RAYMUNDO ANTUNA
Crestline,CA
Summary
Construction-focused Account Manager with a strong background in insurance operations, client service, and technical support for engineering and contractor clients. Known for accuracy, responsiveness, and a collaborative approach that strengthens workflows and enhances client satisfaction. Experienced in policy review, carrier coordination, certificate oversight, and supporting renewal processes for complex construction risks. Recognized for improving operational efficiency and contributing to national initiatives that streamline Builders Risk submissions.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Account Manager — Commercial Construction
Lockton Insurance Brokers
Los Angeles, CA
01.2025 - Current
- Managed an assigned $2M+ commercial construction book of business, supporting environmental and electrical engineering clients as well as multiple trades, including roofing contractors and landscape maintenance companies ensuring tailored coverage and responsive service for varied operational risks.
- Facilitated carrier negotiations by preparing renewal information and securing competitive coverages and premiums that met client needs.
- Coordinated renewal preparation by gathering marketing materials and reviewing policy terms with carriers and internal teams to ensure comprehensive coverage.
- Verified accuracy of policy endorsements, audits, and renewal documents to ensure compliance and minimize E&O exposure.
- Contributed to Lockton's National Builders Risk Committee, helping develop a streamlined Builders Risk submission process with pre-negotiated limits and supplemental coverages/conditions.
- Oversaw west coast construction certificate unit, ensuring compliance and timely processing of COI requests.
- Improved certificate unit performance by enhancing turnaround times and accuracy rates, strengthening operational efficiency and client satisfaction.
- Managed inquiries from insured clients and underwriters, providing clear guidance and ensuring timely follow-up to enhance client relations.
- Facilitated accurate reconciliation of accounts by managing various transaction invoicing.
- Perform account rounding to strengthen client relationships and expand coverage portfolios.
Project Coordinator / Technical Service Associate
Lockton Insurance Brokers
Los Angeles, CA
11.2022 - 01.2025
- Processed daily requests for Certificates of Insurance and auto ID cards to ensure timely coverage for clients.
- Maintained accurate records of issued, renewed, and expired certificates to support compliance and client needs.
- Reviewed policy information and client/carrier documents for renewal accuracy.
- Identified potential risks associated with specific certificate types.
- Responded promptly to client questions and concerns.
- Organized information using spreadsheets, databases, and word-processing tools.
- Calculated refunds, premiums, and adjustments with precision.
- Cultivated relationships with insurance representatives to facilitate effective communication and resolve client issues.
- Collaborated with internal departments to ensure efficient operations.
Account Manager / Event Coordinator
2020 Hill Effect
Los Angeles, CA
01.2018 - 11.2022
- Coordinated client orders, account tasks, and deadlines across multiple states to ensure timely delivery.
- Executed account reconciliation, invoicing, and vendor file maintenance to maintain accurate financial records.
- Scheduled and supervised Brand Ambassadors for events and sponsorships to enhance brand visibility.
Ecommerce Specialist / Amazon Vendor
The X-Marketing
Gardena, CA
01.2016 - 01.2018
- Managed Amazon Vendor Central orders and inventory, ensuring timely processing and accuracy.
- Resolved customer concerns while supporting high-volume online operations to enhance customer satisfaction.
- Uploaded product media and maintained accurate order and invoice records, facilitating smooth transaction processes.
Education
Associate of Arts - Business Administration & Management
ITT Technical Institute
Indianapolis03-2015
Skills
- Commercial Construction Accounts
- Renewal coordination
- COI oversight
- Policy review
- Client & Underwriter Communication
- Account Rounding
- Billing reconciliation
- High-Volume Data Management
- Critical Thinking & Problem-Solving
- Workflow optimization
Certification
- California Property & Casualty License, AINS 101 — Insurance Principles, AINS 103 — Business of Insurance, Ethics 311 — Ethical Practices in Insurance, Strategic Consulting Track 1 Course.
AWARDS
Lockton Client Service Award — Recognized for exceptional responsiveness, accuracy, and client satisfaction
Timeline
Account Manager — Commercial Construction
Lockton Insurance Brokers
01.2025 - Current
Project Coordinator / Technical Service Associate
Lockton Insurance Brokers
11.2022 - 01.2025
Account Manager / Event Coordinator
2020 Hill Effect
01.2018 - 11.2022
Ecommerce Specialist / Amazon Vendor
The X-Marketing
01.2016 - 01.2018
Associate of Arts - Business Administration & Management
ITT Technical Institute