Summary
Overview
Work History
Education
Skills
Timeline
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Raymond W. Howard IV

Warwick,RI

Summary

Experienced sales professional with over 10 years of expertise in diverse industries including automotive, insurance, energy, and pharmaceutical. Proven track record of success in driving sales and building lasting client relationships. Highly motivated with a desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively and quickly mastering new skills.

Overview

13
13
years of professional experience

Work History

Key Holder

Verizon Wireless
North Kingstown, RI
06.2018 - Current
  • Developed and maintained relationships with existing clients to ensure customer satisfaction.
  • Generated new sales leads through cold calling and networking activities.
  • Conducted market research to identify potential customers and their needs.
  • Organized client visits, presentations, product demonstrations and trade shows.
  • Provided technical support for customers using the company's products or services.
  • Analyzed customer feedback to improve products and services.
  • Maintained accurate records of all sales and prospecting activities.
  • Collaborated with other departments such as marketing, finance, logistics.
  • Identified opportunities for cross-selling additional products and services.
  • Performed regular follow-ups with prospects to close deals in a timely manner.
  • Adhered to established policies and procedures when handling customer accounts.
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.

Solutions Specialist

Verizon Wireless
Providence, RI
11.2016 - 06.2018
  • Identified customer needs and provided tailored solutions to meet them.
  • Developed and implemented strategies for increasing sales volume.
  • Resolved customer complaints in a timely manner.
  • Provided technical advice on product usage and troubleshooting.
  • Documented customer interactions, outcomes, and feedback for future reference.
  • Evaluated current processes and identified areas of improvement.
  • Assisted customers in selecting the most suitable products for their requirements.
  • Maintained up-to-date knowledge of product features, pricing plans, warranties.
  • Monitored competitor activities in order to stay ahead of the competition.

Sales and Leasing Consultant

Bristol Toyota Scion
Swansea, MA
08.2015 - 09.2016
  • Provided excellent customer service by responding to inquiries promptly and professionally.
  • Assisted customers in selecting vehicles that met their needs and budget requirements.
  • Adhered to all company policies and procedures related to sales operations.
  • Maintained a thorough knowledge of current products, services, pricing plans, promotions, payment options.
  • Built relationships with clients by providing timely follow-up on inquiries or requests for information.
  • Analyzed data from monthly reports to determine areas for improvement in sales performance.
  • Performed daily administrative tasks such as filing paperwork or entering data into databases.
  • Tracked inventory levels of vehicles available for lease and ordered additional units when needed.
  • Followed up with customers after purchase and lease completion to ensure satisfaction with transaction experience.
  • Prospected for new sales and leasing customers via telephone, email and direct mail.

Life Insurance Agent

American Income Life Insurance Company
Cherry Hill, NJ
10.2014 - 08.2015
  • Assisted customers in selecting the right life insurance coverage for their needs.
  • Provided personalized service to clients by phone, email, or in-person meetings.
  • Negotiated terms of policy with clients to ensure maximum benefit for both parties.
  • Educated clients on various types of life insurance policies available in the market.
  • Attended educational seminars and conferences to stay up-to-date on industry trends.
  • Advised clients on the tax implications of their investments and purchases.
  • Prepared quotes for prospective customers based on their individual needs.
  • Participated in team meetings to discuss strategies for increasing sales performance.
  • Collaborated with other departments such as underwriting or claims processing teams.

Business Development Manager

Prestige Auto Corporation
Westport, MA
09.2014 - 08.2015
  • Developed and implemented strategies to increase sales and market share.
  • Identified potential clients, built relationships, and negotiated contracts.
  • Maintained a database of existing customers and prospective leads.
  • Organized meetings between senior management and prospective customers.
  • Analyzed customer feedback to identify areas for improvement in products and services offered.
  • Utilized specialized software applications related to the job role.
  • Prepared summaries of daily work completed for review by supervisors.
  • Created spreadsheets to track data entries.
  • Compiled reports based on gathered information.

Energy Sales Representative

Rep Energy
Westport, MA
06.2014 - 10.2014
  • Greeted customers at their door and introduced myself.
  • Developed a rapport with potential customers by engaging in friendly conversation.
  • Provided detailed information about the products being sold and answered customer questions.
  • Explained the benefits of purchasing the product compared to competitors' offerings.
  • Maintained up-to-date knowledge on new products and services available for sale.
  • Attended weekly team meetings to discuss sales strategies and targets.
  • Assisted other sales representatives as needed during peak seasons or busy times.
  • Generated leads through cold calling prospective clients.
  • Ensured compliance with relevant laws and regulations related to door-to-door selling practices.

Sales and Leasing Consultant

Empire Hyundai
Fall River, MA
02.2013 - 06.2014
  • Provided excellent customer service by responding to inquiries promptly and professionally.
  • Assisted customers in selecting vehicles that met their needs and budget requirements.
  • Adhered to all company policies and procedures related to sales operations.
  • Maintained a thorough knowledge of current products, services, pricing plans, promotions, payment options.
  • Built relationships with clients by providing timely follow-up on inquiries or requests for information.
  • Analyzed data from monthly reports to determine areas for improvement in sales performance.
  • Performed daily administrative tasks such as filing paperwork or entering data into databases.
  • Tracked inventory levels of vehicles available for lease and ordered additional units when needed.
  • Followed up with customers after purchase and lease completion to ensure satisfaction with transaction experience.
  • Prospected for new sales and leasing customers via telephone, email and direct mail.

Pharmacy Technician

Rite Aide Pharmacy
Fall River, MA
07.2011 - 02.2013
  • Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
  • Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
  • Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
  • Provided customer service to patients by answering questions about medications and health-related topics.
  • Assisted pharmacists in compounding sterile products according to state regulations.
  • Managed filing of prescriptions, both electronically and manually.
  • Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
  • Verified accuracy of medication labels before they were dispensed to customers.

Education

Bachelor of Arts - Business Management

Bridgewater State University
Bridgewater, MA
06-2015

Associate of Arts - Business Management

Bristol Community College
Fall River, MA
06-2013

High School Diploma -

Joseph Case High School
Swansea, MA
06-2011

Skills

  • Decision Making
  • Strategic Planning
  • Staff Training and Development
  • Territory Sales
  • Performance Evaluations
  • Sales Leadership & Monitoring
  • Team Building and Motivation
  • Employee Training
  • Strong Interpersonal Communication Skills
  • Customer Service Management
  • Customer Focused
  • Handling Complaints and Inquiries
  • Computer Proficiency
  • Team Leadership Experience
  • Results-Oriented Mindset
  • Willingness to Learn
  • Multitasking and Prioritizing
  • Critical Thinking
  • Organization
  • Inventory Management
  • Microsoft and Excel Advanced
  • Adaptable to Changing Demands
  • Data entry and tracking

Timeline

Key Holder

Verizon Wireless
06.2018 - Current

Solutions Specialist

Verizon Wireless
11.2016 - 06.2018

Sales and Leasing Consultant

Bristol Toyota Scion
08.2015 - 09.2016

Life Insurance Agent

American Income Life Insurance Company
10.2014 - 08.2015

Business Development Manager

Prestige Auto Corporation
09.2014 - 08.2015

Energy Sales Representative

Rep Energy
06.2014 - 10.2014

Sales and Leasing Consultant

Empire Hyundai
02.2013 - 06.2014

Pharmacy Technician

Rite Aide Pharmacy
07.2011 - 02.2013

Bachelor of Arts - Business Management

Bridgewater State University

Associate of Arts - Business Management

Bristol Community College

High School Diploma -

Joseph Case High School
Raymond W. Howard IV