Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rayna Bryant

Summary

Responsible Medical Scheduler with solid experience in supporting patients, families and physicians. Skilled in managing patient information and coordinating and scheduling appointments. Strong organizational and multitasking skills coupled with strong work ethic. Friendly and flexible candidate with solid customer service background. Quick learner possessing basic understanding about managing patient records, scheduling software and medical terminology. Collaborative administrative professional with strong task prioritization and organizational skills. Resourceful Medical Scheduler with proven track record of success in client-focused services. Empathetic and committed to managing flow of patient care by taking medical histories and answering calls. High-performing with sharp eye for reliable schedules, documentation and communication.

Overview

3
3
years of professional experience

Work History

Medical Scheduler

Sentara
07.2022 - Current
  • Received and routed laboratory results to correct clinical staff members.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Ensured compliance with HIPAA regulations while handling sensitive patient information during all aspects of appointment scheduling processes.
  • Collaborated with healthcare staff to verify alignment of appointment scheduling with clinic protocols.
  • Resolved conflicts in scheduling or resource allocation quickly and professionally, minimizing disruptions to daily operations.
  • Maintained accurate records of patient demographics, insurance information, and medical history in electronic health systems.
  • Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.

Customer Service Representative

Optima
01.2021 - 07.2022
  • Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
  • Educated patients on importance of preventive health care and insurance coverage.
  • Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
  • Delivered prompt service to prioritize customer needs.
  • Met customer call guidelines for service levels, handle time and productivity.

Education

High School Diploma -

Salem High School
Virginia Beach
08.1992

Skills

  • Follow-up skills
  • Collaboration and Teamwork
  • Employee Scheduling
  • Outpatient Procedures
  • Data Entry
  • Adaptable and Flexible
  • Critical Thinking
  • Patient Scheduling
  • Customer Service

Timeline

Medical Scheduler

Sentara
07.2022 - Current

Customer Service Representative

Optima
01.2021 - 07.2022

High School Diploma -

Salem High School
Rayna Bryant