Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
References
Timeline
Generic

Raymundo Maldonado

Laredo,TX

Summary

Accomplished Branch Manager with 19 years of experience at Fleetpride, adept in risk management and excelling in team leadership. Leveraged sales expertise and staffing optimization to significantly enhance revenue and market share. Demonstrated proficiency in sales management and staff development, fostering strong professional relationships and achieving notable customer satisfaction. Proven track record in interviewing, hiring, and goal-setting, driving operational excellence and team performance.

Overview

23
23
years of professional experience

Work History

Branch Manager

Fleetpride
Laredo, TX
12.2005 - Current
  • Coached, developed and motivated team to achieve revenue goals.
  • Coordinated Daily Field Reports (DFRs).
  • Resolved customer complaints regarding sales and service.
  • Analyzed sales data to identify trends, areas of improvement, and opportunities for growth.
  • Monitored daily operations of the branch including staffing schedules, cash handling, security measures.
  • Established overall growth, sales and profit objectives for branch in coordination with corporate office and established and adhered to annual branch budget.
  • Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
  • Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
  • Participated in industry conferences or events to stay informed about current trends in the field.
  • Recruited, interviewed, hired and trained employees, planned, assigned and directed work, appraised performance and inspired engaged team to please and retain customers.
  • Collaborated with other departments such as accounting or IT when needed.
  • Trained, coached, and mentored staff to maximize performance and customer satisfaction.
  • Provided guidance on resolving issues related to customer service or sales techniques.
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
  • Resolved customer complaints in a timely manner while maintaining high levels of customer service.
  • Gained market share in new sales performance through aggressive team training.
  • Built relationships with new and existing customers by personally interviewing to identify needs and preferences and delivered products and services that fit customer perfectly.
  • Developed and implemented sales strategies to increase revenue and market share.
  • Responsible for ensuring safety protocols are followed in the workplace.
  • Managed branch budget including payroll, inventory control, and expenses.
  • Maintained up-to-date knowledge of current industry trends and best practices.
  • Conducted regular meetings with staff to review goals, objectives, successes, challenges.
  • Recruited qualified personnel for open positions within the branch team.
  • Supported sales team members to drive growth and development.
  • Worked effectively in team environments to make the workplace more productive.
  • Updated and maintained databases with current information.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Identified needs of customers promptly and efficiently.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.

Parts Manager

French Ellison
Laredo , TX
12.2001 - 12.2005
  • Performed scheduled inventory audits per to verify accuracy and product availability.
  • Implemented sustainability initiatives to minimize waste and promote recycling of parts.
  • Utilized parts management software for inventory tracking and order processing.
  • Coordinated parts logistics, ensuring timely delivery to customers and service departments.
  • Oversaw inventory management, ensuring optimal stock levels for efficient operations.
  • Maintained records of all orders placed, received, and shipped.

Education

Laredo Community College

Skills

  • Expert in risk management
  • Staffing optimization
  • Sales professional
  • Excels in team leadership
  • Sales management
  • Interviewing and hiring
  • Goals and performance

Languages

Spanish
Native/ Bilingual

Accomplishments

  • Branch of the Year for South Texas

References

  • Larry Balle Fomer Sales Representative with Feetpride (713) 402-8070
  • Joseph Mitchell Branch Manager at Feetpirde Corpus Christi TX (361) 558-3497
  • Cesar Espinosa Outside Sale Representative for Fleetpride Laredo TX (956) 962-9347

Timeline

Branch Manager

Fleetpride
12.2005 - Current

Parts Manager

French Ellison
12.2001 - 12.2005

Laredo Community College

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Raymundo Maldonado