Summary
Overview
Work History
Education
Skills
Timeline
Generic

Raymundo Canales

Mcallen,Texas

Summary

Seasoned Customer Service Representative with a proven track record at TeleTech Holdings, adept in problem-solving and critical thinking. Elevated customer loyalty through effective complaint resolution and professional communication. Skilled in Microsoft Excel and building rapport, I consistently enhance client relations, contributing to a notable increase in repeat business. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

TeleTech Holdings
01.2023 - 02.2024
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered prompt service to prioritize customer needs.

Front Office Assistant

CG Interiors & Decor
03.2022 - 01.2023
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
  • Responded to inquiries from callers seeking information.
  • Directed phone inquiries, answered customer questions, and scheduled appointments.
  • Reviewed and updated customer information in database for accuracy.
  • Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
  • Processed incoming and outgoing mail, sorting and distributing to correct staff and departments.
  • Proofread and edited documents for accuracy and grammar.

Front End Supervisor

Ross Dress For Less
03.2017 - 01.2018
  • Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
  • Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
  • Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
  • Monitored cash drawers in 7 checkout stations to verify adequate cash supply.
  • Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Created employee schedules to align coverage with forecasted demands.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Utilized store analytics to identify areas of improvement in customer experiences.
  • Maintained accurate records of sales and financial transactions.
  • Maximized sales opportunities by promoting in-store offers, credit card applications, and loyalty programs at the point of purchase.
  • Maintained transaction security by verifying payment cards against identification.
  • Developed and implemented strategies to optimize store sales and profitability.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Marked-down clearance items and relocated merchandise to proper store areas.

Store Clerk

Walgreen's Pharmacy
06.2016 - 12.2016
  • Assisted customers by answering questions and fulfilling requests.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Assisted in maintaining a welcoming store atmosphere by keeping common areas clean, well-lit, and inviting for customers.
  • Assisted customer by locating items, processing payments, and carrying out heavy purchases.
  • Provided backroom support by organizing incoming shipments, tagging merchandise correctly, and restocking shelves as needed.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Processed credit, debit and cash transactions correctly to obtain full payment of customer purchases.
  • Evaluated incoming shipments for quality issues and processed unacceptable materials for return.

Education

Associate of Applied Science - Health Education

The University of Texas Rio Grande Valley
Edinburg, TX
05.2026

High School Diploma -

Sharyland Pioneer High School
Mission, TX
05.2016

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Customer Relations
  • Problem Resolution
  • Call center experience
  • Computer Proficiency
  • Money handling abilities
  • Complaint Handling
  • Microsoft Excel
  • Complaint resolution
  • Payment Processing
  • Client Relations
  • Professional telephone demeanor
  • Call Center Operations
  • Microsoft Outlook
  • Call Management
  • Microsoft PowerPoint
  • Data Collection
  • Building rapport
  • Technical Support
  • Live chat support
  • Dispute Resolution
  • Retail store support
  • Stock management
  • POS systems expert

Timeline

Customer Service Representative

TeleTech Holdings
01.2023 - 02.2024

Front Office Assistant

CG Interiors & Decor
03.2022 - 01.2023

Front End Supervisor

Ross Dress For Less
03.2017 - 01.2018

Store Clerk

Walgreen's Pharmacy
06.2016 - 12.2016

Associate of Applied Science - Health Education

The University of Texas Rio Grande Valley

High School Diploma -

Sharyland Pioneer High School

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Raymundo Canales