Rayna Harris
Springfield
Summary
Qualified General Manager with strong background in managing high-volume restaurant operations. Successfully led teams to deliver exceptional service and maintain high standards of quality and efficiency. Demonstrated expertise in inventory management and cost control.
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.
Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Restaurant Server
The Montclair Senior Living Center
12.2016 - 08.2018
- Greeted new customers, discussed specials and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Greeted new customers, discussed specials, and took drink orders.
- Bussed and reset tables to keep dining room and work areas clean.
Clothing Processor
Goodwill Industries
05.2018 - 12.2018
- Evaluated items to assign grades and marked quality level, rejection status or acceptance.
- Examined [Products] for defects or issues, reported problems quickly and maintained high levels of accuracy.
- Checked color, shape, texture and grade of products and materials against established templates, charts and samples.
- Disposed of unsound and unsafe materials, products and equipment to prevent inappropriate reuse.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Expedited order fulfillment processes by efficiently unpacking shipments, tagging new merchandise, and updating inventory records accordingly.
- Assisted customers in locating specific clothing items, resulting in increased sales and improved customer satisfaction.
Retail Sales Associate Cashier
Goodwill Industries
06.2018 - 11.2018
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
- Helped customers complete purchases, locate items and join reward programs.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Connected with customers to support positive transaction experiences and address service concerns.
- Operated POS terminals and cash drawer balancing.
- Reviewed and resolved differences between accounting information and cash drawer.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Assisted customers by answering questions and fulfilling requests.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Managed merchandise returns and exchanges by closely checking items and receipts to assess eligibility and make accurate processing decisions.
Assistant Manager
P&L Enterprises
12.2018 - 12.2020
- Achieved recognition for contribution to store success by optimizing sales.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Increased sales by driving operational efficiencies and building excellent customer rapport.
- Increased sales revenues by promoting complementary products and educating customers about store promotions.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Worked with the owner, district manager, and store manager to make sure store was in compliance for all evaluations.
- Subject to county health inspections every 4-6 months.
- Subject to corporate inspections quarterly and following company guidelines and brand standards.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Restaurant General Manager
P&L Enterprises
12.2020 - 04.2022
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Bolstered sales volume by implementing incentive program and initiating advanced employee training.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Approved regular payroll submissions for employees.
- Managed inventory control, cash control and store opening and closing procedures.
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Analyzed and interpreted store trends to facilitate planning.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Devised processes to boost long-term business success and increase profit levels.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
Restaurant General Manager
Pickleman's Gourmet Cafe
05.2022 - Current
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Correctly calculated inventory and ordered appropriate supplies.
- Set clear expectations and created positive working environment for employees.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
- Implemented new employee onboarding processes, providing comprehensive training that promoted retention and a strong understanding of company culture.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Enhanced customer satisfaction through consistent delivery of high-quality food and service.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Ensured compliance with all health department regulations as well as company policies and procedures.
- Purchased adequate quantities of food, beverages, equipment, and supplies.
- Boosted restaurant revenue by implementing innovative marketing strategies and promotions.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Oversaw facility maintenance, ensuring a clean, safe, and inviting atmosphere for patrons.
- Evaluated performance metrics regularly, identifying areas for improvement and adjusting strategies accordingly for continued growth in sales figures.
- Maintained facility and grounds to present positive image.
- Conducted regular financial analyses of sales data in order to identify trends that informed future marketing efforts.
- Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
- Established relationships with local businesses and organizations to generate catering opportunities for additional revenue streams.
- Streamlined operational processes to improve overall efficiency without compromising service or product quality.
- Ensured compliance with health and safety regulations, maintaining safe environment for both staff and customers.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Reconciled cash and credit card transactions to maintain accurate records.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Oversaw food preparation and monitored safety protocols.
- Motivated staff to perform at peak efficiency and quality.
- Coordinated with catering staff to deliver food services for special events and functions.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
Education
High School Diploma -
Nixa High School
Nixa, MO12.2018
Associate of Applied Science - Business And Marketing
Ozarks Technical Community College
Springfield, MO05-2027
Skills
- Staff Supervision
- Team Building and Leadership
- Employee retention
- Sales Strategies
- Business management
- Payroll Management
- Inventory Management
- Store Opening and Closing
- Multitasking and Organization
- Customer Service
- Policies and Procedures
- Recruiting and Hiring
- Verbal and Written Communication
- Shift Scheduling
- Friendly and Positive
- Problem-Solving
- Complaint Resolution
- Delegating Work
- Employee Training
- Time Management
- Team Development
- Operations management
- Inventory management
- Food safety
- Cost control
- Staff scheduling
- Hiring decisions
- Labor management
- Customer engagement
Accomplishments
- Increased sales by 15% while reducing food costs by 6%, leading to a $1.2 million net profit in the last two years.
- Improved online restaurant reviews by successfully handling customer complaints, implementing monthly staff training and refining lunch and dinner menus.
- Supervised team of 23 staff members.
- Achieved high inspection scores through effectively maintaining cleanliness through effective training and procedures.
Certification
- ServSafe Certified, Subway P&L Enterprises - 11/6/2019-11/6/2024
Volunteering
I volunteered at C.A.R.E Animal Shelter for a couple of summers from 2015-2017. I volunteered at the location in Ozark, MO. My responsibilities included walking the dogs, feeding them proper amounts for their weight and breed. Providing assistance with other team members, cleaning kennels, supplying fresh water and bedding in kennel for all dogs at facility. As well as providing love and compassion to the dogs and cats whom had Feline AIDS and would not be allowed to accompany other cats at the facility. The cats with Feline AIDS were kept in a separate closed room and as volunteers we had to make sure cross contamination was prevented when transferring to the open facility with other cats. This was by far my favorite experience as I love working with animals.
Timeline
Restaurant General Manager
Pickleman's Gourmet Cafe
05.2022 - Current
Restaurant General Manager
P&L Enterprises
12.2020 - 04.2022
Assistant Manager
P&L Enterprises
12.2018 - 12.2020
Retail Sales Associate Cashier
Goodwill Industries
06.2018 - 11.2018
Clothing Processor
Goodwill Industries
05.2018 - 12.2018
Restaurant Server
The Montclair Senior Living Center
12.2016 - 08.2018
High School Diploma -
Nixa High School
Associate of Applied Science - Business And Marketing
Ozarks Technical Community College
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