Rayn C. Jessee
Guest Service Representative
Kihei,HI
Summary
Experienced and highly motivated hospitality professional with over four years of experience in guest services and managing operations. I seek a challenging role that utilizes my education and skills in guest relations, while offering opportunities for professional growth and contributing to enhanced guest satisfaction and operational efficiency.
Overview
5
5
years of professional experience
2025
2025
years of post-secondary education
Work History
Front Desk Agent
Fairmont Kea Lani, Maui
Wailea, HI
01.2025 - Current
- Greeted and welcomed guests, ensuring a warm and professional first impression.
- Managed guest check-ins and check-outs, efficiently using Opera
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Resolved guest concerns and complaints promptly, maintaining high guest satisfaction skills
Manager
The G.O.A.T. Sports Bar
Greeley, Colorado
04.2024 - 12.2024
- Lead and motivate a team of 10-15 employees, ensuring productivity and engagement.
- Efficiently manage tasks within deadlines in a fast-paced environment.
- Maintain a professional, organized, and safe workplace for staff and patrons.
- Resolve customer disputes quickly to ensure high-quality service.
- Address staff concerns, mediating conflicts to find balanced solutions.
Bartender/Server
The G.O.A.T. Sports Bar
Greeley, Colorado
01.2021 - 12.2024
- Multitask across multiple tables without sacrificing service quality.
- Utilize POS systems (Aloha, Toast) for order management and billing.
- Collaborate with team during high-volume periods for seamless service.
- Build strong relationships with regular customers.
Education
Bachelor of Science - Recreation, Tourism, & Hospitality
University of Northern Colorado
Greeley, CO12.2024
Skills
- Customer Service: Deliver exceptional guest experiences and resolve issues efficiently
- Team Leadership: Manage and motivate staff to meet goals
- Communication: Strong verbal/written skills for engaging diverse clientele and staff
- Financial Management: Experience in cash handling, cost control, and revenue optimization
- Software: Proficient with Aloha, Toast, and Opera systems
Timeline
Front Desk Agent
Fairmont Kea Lani, Maui
01.2025 - Current
Manager
The G.O.A.T. Sports Bar
04.2024 - 12.2024
Bartender/Server
The G.O.A.T. Sports Bar
01.2021 - 12.2024
Bachelor of Science - Recreation, Tourism, & Hospitality
University of Northern Colorado
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