Raymond (RC) Smith
Peachtree City,GA
Summary
Dynamic sales professional with a proven track record at Wendall Coffee Golf Center, excelling in customer service and relationship building. Adept at processing transactions and enhancing client experiences, I leverage strong problem-solving skills to drive sales and foster repeat business. Committed to teamwork and operational excellence in fast-paced environments.
Overview
17
17
years of professional experience
Work History
Sales Associate
Wendall Coffee Golf Center
05.2023 - Current
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained organized merchandise displays to optimize product visibility and accessibility.
- Processed transactions accurately using point-of-sale systems, ensuring customer satisfaction.
- Collaborated with team members to execute store promotions and events effectively.
- Learned inventory management practices to support stock replenishment efforts.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
Insurance Agent
Primerica
03.2022 - Current
- Developed comprehensive insurance policies tailored to client needs
- Conducted in-depth risk assessments to identify coverage gaps
- Educated clients on policy options and benefits for informed decisions
- Processed claims efficiently, ensuring timely resolutions for clients
- Assisted in training new agents on product knowledge and sales techniques
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
Warden /Assistant Warden
The Geo Group
04.2008 - 07.2022
- Supervised daily operations, ensuring compliance with safety regulations and institutional policies.
- Developed and implemented training programs for new staff, enhancing operational efficiency and team cohesion.
- Managed inmate classification processes, promoting effective rehabilitation and security measures.
- Coordinated incident response protocols, improving emergency preparedness and crisis management strategies.
- Mentored junior staff on conflict resolution techniques, fostering a collaborative work environment among teams.
- Led initiatives to improve inmate programs, enhancing engagement and reducing recidivism rates through targeted interventions.
- Ensured compliance with federal, state, and local regulations governing correctional institutions by maintaining accurate records and documentation.
- Enhanced facility safety by conducting regular security audits and addressing potential risks.
- Championed diversity initiatives within staffing practices to ensure an inclusive workforce reflective of the diverse inmate population served.
- Streamlined operations with effective budget management and resource allocation strategies.
- Managed daily operations, including inmate processing, housing assignments, food service delivery, medical care provision, and recreational activities scheduling.
- Promoted a positive work environment for staff through clear communication and ongoing professional development opportunities.
- Established strong lines of communication between departments within the facility, fostering a sense of unity and cooperation towards shared goals.
- Conducted thorough investigations into allegations of staff misconduct or inmate grievances to maintain a fair and just institutional environment.
Education
No Degree - General Studies
Harding University
Searcy, ARSkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Problem-solving
- Multi-tasking strength
- Listening skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Relationship building
- Cash handling
- Client service
- Sales expertise
Timeline
Sales Associate
Wendall Coffee Golf Center
05.2023 - Current
Insurance Agent
Primerica
03.2022 - Current
Warden /Assistant Warden
The Geo Group
04.2008 - 07.2022
No Degree - General Studies
Harding University
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