Raymundo Fuentes
Brownsville,TX
Summary
Dynamic and results-driven professional with a strong background in customer service at Maximus. Proven ability to resolve complex issues with empathy while enhancing service delivery. Skilled in effective communication and time management, consistently improving customer satisfaction and loyalty through proactive problem-solving and relationship building.
Overview
4
4
years of professional experience
Work History
Infantryman (11B)
US Army
Fort Riley North, KS
09.2024 - 12.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Dual Csr Bilingual
Maximus
Brownsville, TX
07.2022 - 09.2024
- Assisted customers with inquiries and resolved issues efficiently.
- Managed customer accounts, ensuring accurate information and timely updates.
- Collaborated with team members to enhance service delivery processes.
- Documented customer interactions in CRM system for tracking and follow-up.
- Provided feedback on common customer concerns to improve product offerings.
- Trained new staff on customer service protocols and systems usage.
- Evaluated service workflows, identifying areas for efficiency improvements.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
Cashier
La Michoacana Meat Market
Brownsville, TX
01.2022 - 07.2022
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained cleanliness and organization of checkout area to ensure a safe environment.
- Collaborated with team members to manage inventory levels and stock merchandise effectively.
- Handled cash, credit, and debit transactions while ensuring adherence to cash handling policies.
- Resolved customer complaints promptly to promote satisfaction and loyalty.
- Supported promotional activities by setting up displays and communicating offers to customers.
- Trained new staff on checkout procedures and customer service best practices for operational efficiency.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Answered questions about store policies and addressed customer concerns.
Education
High School Diploma - Criminal Justice
Hanna High School
Brownsville, TXSkills
- Squad movement
- Battlefield communication
- Physical fitness
- Small unit tactics
- Combat lifesaving
- Urban warfare
- Vehicle maintenance
- Weapons proficiency
- Land navigation
- Ambush execution
- Patrolling procedures
- Hand-to-hand combat
- Military operations planning
- Terrain analysis
- Teamwork and loyalty
- Radio communications
- Assessing risks
- Weapons handling
- Maintaining equipment
- Safety protocols
- Communications equipment
- Weapons systems
- Automatic weapons
- Anti-armor weaponry
- Storage procedures
- Warrior ethos
- Camouflage techniques
- Machine gun management
- Managing safety gear
- Teamwork
- Teamwork and collaboration
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Relationship building
- Firearm safety
- Radio operation
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Infantryman (11B)
US Army
09.2024 - 12.2025
Dual Csr Bilingual
Maximus
07.2022 - 09.2024
Cashier
La Michoacana Meat Market
01.2022 - 07.2022
High School Diploma - Criminal Justice
Hanna High School