.2009 - 06.2015

Senior Litigation Manager

USAA
01.2001 - 09.2012

CPCU - Insurance

Americal Institute Chartered Property Casualty Underwriters

Bachelor of Science - Accounting

Biola University
Raymond (Gene) Pierce