Summary
Overview
Work History
Education
Skills
Timeline
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RAYNA DRAGO

Salt Lake City,UT

Summary

High performing Event Services/Convention Services Manager with a background in planning events for weddings, corporations, galas, and social events. Strong organizational skills with success in managing multiple events and executing simultaneous events. Outgoing, hands-on professional bringing valuable relationship building and retention skills, ensuring optimal quality and results for successful client events.

Overview

16
16
years of professional experience

Work History

Convention Services Manager

Radisson Hotel
07.2024 - Current
  • Increased revenue through upselling additional services and amenities to clients during the event planning process.
  • Conducted site visits with potential clients, showcasing the venue's unique features and capabilities to secure bookings.
  • Negotiated 5+ contracts a week with clients to secure favorable pricing and terms.
  • Balanced multiple projects simultaneously under tight deadlines while delivering high-quality results consistently.
  • Collaborated with cross-functional teams including catering, audiovisual, and security departments to ensure smooth execution of events.
  • Coordinated seamless transitions between multiple events, ensuring timely setup and breakdown of venue spaces.
  • Built long-lasting client relationships through excellent customer service and consistent followups.

Event Services Manager

Snowpine Lodge
09.2021 - 05.2024
  • Enhanced client satisfaction by providing exceptional event services and seamless coordination for over 200 events.
  • Increased revenue through upselling additional services and products to clients when appropriate
  • Established strong rapport with key corporate accounts driving repeat business opportunities and referrals
  • Worked closely with all clients (wedding and corporate) to meet all goals, maintain deadlines and resolve complaints or service issues
  • Developed detailed event reports, documenting all aspects of each event
  • Managed all deposits and payments from clients following accounting procedures with exceptional detail
  • Developed strong relationships with vendors and banquet teams to facilitate smooth event logistics
  • Provided exceptional communication with all clients, all in house team members, and all vendors with constant positive feedback and appreciation
  • Partnered across all departments to run smooth, professional events and activities
  • Optimized logistics management across transportation services, food vendors and aid stations-ultimately providing a seamless experience for both competitors and attendees alike

Assistant Race Director

Run For It! Productions
10.2019 - 07.2021
  • Partnered across all departments to run smooth, professional events and activities.
  • Optimized logistics management across transportation services, food vendors and aid stations—ultimately providing a seamless experience for both competitors and attendees alike.
  • Developed strategic partnerships with sponsors, resulting in increased funding for race events.
  • Facilitated communication between event organizers, vendors, volunteers, and participants to ensure smooth operations throughout the entire race process.
  • Evaluated previous race events to identify areas for improvement and implement necessary changes in subsequent editions.
  • Coordinated post-race activities such as awards ceremonies and celebrations, creating memorable experiences for racers and spectators alike.
  • Streamlined race course design by incorporating feedback from participants and stakeholders, leading to improved satisfaction rates.

Program Director & Race Director

The Launch Team (Non-Profit Youth Running Group)
06.2016 - 07.2019
  • Developed strategic partnerships with sponsors, resulting in increased funding for race events
  • Facilitated communication between event organizers, vendors, volunteers, and participants to ensure smooth operations throughout the entire race process
  • Evaluated previous race events to identify areas for improvement and implement necessary changes in subsequent editions
  • Coordinated post-race activities such as awards ceremonies and celebrations, creating memorable experiences for racers and spectators alike
  • Streamlined race course design by incorporating feedback from participants and stakeholders, leading to improved satisfaction rates
  • Developed program from ground up, laying out framework, defining roles, and hiring directors for groups in Salt Lake City, Las Vegas, Denver and Portland locations
  • Responsible for the design of half marathon training plan, team activities and events for all locations
  • Designed and managed all aspects of a 5K/10K race including garnering permits, securing venue location, designing route maps, planned barricade and traffic control, organized city notifications, medal and t-shirt design, runner swag items, pre-race runner bib pick up, day of event set up and implementation and managed photography volunteers
  • Developed and maintained social media sites (Facebook and Instagram) for non-profit and race
  • Recruited and managed all volunteers (coaches and event staff)
  • Performed all administrative tasks on a daily basis for The Launch Team and 5K/10K including emails, team information, registration, race day details, etc
  • Evaluated program performance through comprehensive data analysis, driving continuous improvement efforts
  • Collaborated closely with executive leadership to develop strategic plans for long-term growth
  • Advanced community outreach efforts by forging strong relationships with local partners

PTA President

Canyon View Elementary School
07.2015 - 06.2019
  • Increased parent involvement by organizing and hosting engaging PTO events throughout the school year
  • Enhanced communication between parents, teachers, and administration by implementing regular email campaigns, and social media updates
  • Managed budget effectively for various PTO initiatives, ensuring optimal allocation of resources
  • Led fundraising efforts to raise significant funds for school programs and improvements by raising over $75,000 in time in position
  • Coordinated successful volunteer recruitment drives, resulting in a more active and involved parent community
  • Collaborated with school administrators to identify areas of need and develop targeted strategies for improvement
  • Organized and executed well-attended family nights, fostering strong bonds among the school community

Assistant Race Director

Santa To The Sea
12.2008 - 12.2012
  • Enhanced participant experience by implementing efficient race registration, check-in processes, and race course design
  • Increased event attendance through targeted marketing efforts and community outreach initiatives
  • Developed strategic partnerships with sponsors, resulting in increased funding for race events
  • Managed budgets effectively, ensuring optimal allocation of resources for successful race execution
  • Facilitated communication between event organizers, vendors, volunteers, and participants to ensure smooth operations throughout the entire race process
  • Coordinated post-race activities such as awards ceremonies and celebrations, creating memorable experiences for racers and spectators alike
  • Evaluated previous race events to identify areas for improvement and implement necessary changes in subsequent editions
  • Optimized logistics management across transportation services, food vendors and aid stations-ultimately providing a seamless experience for both competitors and attendees alike
  • Assigned work to staff, set schedules, and motivated strong performance in key areas
  • Gathered feedback from participants post-race via surveys and interviews, utilizing insights to refine future events and maintain high levels of racer satisfaction
  • Cultivated strong relationships with customers and vendors to build loyalty and repeat business

Education

Bachelor of Arts - Criminal Justice & Psychology

Purdue University
West Lafayette, IN

Skills

  • Client Relations
  • Customer Service
  • Decision Making
  • Creative Problem Solving
  • Attention to Detail
  • Team Leadership
  • Supervision
  • Menu Planning
  • Vendor Coordination
  • Relationship Management
  • Event Billing
  • Records Management
  • Contract Execution & Negotiation
  • Opera Systems & Delphi Systems
  • Strong Organizational Abilities

Timeline

Convention Services Manager

Radisson Hotel
07.2024 - Current

Event Services Manager

Snowpine Lodge
09.2021 - 05.2024

Assistant Race Director

Run For It! Productions
10.2019 - 07.2021

Program Director & Race Director

The Launch Team (Non-Profit Youth Running Group)
06.2016 - 07.2019

PTA President

Canyon View Elementary School
07.2015 - 06.2019

Assistant Race Director

Santa To The Sea
12.2008 - 12.2012

Bachelor of Arts - Criminal Justice & Psychology

Purdue University

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RAYNA DRAGO