Rayna Giorno
Westerly,RI
Summary
Seasoned Catering and Events Manager with passion for creating quality events. Skilled at managing employees and organizing large scale events, including weddings and banquets. Well-known for delivering excellent experiences and customer service, resulting in overall satisfaction
Overview
25
25
years of professional experience
Work History
Catering Manager
TyMark Catering
01.2019 - 07.2022
- Handled catering scheduling, ordered food and planned events.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Hired and trained both permanent and temporary staff members.
- Met with clients to outline desired goals and prepared quotes for overall catering costs.
- Coordinated with event planners for floor and table layouts, guest numbers and overall catering needs.
- Worked with chefs to plan menus according to client needs and budgets.
- Promoted catering packages with most profitable outcomes without sacrificing client desires.
Restaurant Manager
Vetrano's Restaurant
04.2002 - 07.2022
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained and supervised staff.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Led and directed team members on effective methods, operations and procedures.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Banquet Manager
Crowne Plaza Providence-Warwick
11.2011 - 05.2012
- Organized banquet storage and surrounding areas to facilitate access to products and materials.
- Delegated tasks to staff members to maximize production under tight deadlines.
- Provided exceptional service to guests by immediately addressing needs and requests.
- Hired, trained and scheduled staff to maintain adequate coverage for successful operations.
- Set up and broke down conference and banquet rooms to meet facility standards and specifications.
- Liaised with catering department about event changes and implemented requested adjustments.
Events Manager
Ocean Community Chamber Of Commerce
01.2011 - 01.2012
- Selected and ordered refreshments, decor and event materials.
- Managed administrative logistics of events planning, event booking and event promotions.
- Fulfilled contractual obligations for rehearsal and day of event coordination.
- Liaised with marketing and PR colleagues to promote special events in social calendars.
- Oversaw preparation and management of event budgets to deliver at or below projected costs.
Education
Bachelor of Science - Food Service Management
Johnson & Wales University
Providence, RIAssociate of Arts - Restaurant Management
Johnson & Wales University
Providence, RISkills
- Waste Reduction
- Menu Development
- Vendor Relations
- Service Delivery Management
- Catering Consultation
- Staff Scheduling
- Event Planning Proficiency
- Food Safety and Quality
- Guest Satisfaction
- Detailed Documentation
- Suggestive Selling
- Teamwork and Collaboration
- Work Planning and Prioritizing
Timeline
Catering Manager
TyMark Catering
01.2019 - 07.2022
Banquet Manager
Crowne Plaza Providence-Warwick
11.2011 - 05.2012
Events Manager
Ocean Community Chamber Of Commerce
01.2011 - 01.2012
Restaurant Manager
Vetrano's Restaurant
04.2002 - 07.2022
Bachelor of Science - Food Service Management
Johnson & Wales University
Associate of Arts - Restaurant Management
Johnson & Wales University
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