Provided patient education and support services to ensure successful treatment outcomes.
Conducted assessments of patient needs and developed individualized care plans accordingly.
Developed strategies for improving patient satisfaction levels with the healthcare system.
Coordinated with other healthcare professionals to develop effective treatment plans for patients.
Monitored patient progress and outcomes, providing feedback to physicians and other medical staff as necessary.
Ensured compliance with all relevant regulations, policies, procedures and protocols related to patient care management.
Maintained accurate documentation of all patient interactions in accordance with HIPAA guidelines.
Evaluated current practices and processes within the organization to identify areas of improvement regarding patient support programs.
Advised senior leadership on strategies to enhance the overall quality of service provided to patients by the organization.
Facilitated communication between physicians and other healthcare providers regarding changes in a patient's condition or treatment plan.
Case Manager
Triangle Inc
Malden, MA
09.2017 - Current
Educated clients on options to assist in making informed decisions.
Advocated for clients to resolve medical or personal crises.
Organized support groups to help families understand and support client or patient.
Administered medication to patients according to strict schedules.
Utilized data and experience to coordinate patient care and rehabilitation.
Supervised other workers and caregivers providing services to clients.
Transported patients safely to social activities and doctors appointments.
Advised on policy development and assisted in community program implementation.
Monitored and evaluated client progress compared to measurable treatment and care plan goals.
Documented services and collected required data for evaluation.
Collaborated with other professionals to assess client needs.
Identified environmental challenges to client progress through interviews with patient and caregivers.
Monitored, evaluated and recorded client progress with respect to treatment goals.
Promoted independence by assisting and supervising clients while completing daily living activities.
Assisted clients with conflict resolution strategies and anger management techniques.
Adhered to HIPAA confidentiality requirements by safeguarding files.
Collaborated closely with treatment team to appropriately coordinate client care services.
Used meditation, play therapy and visualization to support clients in meeting therapeutic goals.
Clinical Research Coordinator
Dana Farber Cancer Institute
Boston, MA
09.2019 - 07.2022
Monitored subject enrollment and tracked dropout details.
Gathered and reviewed study data.
Adhered to standards in areas involving data collection, research protocols and regulatory reporting.
Organized, analyzed and modeled study data.
Kept patient care protocols and clinical trial operations in compliance.
Educated participants on studies and anticipated outcomes.
Collected, processed and delivered specimens from trial participants.
Collaborated with sponsors and investigators to carry out efficient and fully compliant research trials.
Took vital signs and collected medical histories as part of study protocols.
Conducted screening interviews to determine eligibility of possible subjects.
Assessed records of each patient, reviewed databases and checked referrals to locate potential research study participants.
Prioritized and organized tasks to efficiently accomplish service goals.
Direct the requisition,collection,labeling,storage,or shipment of specimens.
Review scientific literature, participate in continuing education activities, or attend conferences and seminars to maintain current knowledge of clinical studies affairs and issues.
Dietary Aide
Nursing and Rehabilitation Home
Winchester, MA
05.2016 - 12.2018
Reported and documented resident changes in consumption or behaviors.
Set tables before patients arrived to maintain meal plan productivity.
Analyzed menus or recipes, standardized recipes or tested new products.
Developed and oversaw preparation of specialized diets.
Calculated nutritional requirements to assess adequacy of diet and nutrition support.
Treated patients and team members with dignity and respect.
Supervised food production or service or assisted dietitians or nutritionists in supervision or planning.
Attended interdisciplinary meetings with other health care professionals to discuss patient care.
Worked closely with team members to update cleaning protocols and increase aide efficiency.
Collaborated extensively with interdisciplinary care team to meet nutritional needs of each resident.
Assisted patients with special needs to eat meals, providing kindness and patience.
Helped with meal prep for daily meals, following strict sanitation and food handling guidelines