Rayna Chavez
Atlanta,GA
Summary
Proficient front-end developer effective at creating robust websites that meet customer objectives. Experienced in collaborating with clients to assess needs, develop plans, and enhance design usability and performance. Skilled in using html, css, javascript, as well as other resources to fulfill design requirements.
Overview
2
2
years of post-secondary education
9
9
years of professional experience
Work History
Customer Support Engineer
Williams-Sonoma
Duluth, Georgia
04.2026 - 10.2026
- Resolved Williams-Sonoma customer inquiries through email, chat, and phone channels.
- Troubleshot order, shipping, and account issues in Salesforce and CRM systems to ensure timely resolution for customers.
- Guided customers on product details, availability, and care instructions.
- Documented support cases in Zendesk and internal tracking tools to maintain accurate records and facilitate follow-up.
- Facilitated e-commerce checkout process for customers, payment, and website navigation issue.
- Reviewed returns, exchanges, and refund requests for Williams-Sonoma orders.
- Collaborated with cross-functional teams to efficiently resolve customer service requests and enhance overall customer satisfaction.
- Monitored system performance to identify potential problems.
- Installed, configured, and maintained customer networks.
Library Associate
Gwinnett County Public Library
Lawrenceville, Georgia
05.2023 - 01.2026
- Prepared technology programs for patrons, focusing on programming languages, robotics, computer science, and hardware engineering.
- Helped patrons with technical issues and repaired PCs for the public and staff.
- Assisted in troubleshooting technical issues within the branch. technical procedures within the branch.
- Built responsive user interfaces with HTML, CSS, JavaScript, and React.
- Maintained front-end code for web pages and reusable components.
- Debugged browser issues using DevTools and error logs.
- Created custom responsive designs that optimized the website layout for various devices.
Library Assistant
Athens Clarke County Library
Athens, Georgia
01.2018 - 03.2023
- Guided users through password resets, account access, and application setup procedures.
- Resolved technical support tickets across hardware, software, and network issues for enterprise users.
- Troubleshot Windows, email, and VPN problems using remote support tools and ticketing systems.
- Documented support cases, troubleshooting actions, and resolution notes in service desk records.
- Trained new support staff on help desk workflows, tools, and customer communication.
- Updated knowledge base articles with common fixes, procedures, and system changes.
- Provided support via remote desktop software, diagnosing customer issues over private and public networks.
Education
Associate of Science - Web Development
Central Georgia Technical College
Macon, GA 08.2024 - 05.2026
Skills
- Front-end development
- JavaScript programming
- React development
- HTML and CSS
- Responsive design
- Website debugging
- System troubleshooting
- User experience evaluation
- Interface planning
- Mockup creation
- Git version control
- Client communication
- User assistance
- Issue resolution
References
References available upon request.
Timeline
Customer Support Engineer
Williams-Sonoma
04.2026 - 10.2026
Associate of Science - Web Development
Central Georgia Technical College
08.2024 - 05.2026
Library Associate
Gwinnett County Public Library
05.2023 - 01.2026
Library Assistant
Athens Clarke County Library
01.2018 - 03.2023