Rayna Druce
W.V.C,Ut
Summary
My objective for application is to expand my knowledge and experience with new opportunities of growth.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Clinical Supervisor
St. Mark's OBGYN
Salt Lake City, UT
10.2022 - Current
- Facilitated the implementation of new evidence-based practices within the therapeutic team, resulting in improved treatment outcomes.
- Updated clinic policies and procedures in line with latest healthcare standards, ensuring legal compliance and operational excellence.
- Responded to patient complaints and concerns, restoring trust and maintaining clinic reputation for quality care.
- Responded to crisis situations with calm and professional approach to optimize support
- Negotiated with insurance companies to ensure coverage for new treatments, enhancing patient access to cutting-edge care.
- Established metrics for tracking clinical performance, identifying trends and areas for improvement.
- Developed and monitored budget for clinical operations, ensuring optimal resource allocation and financial health.
- Ordered all medical and office supplies and kept check on inventory levels.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Lead and directed team of 11 clinical providers and 14 support staff.
- Ensured compliance with regulatory standards by conducting regular audits of clinical records and procedures.
- Increased client satisfaction by fostering a supportive and empathetic therapeutic environment.
- Facilitate hiring of qualified Registered Nurse and Medical Assistant personnel by interview applicants and making recommendations for employment.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Developed a comprehensive clinical training program for new hires to ensure consistent quality of care.
- Enhanced team collaboration through regular staff meetings, case conferences, and training sessions.
- Served as a liaison between clinical staff and administration to address concerns and optimize workflows.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
CCMA
St. Mark's OBGYN
Salt Lake City, UT
02.2016 - 10.2022
- Taking histories and vital signs
- Give Injections
- Maintain supplies and equipment
- Perform sterilization of tools
- Prepare for minor surgeries
- Assist with minor surgeries
- Prepare rooms for exams
- Collecting patient specimens
- Ordering testing
- Relaying testing results to patients
- Scheduling and canceling appointments
- Answering the telephone
- Checking-in and out patients
- Coordinating referrals
- Monitoring the refrigerator temperature
- Maintaining a sterilizing vaginal ultrasound probes and GUS machines
- Quality Champion 2019-present
MA
Millcreek Women's Center
Salt Lake City, UT
09.2014 - 02.2016
- Taking histories and vital signs
- Give injections
- Prepare rooms for exams
- Collecting patient specimens
- Ordering testing
- Scheduling and cancelling appointments
- Checking-in and our patients
- Stocking and maintaining the procedure room
Box Office Cashier
Cinemark 24
West Jordan, UT
10.2006 - 10.2014
- Sell movie tickets
- Manage money
Cashier
K Mart
Taylorsville, UT
06.2006 - 08.2006
Education
Associate's Degree - Medical Specialties
Stevens-Henager College
Salt Lake City, UT02.2013
Skills
- Clinical training
- Team supervision
- Staff scheduling
- Clinical assessment
- Quality assurance
- Staff education
- Documentation requirements
- Direct patient care
- EMR / EHR
- Recruitment
- Certified in CPR/AED
Certification
- CPR
- First Aid
- Certified Clinical Medical Assistant
- Eligible for: Pharmacy Technician
- Electrocardiogram Technician
- Limited Radiology Technician
Coursework
- Medical Asepsis Procedures
- Records & Bookkeeping
- Vital Signs and Emergencies
- Insurance Law & Ethics
- Laboratory Procedures
- Front Office Skills
- Knowledge of Minor Surgical Procedures
- Appointment scheduling
- Phlebotomy (Venipuncture & Butterfly)
- Knowledge of Medical Terminology
- Pharmacology (Sub-q, IM, ID, & Z-track)
- Knowledge of ICD10 and CPT codes
- 12-lead EKG
- Medical Billing and Collections
- Practical Radiology
- Customer Service
Timeline
Clinical Supervisor
St. Mark's OBGYN
10.2022 - Current
CCMA
St. Mark's OBGYN
02.2016 - 10.2022
MA
Millcreek Women's Center
09.2014 - 02.2016
Box Office Cashier
Cinemark 24
10.2006 - 10.2014
Cashier
K Mart
06.2006 - 08.2006
Associate's Degree - Medical Specialties
Stevens-Henager College