Raymond L. Sadler Jr.
Victoria
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Dynamic General Manager with expertise in team management, operational policy development, and customer relationship management. Proven ability to enhance gym efficiency and foster a positive community atmosphere. Results-driven professional with a strong focus on employee training and performance evaluation. Successfully developed operational policies that improved member satisfaction and streamlined daily gym operations, contributing to a welcoming environment for all. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
6
6
years of professional experience
Work History
General Manager
Planet Fitness
Victoria
06.2024 - 09.2025
- Recruited, trained, and managed a diverse team of 10+ staff members to ensure high-quality service.
- Developed and implemented operational policies to enhance gym efficiency and member satisfaction.
- Oversaw daily gym operations ensuring a clean, safe, and welcoming environment for all members.
- Utilized excellent communication skills to address member concerns and foster a positive community atmosphere.
- Processed weekly payroll and maintained employee time records, including edits, corrections, and adjustments.
- Implemented performance metrics to evaluate staff productivity and operational effectiveness.
- Led team leadership initiatives to foster employee engagement and professional development.
- Managed financial performance by analyzing budgets and forecasting revenue trends.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Formed and sustained strategic relationships with clients.
Sales Associate
Create A Cig
Waco
08.2023 - 06.2024
- Greet and assist customers, ensuring a positive shopping experience.
- Helped customers find specific products, answered questions, and offered product advice.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Maintained cleanliness and organization of the sales floor to enhance the shopping environment.
- Monitored stock levels and communicated needs to management for timely restocking.
- Collaborated with team members to achieve store sales goals and improve customer satisfaction.
- Educated customers on product features, benefits, and usage to enhance their understanding and satisfaction.
- Utilized point-of-sale system accurately to manage sales and returns.
Assistant Baseball Coach
D-Bat
Waco
01.2020 - 08.2023
- Trained and developed athletes to enhance skills and ensure program sustainability.
- Facilitated communication between players and parents regarding training progress and expectations.
- Greets customers, answers questions, schedules lessons and facility use, handle phone calls, and processes sales at the counter.
- Promoted player safety by enforcing best practices during training and games.
- Conducted practices with conditioning, placement of players on defense, batting, bunting, base running and sliding.
- Assists customers with product selection, demonstrates features, processes payments, and helps with merchandising and maintaining visual displays.
- Provided instruction and guidance to players on the fundamentals of baseball.
- Supported player skill development through tailored drills and focused feedback.
- Trained athletes in proper use of equipment for safety and maximum results.
- Motivated athletes through positive reinforcement techniques such as verbal praise or rewards systems.
- Instructed baseball players on proper batting technique, including stance and swing.
- Assessed player's abilities to determine strengths and weaknesses in order to develop customized training programs.
- Encouraged players to maintain a positive attitude throughout practice sessions with an emphasis on teamwork.
Education
High School Diploma -
Clifton High School
Waco05-2016
Skills
- Team management
- Operational policy development
- Financial analysis
- Customer relationship management
- Employee training
- Performance evaluation
- Baseball instruction
- Strategic relationship management
- Team building
- Performance metrics implementation
- Merchandising techniques
- Staff productivity evaluation
- Communication strategies
- Positive reinforcement techniques
- Problem solving
- Time management
- Safety enforcement practices
- Pitching mechanics
- Speed development
- Skill progression
- Injury prevention
- Parent engagement
- Safety awareness
- Inventory management
- Point-of-sale operation
- Sales techniques
- Exceptional customer service
- Feedback implementation
- Payment processing
- Calm demeanor
- Positive and professional
- Goal oriented
- Strategic planning
- Reading comprehension skills
- Verbal/written communication
- Excellent people skills
Affiliations
Texas Showcase Baseball League
Austin Bullies (April 2022-Present)
Austin Bullies (April 2022-Present)
Timeline
General Manager
Planet Fitness
06.2024 - 09.2025
Sales Associate
Create A Cig
08.2023 - 06.2024
Assistant Baseball Coach
D-Bat
01.2020 - 08.2023
High School Diploma -
Clifton High School