Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ray Alcorta

Laredo,LA

Summary

Dynamic customer service professional with a proven track record at Planet Fitness, excelling in relationship building and dispute resolution. Adept at managing high-volume transactions and enhancing customer satisfaction through effective complaint handling. Recognized for consistently exceeding performance metrics while fostering a positive work environment.


Overview

9
9
years of professional experience

Work History

Member Service Representative

Planet Fitness
12.2020 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
  • Maintained high-quality service by adhering to company policies and standards in all member interactions.
  • Assisted members with account management, including updating personal information and setting up automated payments.
  • Promoted a positive work environment by fostering open communication between colleagues and supervisors.
  • Consistently met or exceeded performance metrics through proactive management of workload and effective prioritization.

Teller

International Bank of Commerce
02.2018 - 12.2018
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
  • Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
  • Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.

Customer Service Representative

Chick-Fil-A
08.2016 - 05.2017
  • Responded to customer requests for products, services, and company information.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

BBA - Finance

Texas A&M International University
Laredo, TX
05-2025

Skills

  • Customer service
  • Relationship building
  • Financial transactions
  • Customer support
  • Dispute resolution
  • Transaction processing
  • Complaint handling
  • Escalation handling

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Member Service Representative

Planet Fitness
12.2020 - Current

Teller

International Bank of Commerce
02.2018 - 12.2018

Customer Service Representative

Chick-Fil-A
08.2016 - 05.2017

BBA - Finance

Texas A&M International University

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