Summary
Overview
Work History
Education
Skills
Awards
Certification
Timeline
Generic

Rayna Harmon

Rochester,NY

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Culture Laboratory Technician

STERIS
03.2024 - Current
  • Enhanced laboratory efficiency by implementing new testing procedures and protocols.
  • Streamlined sample processing for faster turnaround times, resulting in improved customer satisfaction.
  • Maintained a high level of accuracy in test results by following strict quality control procedures.
  • Assisted in the development of new laboratory methods, leading to increased testing capabilities.
  • Increased sample throughput by optimizing workflow and efficient use of resources.
  • Reduced errors in data entry by meticulously reviewing and validating information before submission.

Waitress

The Retreat
01.2024 - Current
  • Greet customers, ensure their food and drinks come out right and in a timely manner
  • Prep supplies for the next day and clean the restaurant when my shifts are over.
  • Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
  • Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
  • Promoted specials or upsold items effectively, increasing average check size and boosting overall sales revenue.
  • Ensured food safety compliance by adhering to proper handling procedures when serving dishes.

Assistant football coach

The Aquinas Institute
01.2021 - Current
  • Coordinate, instruct, motivate and organize the team, ensure all electronics are working properly and make sure all game day equipment is working and on the field.
  • Enhanced team performance by developing and implementing strategic game plans.
  • Improved player skills through personalized training sessions tailored to individual needs.
  • Analyzed opposing teams'' strategies and devised effective countermeasures for increased success on the field.

Lab Assistant, Reprocessing Tech

HighPower VTLS
01.2021 - 02.2024
  • Keep the lab stocked with all supplies that are needed for studies, keep a detailed inventory and make sure max/min levels are met
  • Complete studies for clients in a timely manner.
  • Enhanced equipment performance by conducting regular maintenance and troubleshooting tasks.
  • Streamlined processes by implementing efficient workflows and improving technician training programs.
  • Reduced downtime for machines through proactive identification and resolution of technical issues.
  • Optimized system performance through thorough testing, analysis, and adjustments as needed.
  • Developed comprehensive documentation for equipment maintenance procedures, increasing efficiency among technicians.

Waitress/bartender

Silver Iguana
01.2021 - 05.2023
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Streamlined order processing for increased efficiency through clear communication with kitchen staff.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.

Waitress/Head Waitress

Paulinos
01.2019 - 07.2020
  • Greet customers, ensure their food and drinks come out right and in a timely manner
  • Prep supplies for the next day and clean the restaurant when my shifts are over.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.

Waitress/ Dishwasher/hostess/busser

Fazools
02.2015 - 04.2017
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Streamlined order processing for increased efficiency through clear communication with kitchen staff.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
  • Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.

Education

Sterile Processing Technician (CRCST) -

Suny Brockport (REOC)
07.2021

High School Diploma -

Gates Chili High School
06.2019

Skills

  • Hardworking
  • Caring
  • Good Communication
  • Teaching
  • Listening
  • Good with others
  • Detailed Oriented
  • First one to arrive, Last to leave
  • Computer Skills
  • Order Accuracy
  • Customer Service
  • Guest Relations Management

Awards

First female football coach in section V

Certification

  • Certified CRCST, HSPA
  • Licensed Football Coach, NYS

Timeline

Culture Laboratory Technician

STERIS
03.2024 - Current

Waitress

The Retreat
01.2024 - Current

Waitress/bartender

Silver Iguana
01.2021 - 05.2023

Assistant football coach

The Aquinas Institute
01.2021 - Current

Lab Assistant, Reprocessing Tech

HighPower VTLS
01.2021 - 02.2024

Waitress/Head Waitress

Paulinos
01.2019 - 07.2020

Waitress/ Dishwasher/hostess/busser

Fazools
02.2015 - 04.2017

Sterile Processing Technician (CRCST) -

Suny Brockport (REOC)

High School Diploma -

Gates Chili High School

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Rayna Harmon