Rayna Belton
Orlando,US
Summary
Self-motivated Benefits Specialist demonstrating superior understanding of employee benefits laws and human resource software systems. Astute professional providing benefits support in fast-paced corporate settings.
Overview
9
9
years of professional experience
Work History
Benefits Services Specialist
Aspire Health Partners Juvenile
09.2022 - Current
- Placed a high value on punctuality and maintained an excellent attendance record, consistently arriving at work ready to work right away
- Organized positions by factors such as salary and status to develop effective categories and operational strategies
- Updated personnel handbooks and individual records to keep the files accurate and detailed
- Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties
- Dealt with mental health patients
- Visited patients in the community to ensure safety and well-being
- Developed team communications and information for team meetings
- Transported clients to doctors' appointments, Labs, Social Security Office, DCF Office
- Made phone calls on patients' behalf.
- Developed strong relationships with benefit providers, negotiating favorable terms and conditions for company plans.
- Assisted employees in navigating complex claims processes, resulting in expedited issue resolution and high customer satisfaction ratings.
- Provided support during internal audits by accurately presenting relevant documentation regarding benefit plans and policies.
- Maintained confidentiality when handling sensitive personal information related to employee benefits administration.
- Updated client documentation for accurate, compliant and current records.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Maintained regular contact with clients by calling and visiting clients' homes.
- Improved client well-being by conducting comprehensive assessments and developing tailored intervention plans.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
Lead Fulfilment Associate/Cashier/Fulfilment Associate/Cashier/Stocker Associate
Target
11.2021 - 02.2023
- Reconciled the cash drawer, accounting for errors and resolving discrepancies at the start and end of each shift
- Assisted new team members in learning how to operate registers, merchandise stock, and meet customer needs, resulting in increased group performance and customer satisfaction
- Helped customers by answering their questions and completing their requests
- Restocked the sales floor and reorganized the shelves, racks, and bins for a cleaner look
- Stayed up to date on sales by reviewing weekly sales circulars and keeping track of price changes
- Identified damage to items and collaborated with the supervisor to ensure that returns were processed quickly
- Trained as Cashier and provided backup coverage to ensure that customers received the best possible service
- Processed new orders quickly and accurately, completing daily transactions
- Wrapped and bagged items for customers to protect them from damage and make them easier to transport
- Totaled the amount owed, collected payments, and printed receipts to process transactions
- Gathered and scanned coupons to deduct automatically from the total.
- Upheld a positive work atmosphere through consistently displaying an enthusiastic attitude toward fulfilling daily tasks and supporting team efforts toward shared goals.
- Handled high-priority orders with urgency, prioritizing their prompt processing and shipment to meet customer needs.
- Streamlined order fulfillment processes by implementing efficient picking and packing techniques.
- Developed strong familiarity with warehouse technology systems, enabling quick navigation through inventory databases and expedited processing of orders.
Call Representative
TeleTech
05.2019 - 01.2020
- Consistently provided excellent customer service, resulting in a customer satisfaction rating of 90%
- Provided exceptional customer service to every customer by leveraging extensive product and service knowledge and creating warm, welcoming environments
- Routed incoming calls to the most qualified personnel and departments within the company
- Followed through on all critical inter-departmental escalations to increase customer retention rates
- Increased productivity by anticipating needs and providing excellent support
- Was quick to respond to potential customers' questions and requests
- Analyzed customer data to identify problems, develop potential solutions, and ensure high-quality service
- Scheduled doctors' appointments for clients, contacted doctors' offices, etc.
Cashier
Walmart Neighborhood Market
07.2018 - 05.2019
- Credit cards, checks, gift cards, and coupons were all processed by me
- Trained team members to work as cashiers in accordance with company policies and procedures
- Provided excellent customer service by scanning and bagging groceries quickly and courteously, as well as answering phone calls
- Kept checkout areas clean and orderly, as well as performed other cleaning tasks such as mopping floors and emptying trash cans
- Helped customers by answering their questions and completing their requests
- Counted cash in the register drawer to keep the register balanced at the start and end of each shift
- Efficiently and accurately processed a large number of transactions
- Greeted customers and provided product information as they entered.
Administrator
Orange County Public Schools
11.2017 - 05.2019
- Was in charge of maintaining the head count and attendance sheets
- Used behavior modeling and specialized teaching techniques to share and reinforce social skills
- Monitored, enforced rules, and assisted the lead teacher in the classroom, halls, and location
- Kept track of behaviors, interventions, and outcomes
- Assisted in the preparation of parent-teacher conferences reports and paperwork
- Assisted students with their learning goals in small groups and on a one-on-one basis
- Informed parents about their children's progress, behavior, and social skills
- Observed and reported on individual behaviors and suspicious actions to supervisory staff
- Provided individual students with personalized educational, behavioral, and emotional support to help them achieve positive learning outcomes
- Spoke with parents about their children's needs to obtain additional support
- Monitored student activities in the classroom and outside to ensure their safety
- Assisted teachers with a variety of tasks, such as clerical support, classroom management, and document coordination
- Relieved the classroom teacher during recess.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
Sales Associate
Beauty Exchange Beauty Supply
07.2018 - 01.2019
- Used upselling techniques and offered product and service consultations
- Sold a variety of products by explaining their unique features and instructing customers on how to use them properly
- Took incoming phone calls and answered them with information about products, services, store hours, policies, and promotions
- Provided customers with merchandise recommendations based on their needs and preferences
- Consistently met or exceeded upselling, donation, and credit card sign-up targets by leveraging excellent communication and interpersonal strengths
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service, and operational goals.
Cashier Team Lead
Little Cae
11.2016 - 11.2017
- Credit cards, checks, gift cards, and coupons were all processed by me
- Immediately informed the manager of any accidents, injuries, or unsafe working conditions
- Kept checkout areas clean and orderly, as well as performed other cleaning tasks such as mopping floors and emptying trash cans
- Provided excellent customer service by scanning and bagging groceries quickly and courteously, as well as answering phone calls
- Trained team members to work as cashiers in accordance with company policies and procedures
- Highlighted target merchandise with strategic promotional approaches to consistently meet upsell goals
- Used cash registers and POS systems to request and record customer orders and compute bills
- Helped customers by answering their questions and completing their requests.
Education
Some college (No degree) -
Valencia College, West Campus
Orlando, FLAssociate of Science - Nursing
Seminole State College of Florida
Sanford, FL12.2026
High School -
Evans High School
Orlando, FL05.2017
Skills
- Customer service
- Order monitoring
- Staff training
- Microsoft Office
- Benefits Administration
- Documentation And Reporting
Timeline
Benefits Services Specialist
Aspire Health Partners Juvenile
09.2022 - Current
Lead Fulfilment Associate/Cashier/Fulfilment Associate/Cashier/Stocker Associate
Target
11.2021 - 02.2023
Call Representative
TeleTech
05.2019 - 01.2020
Cashier
Walmart Neighborhood Market
07.2018 - 05.2019
Sales Associate
Beauty Exchange Beauty Supply
07.2018 - 01.2019
Administrator
Orange County Public Schools
11.2017 - 05.2019
Cashier Team Lead
Little Cae
11.2016 - 11.2017
Some college (No degree) -
Valencia College, West Campus
Associate of Science - Nursing
Seminole State College of Florida
High School -
Evans High School