Rayna Heber

• Conducted regular meetings with staff members to review goals.
• Managed daily operations of sales department, including supervision of staff members.
• Analyzed customer data to identify trends, preferences, and opportunities for growth.
• Provided technical support for customers when needed, answering questions about product features and capabilities.
• Created and presented monthly reports to management on sales performance.
• Analyzed data to identify trends in customer behavior and develop plans accordingly.
• Coached, developed, and motivated team to achieve goals.
• Resolved customer complaints regarding sales and service.
• Supported sales team members to drive growth and development.

• Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
• Assessed employee development needs and provided feedback on their progress towards meeting goals.
• Maintained accurate inventory records to track stock levels.
• Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
• Oversaw financial management, budget management, and payroll.
• Delegated work to staff, setting priorities and goals.
• Analyzed customer feedback data to identify areas of improvement in customer service.
• Developed and implemented customer service policies and procedures to improve customer experience.
• Maintained up-to-date knowledge of company products and services.
• Supervised daily operations including scheduling shifts, assigning duties.
• Monitored employee attendance records, timekeeping, and payroll information.
• Performed cycle counts as required by management to ensure proper inventory levels were maintained at all times.
• Received and processed incoming orders, verifying accuracy of items.
• Organized warehouse space for efficient storage of goods.

• Mange team of 4-10 by leading day-to-day office operations such as

- Answering multi line phones.

- Greating and assisting guest .

- Providing guest with delivery information.

• Hire and Train new office team members.
• Order and manage office and store supply's.
• Operate office with in budget to meet store needs.
• Manage and collect outstanding CODS.
• Bill secondary fiance company's.
• Evaluated customer account information to assess current issues and determine potential solutions.
• Count drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
• Work closely with front-end staff to assist customers.
• Developed open and professional relationships with team members, enabling better, more effective customer service.
• Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.

• Answer all in coming phone calls.
• Processed customer payments quickly and returned exact change and receipts.
• Informed customers about billing procedures.
• Provide customers with delivery information including time of delivery and out of stock items.

• Maximized customer satisfaction by providing assistance with purchases, locating items.
• Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
• Educated customers on product and service offerings.
• Searched store inventory system to determine whether requested products were available.
• Processed merchandise returns and exchanges for customers.
• Recommended merchandise to customers based on needs and preferences.
• Stocked shelves and supplies and organized displays to focus customer attention on specific items.