RAYNA COOPER
Brooklyn,NY
Summary
Luxury hospitality leader with 8+ years orchestrating high-touch, high-volume events and VIP guest experiences across iconic venues including Madison Square Garden and Sphere Las Vegas. Known for refined service standards, operational precision, and an elevated, calm approach to leading large teams under pressure. Strong cross-department collaborator experienced in banquet-style service pacing, multi-room setup oversight, and delivering exceptional, personalized guest moments aligned with the sophistication and legacy of Waldorf Astoria.
Overview
7
7
years of professional experience
Work History
Manager of VIP Hospitality (Director-Level-Scope)
Madison Square Garden Entertainment Co.
02.2024 - Current
- Lead luxury hospitality operations for 300+ high-profile events annually, overseeing service pacing, room readiness, staff deployment, and execution across multiple premium venues.
- Directed VIP operations for the launch of Sphere Las Vegas, including event flow, F&B coordination, room setup inspections, cross-department communication, and elevated service delivery mirroring luxury banquet execution.
- Manage and develop a team of 36+ staff, overseeing hiring, training, scheduling, evaluations, and recognition.
- Create and refine high-touch service SOPs to ensure consistency, efficiency, and seamless transitions throughout all service environments.
- Collaborate with culinary, operations, AV, security, and housekeeping teams to communicate event specifications and adapt to real-time changes.
- Uphold elevated guest experience expectations for executives, board members, celebrities, and global partners.
Coordinator of VIP Hospitality
Madison Square Garden Entertainment Co.
09.2021 - 02.2024
- Coordinated logistics for 320+ annual VIP events, managing room setup, guest flow, staffing, and live adjustments during multi-hour service windows.
Oversaw space readiness, including table setups, linens, guest materials, and service tools—directly transferable to luxury banquet inspections.
Served as a central communicator between F&B, Event Services, AV, Security, and Housekeeping for all event specifications and updates.
Trained staff on elevated service standards, guest recovery, and professional communication.
Ensured full compliance with safety, sanitation, and alcohol awareness standards.
Office Assistant (Acting Office Manager)
The Wall Group, Endeavor (WME)
02.2020 - 10.2020
- Supported executive operations and service logistics requiring precision, confidentiality, and elevated client care.
VIP Coordinator
Forest Hills Stadium, AEG Presents
05.2019 - 10.2019
- Managed VIP ingress and hospitality for 200+ high-profile guests per event, ensuring smooth experience flow and service consistency in coordination with F&B and operations.
Education
B.A. - Music Industry
State University of New York at Oneonta
Oneonta, NY01.2019
Skills
Banquet & Event Operations
Multi-Room Setup & Inspections
F&B Coordination
Staff Training & Development
Scheduling & Performance Management
Executive & VIP Guest Relations
SOP Creation & Service Flow Optimization
Safety & Compliance
Cross-Functional Communication
High-Stakes Run-of-Show Execution
Websites
Languages
English - Native
Hebrew - Fluent
Additional Roles
- Marketing & Operations Assistant at Radiate the World
- Production Assistant at Viacom for MTV, Forest Hills Stadium, Ben Platt Tour, Nas Tour
- VIP Assistant at VIP Nation
- Assistant Teacher at Luria Academy
- VIP & Platinum Intern at Bonnaroo Music Festival
- Intern at GroupMuse
Accomplishments
- Led VIP operations for the launch of Sphere Las Vegas, overseeing multi-room event execution, F&B coordination, and elevated service delivery across high-profile openings.
Timeline
Manager of VIP Hospitality (Director-Level-Scope)
Madison Square Garden Entertainment Co.
02.2024 - Current
Coordinator of VIP Hospitality
Madison Square Garden Entertainment Co.
09.2021 - 02.2024
Office Assistant (Acting Office Manager)
The Wall Group, Endeavor (WME)
02.2020 - 10.2020
VIP Coordinator
Forest Hills Stadium, AEG Presents
05.2019 - 10.2019
B.A. - Music Industry
State University of New York at Oneonta