Summary
Overview
Work History
Education
Skills
Certification
Coursework
Timeline
AdministrativeAssistant

Rayna Druce

W.V.C,Ut

Summary

My objective for application is to expand my knowledge and experience with new opportunities of growth.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Clinical Supervisor

St. Mark's OBGYN
10.2022 - Current
  • Facilitated the implementation of new evidence-based practices within the therapeutic team, resulting in improved treatment outcomes.
  • Updated clinic policies and procedures in line with latest healthcare standards, ensuring legal compliance and operational excellence.
  • Responded to patient complaints and concerns, restoring trust and maintaining clinic reputation for quality care.
  • Responded to crisis situations with calm and professional approach to optimize support
  • Negotiated with insurance companies to ensure coverage for new treatments, enhancing patient access to cutting-edge care.
  • Established metrics for tracking clinical performance, identifying trends and areas for improvement.
  • Developed and monitored budget for clinical operations, ensuring optimal resource allocation and financial health.
  • Ordered all medical and office supplies and kept check on inventory levels.
  • Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
  • Scheduled surgeries, managed pre-certifications and verified insurance coverage.
  • Lead and directed team of 11 clinical providers and 14 support staff.
  • Ensured compliance with regulatory standards by conducting regular audits of clinical records and procedures.
  • Increased client satisfaction by fostering a supportive and empathetic therapeutic environment.
  • Facilitate hiring of qualified Registered Nurse and Medical Assistant personnel by interview applicants and making recommendations for employment.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Developed a comprehensive clinical training program for new hires to ensure consistent quality of care.
  • Enhanced team collaboration through regular staff meetings, case conferences, and training sessions.
  • Served as a liaison between clinical staff and administration to address concerns and optimize workflows.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.

CCMA

St. Mark's OBGYN
02.2016 - 10.2022
  • Taking histories and vital signs
  • Give Injections
  • Maintain supplies and equipment
  • Perform sterilization of tools
  • Prepare for minor surgeries
  • Assist with minor surgeries
  • Prepare rooms for exams
  • Collecting patient specimens
  • Ordering testing
  • Relaying testing results to patients
  • Scheduling and canceling appointments
  • Answering the telephone
  • Checking-in and out patients
  • Coordinating referrals
  • Monitoring the refrigerator temperature
  • Maintaining a sterilizing vaginal ultrasound probes and GUS machines
  • Quality Champion 2019-present

MA

Millcreek Women's Center
09.2014 - 02.2016
  • Taking histories and vital signs
  • Give injections
  • Prepare rooms for exams
  • Collecting patient specimens
  • Ordering testing
  • Scheduling and cancelling appointments
  • Checking-in and our patients
  • Stocking and maintaining the procedure room

Box Office Cashier

Cinemark 24
10.2006 - 10.2014
  • Sell movie tickets
  • Manage money


Cashier

K Mart
06.2006 - 08.2006

Education

Associate's Degree - Medical Specialties

Stevens-Henager College
Salt Lake City, UT
02.2013

Skills

  • Clinical training
  • Team supervision
  • Staff scheduling
  • Clinical assessment
  • Quality assurance
  • Staff education
  • Documentation requirements
  • Direct patient care
  • EMR / EHR
  • Recruitment
  • Certified in CPR/AED

Certification

  • CPR
  • First Aid
  • Certified Clinical Medical Assistant
  • Eligible for: Pharmacy Technician
  • Electrocardiogram Technician
  • Limited Radiology Technician

Coursework

  • Medical Asepsis Procedures
  • Records & Bookkeeping
  • Vital Signs and Emergencies
  • Insurance Law & Ethics
  • Laboratory Procedures
  • Front Office Skills
  • Knowledge of Minor Surgical Procedures
  • Appointment scheduling
  • Phlebotomy (Venipuncture & Butterfly)
  • Knowledge of Medical Terminology
  • Pharmacology (Sub-q, IM, ID, & Z-track)
  • Knowledge of ICD10 and CPT codes
  • 12-lead EKG
  • Medical Billing and Collections
  • Practical Radiology
  • Customer Service

Timeline

Clinical Supervisor

St. Mark's OBGYN
10.2022 - Current

CCMA

St. Mark's OBGYN
02.2016 - 10.2022

MA

Millcreek Women's Center
09.2014 - 02.2016

Box Office Cashier

Cinemark 24
10.2006 - 10.2014

Cashier

K Mart
06.2006 - 08.2006

Associate's Degree - Medical Specialties

Stevens-Henager College

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Rayna Druce