Accomplished Senior Litigation Manager and Director of Litigation Operations at USAA, adept in implementing strategic litigation plans and enhancing process efficiencies. Demonstrated success in managing legal expenses and fostering client satisfaction through exceptional interpersonal communication and report writing skills. Proven track record in driving case resolutions and leveraging legal resources effectively.
Initiate file analysis and identify issues promptly; ensure appropriate investigations to the merits of factual allegations; advance a proactive approach in working with counsel to develop case analysis.
Work on timely case resolution.
Determine appropriate utilization's of legal resources and management of legal expenses.
Create, implement and maintain appropriate strategic litigation plans specific to each case.
Engage in collaborative discussions and decision making with clients and team.
Proactively identify trends, litigation drivers and attain member satisfaction.
I had obtained the following insurance designations; CPCU, AIC and Senior Claims Associate. I retired from USAA 1/2023