Summary
Overview
Work History
Education
Skills
Timeline
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Rayna Gilley

Albany,GA

Summary

Dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.


Motivated with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.


Welcoming Customer Service adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving.

Overview

3
3
years of professional experience

Work History

Server

Cracker Barrell Old Country Store
07.2021 - Current
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Served food and beverages promptly with focused attention to customer needs.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.

Team Leader

Bruster's Real Ice Cream
05.2021 - 07.2021
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Cleaned and closed store after closing time.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Ice cream count also preparing orders for customers.
  • Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
  • I've consistently prioritized customer satisfaction by actively listening to their needs, resolving issues promptly, and providing clear, concise information. I excel in adapting to various communication styles and maintaining a professional, empathetic demean
  • Took orders also worked on a cash register.

Education

Associate of Science - Medical Billing And Coding

Ultimate Medical Academy - Clearwater
Clearwater, FL
07.2025

High School Diploma -

Southwest Georgia Institute of Education
Albany, GA
05.2021

Skills

  • Food Delivery
  • Guest Engagement
  • Safe Food Handling
  • Food Inspection
  • Beverage Preparation
  • Food Running
  • Order Accuracy
  • Hospitality Service Expertise
  • Strong Work Ethic
  • Wine Service
  • High-Volume Dining
  • Cleanliness Standards
  • Cash Handling
  • Work Planning
  • Team Motivation
  • Customer Service
  • Sales Proficiency
  • Supply Ordering
  • Ice cream count
  • Store Opening and Closing
  • Cashier Training

Timeline

Server

Cracker Barrell Old Country Store
07.2021 - Current

Team Leader

Bruster's Real Ice Cream
05.2021 - 07.2021

Associate of Science - Medical Billing And Coding

Ultimate Medical Academy - Clearwater

High School Diploma -

Southwest Georgia Institute of Education

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Rayna Gilley