Raymown Johnson
Cincinnati
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Diplomatic Customer Service Agent versed in applying strong communication, problem-solving skills and polite, professional demeanor to resolve customer issues and maximize satisfaction. Experienced in exceeding performance goals in fast-paced call center environments. Trained in connecting with customers to build positive relationships and strengthen loyalty. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
24
24
years of professional experience
Work History
Customer Service Representative
Citibank
02.2000 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
UPS
10.2022 - 02.2023
- Scanned and sorted packages according to destinations and service type using handheld scanner
- Sorted packages to appropriate slide, line or belt for final distribution
- Managed safety and health programs, enforcing compliance with occupational health and safety regulations
- Conducted safety briefings at beginning and end of shifts to inform crews of daily task safety hazards
- Improved workplace safety and employee productivity by transitioning from manual safety procedures to digital safety management systems
- Kept loading dock clear and free of debris, minimizing accidents and injuries
- Packaged, crated and loaded items safely for transport.
03.2022 - 08.2022
- Southern Champion tray
- Prepared machine for production processes by equipping with required tools and parts
- Operated forklift to place finished products on skids and transport to warehouse
- Organized pallets and secured materials with plastic wrap to prepare for movement to skids
- Completed written reports of problems and necessary repairs to forward to management and maintenance personnel
- Read and understood blueprints, product specifications and tooling instructions to plan correct operational sequences and prevent materials waste
- Utilized fastening equipment to fasten, package and stack materials and products
- Fed materials into automated machines and equipment and removed materials after machine processing
- Observed and captured machine productivity and tracked volume of materials processed.
FedEx
10.2021 - 01.2022
- Scanned, pushed and loaded items on conveyor line for loading into trailers
- Unloaded materials by hand or with equipment to help the team meet work demands
- Communicated load, product or pallet issues to supervisor
- Packaged, crated and loaded items safely for transport
- Kept loading dock clear and free of debris, minimizing accidents and injuries
- Loaded product on trailer using packing list to verify and account for parts
- Placed parts on trailer safely to reduce damage during shipment.
Staples
10.2019 - 06.2021
- Helped customers complete purchases, locate items and join reward programs
- Worked closely with shift manager to solve problems and handle customer concerns.Stocked merchandise, clearly labeling items, and arranging according to size or color.Informed customers of current store promotions to encourage additional sales purchases
- Recommended [Product or Service] and explained features and costs to help customers make educated buying decisions
- Collaborated with customers and asked questions to assess needs and budgets
- Furnished customers with exemplary service, helping build lasting, lucrative partnerships
- Serviced existing accounts on regular basis to maximize revenue
- Managed merchandise returns and exchanges by closely checking items and receipts to assess eligibility and make accurate processing decisions
- Assisted customers by answering questions and fulfilling requests.
Education
University of Cincinnati
05.2021
High School Diploma -
Walnut Hills High School
05.2018
Skills
- Problem-solving skills
- Stocking and replenishing
- Multitasking and Prioritization
- Microsoft Word
- Inventory oversight
- Customer rapport
- Account updating
- Quality control
- Data entry
- Call control skills
- Resolving issues
- Active Listening
- Managing Multiple Tasks
Timeline
UPS
10.2022 - 02.2023
03.2022 - 08.2022
FedEx
10.2021 - 01.2022
Staples
10.2019 - 06.2021
Customer Service Representative
Citibank
02.2000 - Current
University of Cincinnati
High School Diploma -
Walnut Hills High School
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