Raymone Peeples

Results-oriented candidate known for outstanding communication, customer service and conflict resolution abilities. Focused individual brings diverse management skills and extensive background in wide range of call center functions. Grasps and articulates sensitive and complex situations with diplomacy and ease. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Honor Roll Student has excellent references with neighbors, family, and teachers within my community who have excellent feedback on my background and goals I have accomplished throughout my years and heading towards my future.

As you will note, I have a potent blend of Customer service / Administration/ Technical and people-to-people skills. I am well organized, efficient, and work well either independently or as part of a team. I thrive in situations where I interact with people co-workers, Supervisors, Clients, and the public. Moreover, I can manage numerous projects simultaneously and consistently meet all my performance goals and objectives. I also have qualifications for assisting consumers with eligibility for enrollment and providing enrollment assistance in UI Employment Services products for individuals and families who have applied for or have had difficulty in accessing insurance information through the online insurance of Washington DC. I promptly manage large amounts of inbound and outbound calls and Follow communication “scripts” when handling different topics. I utilize and research customers’ needs, clarify information, research every issue, and provide solutions and alternatives. However, I Seize opportunities to keep consumers updated with plans, rates, and tools under the DCHL website. Therefore, I Build sustainable relationships and engage customers by taking the extra mile to keep records of all conversations in our call center database comprehensibly, attend educational training and meetings to improve knowledge and performance level and Meet personal/team qualitative and quantitative targets.