Raymundo Daily
Clovis,CA
Summary
Focused professional with several years of success in leadership and staff supervision. Successful at promoting improvements in customer relations, administrative quality and project management. Top-notch professional at communicating with customers and employees to solve problems.
Overview
11
11
years of professional experience
Work History
CDL A OTR Driver
Tucson Balloon Express
Tucson, AZ
01.2021 - Current
- Operated a variety of commercial motor vehicles over long distances to deliver freight safely and efficiently.
- Performed pre-trip inspections on vehicles before each trip, ensuring safety and compliance with Department of Transportation regulations.
- Ensured timely arrival at customer locations by following designated routes and adhering to scheduled delivery times.
- Communicated with dispatchers regarding route changes or delays due to traffic or weather conditions.
- Maintained accurate records of deliveries, including delivery dates, times, products, and recipients.
- Loaded and unloaded cargo using standard loading and unloading equipment such as pallet jacks, hand trucks, straps, tarps, chains.
- Conducted daily logbook entries to track hours of service and ensure compliance with Federal Motor Carrier Safety Administration regulations.
- Responded quickly to customer complaints and gathered pertinent information to make educated decisions for remediation.
- Used pallet jack and forklift to load and unload products at distribution centers and route locations.
Store Manager
Metro By T mobile
Tucson, AZ
08.2018 - 01.2021
- Established customer service standards and monitored staff compliance.
- Ensured compliance with safety regulations and company policies.
- Resolved customer complaints in a timely manner.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Organized promotional events to increase product awareness.
- Planned special promotions or discounts based on market trends.
- Identified opportunities for cost savings through waste reduction initiatives.
- Recruited, trained and supervised new employees.
- Updated POS system with new products and promotional offers.
- Created weekly work schedules for store personnel.
- Prepared monthly reports on sales figures, expenses, profits.
Store Manager
viva burrito
Tucson, AZ
02.2015 - 07.2018
- Worked with cross-functional teams to achieve goals.
- Recognized by management for providing exceptional customer service.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Worked effectively in team environments to make the workplace more productive.
- Maintained updated knowledge through continuing education and advanced training.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed inventory and supplies to ensure materials were available when needed.
- Conducted testing of software and systems to ensure quality and reliability.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Managed payroll records for all kitchen staff including hours worked, wages paid.
- Directed and supervised kitchen staff in the preparation, cooking, and presentation of food.
- Organized special events such as banquets or catering services in accordance with customer requests.
Assistant Manager
Burger King
Tucson, AZ
01.2014 - 07.2018
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Resolved conflicts between team members in an effective manner.
- Created reports on sales trends, inventory levels, and financial data.
- Supervised daily operations including scheduling shifts, assigning duties.
- Managed customer service inquiries and complaints in a timely manner.
Education
Commercial Vehicle Driver License - Professional Commercial Vehicle
HDS Truck Driving Institute
Tucson, AZ12-2021
Arizona State License - Recovery Support Specialist
University of Arizona
Tucson, AZ07-2016
National Certification - National Certification Retail Sales & Customer Ser
Fred G Acosta
Tucson, AZ01-2016
High School Diploma -
Amphitheater High School
Tucson, AZ05-2010
Skills
- Customer service excellence
- Customer Service Management
- Engaging with Diverse Customers
- Multitasking and Time Management
- Team Management
- Verbal Communication
- Supervision and leadership
- Friendly, Positive Attitude
- Team building
- Leadership
- Revenue Generation
- Program coordination
- Data Management
- Customer Retention
- Employee Development
- Inventory Management
- Marketing and Advertising
Languages
English
Professional
Spanish
Professional
american sign language
Professional
Timeline
CDL A OTR Driver
Tucson Balloon Express
01.2021 - Current
Store Manager
Metro By T mobile
08.2018 - 01.2021
Store Manager
viva burrito
02.2015 - 07.2018
Assistant Manager
Burger King
01.2014 - 07.2018
Commercial Vehicle Driver License - Professional Commercial Vehicle
HDS Truck Driving Institute
Arizona State License - Recovery Support Specialist
University of Arizona
National Certification - National Certification Retail Sales & Customer Ser
Fred G Acosta
High School Diploma -
Amphitheater High School
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