RAYMOND N. HAMMOND
Johnson City,TN
Summary
Demonstrates history of excellent performance standards within diverse range of functions and commitment to fostering growth and development in both individual and team settings. Quick to grasp new concepts, with dedication to efficient information retention.
Overview
15
15
years of professional experience
Work History
Graduate Research Assistant
East Tennessee State University
Johnson City , TN
08.2024 - Current
- Complementing efforts of faculty in teaching and grading examinations.
- Leading discussion sessions with undergraduate students.
- Analyzing qualitative and quantitative data using statistical software packages such as SPSS and SAS.
- Creating visual presentations of data using software such as Microsoft PowerPoint.
Assistant Manager, Data Management
Social Security and National Insurance Trust
Accra
09.2021 - 07.2024
- Maintained 98% data accuracy which led to prompt and accurate benefits computation.
- Ensured proper functioning and usage of all ICT equipment, systems and applications at the branch level.
- Ensured 0% error rate in quality assurance prior to generation of social security numbers.
- Collaborated with management on developing strategic plans which let to 100% achievement in branch target for 2023.
- Coordinated with other units/departments to ensure smooth flow of operations.
- Managed customer service inquiries and complaints in a timely manner which increased customer satisfaction by over 30%.
Member Data Update Officer
Social Security and National Insurance Trust
Accra
01.2013 - 08.2021
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity by 30% at the Data Unit.
- Ensured prompt update of members’ financial records which reduced claim processing days by 75%.
- Responded to customer inquiries or complaints withing 48 hours.
- Ensured the security and confidentiality of sensitive member and employer information.
- Led training and development programs to enhanced team performance by 25%.
Accounts Officer
Musicians Union of Ghana
Accra
10.2011 - 02.2012
- Structured the Internal Control System.
- Trained Revenue Collectors and Cashiers.
- Maintained accurate record keeping of all financial transactions.
- Created detailed reports summarizing financial results for presentation to management team.
- Prepared monthly financial reports for the management team.
Audit Assistant
Ghana Audit Service
Accra
10.2009 - 08.2010
- Assisted to organize and collate Audit Reports for AFROSAI 'E' Review.
- Led a team of National Service personnel to conduct a a long standing Revenue Audit of the Traffic and Parking unit of the Accra Metropolitan Assembly.
- Member of Audit Team that conducted maiden audit of the LedzoKuku Krowor Municipal Assembly.
- Assisted with the preparation of audit working papers, including gathering supporting documentation for testing purposes.
- Participated in meetings with clients to discuss audit results and recommendations for improvement.
Education
MBA - Business Analytics
East Tennessee State University
Johnson City, TN05-2026
MBA - Finance
University of Ghana
Accra, Ghana07.2013
Ghana Securities Industry Certificate - Investments and Securities
Ghana Institute of Securities and Investment
Accra, Ghana09.2010
Bachelor of Arts - Economics
University of Cape Coast
Cape Coast, Ghana05.2009
Skills
- Self-Directed and Motivated
- Strong Academic Record
- Financial Analysis
- Data Analysis
- Investment Advisory
- Compliance and Audit
- Pensions
- Typing - 60WPM
- MS Office Suite
- SQL and SPSS
- Google Data Analytics Professional Certificate (Mod 1 to 4)
Extracurricular Activities
Vice President of the University of Cape Coast wing of Joyful Way Incorporated during the 2007/2008 academic year.
References
- Mr. Felix Kordorwu Jnr. Branch Manager, SSNIT, Hohoe, Ghana, +233 24 420 5848 fkordorwu@ssnit.org.gh
- Prof. Ivy Drafor Amenya, Associate Professor, Ghana Communication Technology University, Accra, Ghana, +233 20 814 0275, ivydrafor@gmail.com
Timeline
Graduate Research Assistant
East Tennessee State University
08.2024 - Current
Assistant Manager, Data Management
Social Security and National Insurance Trust
09.2021 - 07.2024
Member Data Update Officer
Social Security and National Insurance Trust
01.2013 - 08.2021
Accounts Officer
Musicians Union of Ghana
10.2011 - 02.2012
Audit Assistant
Ghana Audit Service
10.2009 - 08.2010
MBA - Business Analytics
East Tennessee State University
MBA - Finance
University of Ghana
Ghana Securities Industry Certificate - Investments and Securities
Ghana Institute of Securities and Investment
Bachelor of Arts - Economics
University of Cape Coast
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